Clinic Staff Assistant I - Red Bird
The University of Texas Southwestern Medical Center, Dallas, TX, United States
Job Title
Clinic Staff Assistant I – Red Bird (938946)
Company Overview
With over 75 years of excellence in Dallas‑Fort Worth, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. Ranked the number 1 hospital in Dallas‑Fort Worth by U.S. News & World Report, it offers a competitive benefits package including healthcare, paid time off, and opportunities for career growth.
Job Summary
The Clinical Staff Assistant I directly interacts with patients on the phone and/or face‑to‑face under direct supervision to support medical front office business operations in an outpatient clinical setting while maintaining a patient‑centered attitude. The role offers a career ladder based on progressive responsibilities and performance.
Key Responsibilities
Learn and demonstrate proficiency in a minimum of two (2) of the following clinical front office operations within 6‑12 months: Registration, Scheduling, Inbound call documentation, Insurance Entry and Verification, Referrals Management, Cash Drawer, Payment Posting, and Check‑in/Check‑out.
Maintain up‑to‑date knowledge of the Epic EMR system user operations, front office clinical workflows, and policies and procedures.
Deliver superior customer service, representing UT Southwestern positively and professionally to patients, colleagues, and the community.
Build rapport and communicate with internal and external team members to ensure best outcomes for patients.
Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy.
Maintain neatness of the customer waiting area; keep it stocked with pamphlets and other materials as appropriate.
Ensure adequate inventory of items necessary for day‑to‑day clinic functions, such as office supplies and patient forms.
Perform other duties as assigned, which may include direct interaction with patients, regular maintenance of patient records, and handling of financial records.
Education & Experience Requirements
Required:
High School Diploma or GED with prior customer service experience.
Licenses and Certifications:
Successful completion of CSA competencies in two (2) clinical front office operations within 6‑12 months of hire.
Preferred:
Degree in a related field or related experience.
Benefits
PPO medical plan, available day one at no cost for full‑time employee‑only coverage.
100% coverage for preventive healthcare—no copay.
Paid Time Off available day one.
Retirement programs through the Teacher Retirement System of Texas (TRS).
Paid parental leave benefit.
Wellness programs.
Tuition reimbursement.
Public Service Loan Forgiveness qualified employer.
Security & EEO Statement
This position is security‑sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
UT Southwestern Medical Center is an equal‑opportunity employer and prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
#J-18808-Ljbffr
Clinic Staff Assistant I – Red Bird (938946)
Company Overview
With over 75 years of excellence in Dallas‑Fort Worth, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. Ranked the number 1 hospital in Dallas‑Fort Worth by U.S. News & World Report, it offers a competitive benefits package including healthcare, paid time off, and opportunities for career growth.
Job Summary
The Clinical Staff Assistant I directly interacts with patients on the phone and/or face‑to‑face under direct supervision to support medical front office business operations in an outpatient clinical setting while maintaining a patient‑centered attitude. The role offers a career ladder based on progressive responsibilities and performance.
Key Responsibilities
Learn and demonstrate proficiency in a minimum of two (2) of the following clinical front office operations within 6‑12 months: Registration, Scheduling, Inbound call documentation, Insurance Entry and Verification, Referrals Management, Cash Drawer, Payment Posting, and Check‑in/Check‑out.
Maintain up‑to‑date knowledge of the Epic EMR system user operations, front office clinical workflows, and policies and procedures.
Deliver superior customer service, representing UT Southwestern positively and professionally to patients, colleagues, and the community.
Build rapport and communicate with internal and external team members to ensure best outcomes for patients.
Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy.
Maintain neatness of the customer waiting area; keep it stocked with pamphlets and other materials as appropriate.
Ensure adequate inventory of items necessary for day‑to‑day clinic functions, such as office supplies and patient forms.
Perform other duties as assigned, which may include direct interaction with patients, regular maintenance of patient records, and handling of financial records.
Education & Experience Requirements
Required:
High School Diploma or GED with prior customer service experience.
Licenses and Certifications:
Successful completion of CSA competencies in two (2) clinical front office operations within 6‑12 months of hire.
Preferred:
Degree in a related field or related experience.
Benefits
PPO medical plan, available day one at no cost for full‑time employee‑only coverage.
100% coverage for preventive healthcare—no copay.
Paid Time Off available day one.
Retirement programs through the Teacher Retirement System of Texas (TRS).
Paid parental leave benefit.
Wellness programs.
Tuition reimbursement.
Public Service Loan Forgiveness qualified employer.
Security & EEO Statement
This position is security‑sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
UT Southwestern Medical Center is an equal‑opportunity employer and prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
#J-18808-Ljbffr