Teller
PNC, Ocala, FL, United States
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Teller within PNC's Retail Branch organization, you will be based at the OCALA SILVER SPRINGS BRANCH located at 716 East Silver Springs Boulevard, Ocala, Florida 34470.
Job ID:
R220199
Job Description
Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
Processes a variety of customer interactions, educates customers on alternatives, identifies banking opportunities and refers as appropriate.
Identifies opportunities through meaningful conversations and makes appropriate referrals to branch staff.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs, and educates customers on options for managing financial transactions using technology, tools and resources.
Applies product and procedural knowledge to solve customer’s problems.
Adheres to all policies and procedures, demonstrating sound judgment within established limits, and ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Employee Expectations
Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies
Accuracy and Attention to Detail
Addressing Customer Needs
Banking Products
Digital Awareness
Effective Communications
Fraud Detection and Prevention
Managing Multiple Priorities
Matrix Management
Problem Solving
Understanding Customer Needs
Work Experience
Roles at this level typically do not require a university or college degree, high school diploma, GED, or significant experience and product knowledge. Prior experience is not required.
Education
No Degree
Certifications
No Required Certifications
Licenses
No Required Licenses
Benefits
PNC offers a comprehensive range of benefits, including medical/prescription drug coverage with a Health Savings Account feature, dental and vision options, employee and spouse/child life insurance, short- and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance for select programs fully paid, and a robust wellness program with financial incentives. Paid time off includes maternity and parental leave, up to 11 paid holidays, 9 occasional absence days, and between 15 to 25 vacation days per year depending on career level and years of service.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Include “accommodation request” in the subject line and your name, job ID, and preferred method of contact. Applicants may also call 877-968-7762 and say “Workday” for accommodation assistance. All information provided will be kept confidential and used only as required to provide needed reasonable accommodations. PNC provides reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons irrespective of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain an understanding of how PNC may use or disclose your personal information in our hiring practices.
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At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Teller within PNC's Retail Branch organization, you will be based at the OCALA SILVER SPRINGS BRANCH located at 716 East Silver Springs Boulevard, Ocala, Florida 34470.
Job ID:
R220199
Job Description
Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
Processes a variety of customer interactions, educates customers on alternatives, identifies banking opportunities and refers as appropriate.
Identifies opportunities through meaningful conversations and makes appropriate referrals to branch staff.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs, and educates customers on options for managing financial transactions using technology, tools and resources.
Applies product and procedural knowledge to solve customer’s problems.
Adheres to all policies and procedures, demonstrating sound judgment within established limits, and ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Employee Expectations
Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies
Accuracy and Attention to Detail
Addressing Customer Needs
Banking Products
Digital Awareness
Effective Communications
Fraud Detection and Prevention
Managing Multiple Priorities
Matrix Management
Problem Solving
Understanding Customer Needs
Work Experience
Roles at this level typically do not require a university or college degree, high school diploma, GED, or significant experience and product knowledge. Prior experience is not required.
Education
No Degree
Certifications
No Required Certifications
Licenses
No Required Licenses
Benefits
PNC offers a comprehensive range of benefits, including medical/prescription drug coverage with a Health Savings Account feature, dental and vision options, employee and spouse/child life insurance, short- and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance for select programs fully paid, and a robust wellness program with financial incentives. Paid time off includes maternity and parental leave, up to 11 paid holidays, 9 occasional absence days, and between 15 to 25 vacation days per year depending on career level and years of service.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Include “accommodation request” in the subject line and your name, job ID, and preferred method of contact. Applicants may also call 877-968-7762 and say “Workday” for accommodation assistance. All information provided will be kept confidential and used only as required to provide needed reasonable accommodations. PNC provides reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons irrespective of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain an understanding of how PNC may use or disclose your personal information in our hiring practices.
#J-18808-Ljbffr