Jr. IAM Support Engineer
Randstad USA, Madison, WI, United States
Job Summary
This is a hybrid position in downtown Madison, 1-2 days per week on an ongoing basis. Training will be onsite M-F for the first two weeks. The contractor will be required to be available online, be present to meet all workload requirements, and must be available to attend all scheduled meetings during standard working hours of 7:45 am - 4:30 pm Central Time.
The service to be performed includes providing Identity and Account Management (IAM) services for staff and users of public applications, performing 1st and 2nd Tier computer support for internal staff, and managing and deploying computers for staff. The services and quality provided will be monitored by the ITSC supervisor utilizing real-time data generated by the call manager and ticketing software, as well as quality assurance recordings.
Job Details
Location:
Madison, Wisconsin
Job Type:
Contract
Salary:
$19.87 - 20.53 per hour
Work Hours:
8am to 5pm
Education:
Bachelors
Responsibilities
Supporting and managing computer devices (laptops and desktops)
Handling and fulfilling software service requests from customers
Leveraging security tools and Identity and Account Management (IAM) tools for managing public user accounts
Service Request Management, Web-based telephony system, device management and encryption, using software such as Windows 10/11, Microsoft Office 365, Adobe products, Ricoh print software, Active Directory, VPN, and multi-factor authentication tools.
Qualifications
At least 1 year of experience working with digital tools, systems, or platforms with a demonstrated ability to quickly learn new technologies.
At least 6 months of experience in a customer service or client-facing role, with proven success in resolving issues and building positive relationships.
At least 6 months experience working in team-based environments, actively contributing to shared goals and engaging in open communication with colleagues.
Nice to have: Experience providing IT support in a professional setting; Experience working with Microsoft Office Suite; Experience providing identity management administration; Experience working with a web-based ACD system.
Equal Opportunity Employer
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Benefits
Medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
#J-18808-Ljbffr
This is a hybrid position in downtown Madison, 1-2 days per week on an ongoing basis. Training will be onsite M-F for the first two weeks. The contractor will be required to be available online, be present to meet all workload requirements, and must be available to attend all scheduled meetings during standard working hours of 7:45 am - 4:30 pm Central Time.
The service to be performed includes providing Identity and Account Management (IAM) services for staff and users of public applications, performing 1st and 2nd Tier computer support for internal staff, and managing and deploying computers for staff. The services and quality provided will be monitored by the ITSC supervisor utilizing real-time data generated by the call manager and ticketing software, as well as quality assurance recordings.
Job Details
Location:
Madison, Wisconsin
Job Type:
Contract
Salary:
$19.87 - 20.53 per hour
Work Hours:
8am to 5pm
Education:
Bachelors
Responsibilities
Supporting and managing computer devices (laptops and desktops)
Handling and fulfilling software service requests from customers
Leveraging security tools and Identity and Account Management (IAM) tools for managing public user accounts
Service Request Management, Web-based telephony system, device management and encryption, using software such as Windows 10/11, Microsoft Office 365, Adobe products, Ricoh print software, Active Directory, VPN, and multi-factor authentication tools.
Qualifications
At least 1 year of experience working with digital tools, systems, or platforms with a demonstrated ability to quickly learn new technologies.
At least 6 months of experience in a customer service or client-facing role, with proven success in resolving issues and building positive relationships.
At least 6 months experience working in team-based environments, actively contributing to shared goals and engaging in open communication with colleagues.
Nice to have: Experience providing IT support in a professional setting; Experience working with Microsoft Office Suite; Experience providing identity management administration; Experience working with a web-based ACD system.
Equal Opportunity Employer
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Benefits
Medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
#J-18808-Ljbffr