Teller
PNC, Mayfield Heights, OH, United States
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n)
[position title]
within PNC’s
[name of division]
organization, you will be based in
[city/state location of position]
and will work in an office setting.
Job Description
Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions.
Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to solve customer's problems.
Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Core Competencies
Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk – Assessing and effectively managing all the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies
Accuracy and Attention to Detail
Addressing Customer Needs
Banking Products
Digital Awareness
Effective Communications
Fraud Detection and Prevention
Managing Multiple Priorities
Matrix Management
Problem Solving
Understanding Customer Needs
Work Experience
Roles at this level typically do not require a university/college degree, high school diploma, GED, or significant product knowledge experience. Prior experience is not required. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
Education
No Degree Required
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Pay Transparency
Base Salary: $37,440.00 – $44,000.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Benefits
Medical/Prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match, pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Paid time off: up to 11 paid holidays each year, 9 occasional absence days, 15–25 vacation days depending on career level, maternity and/or parental leave
Years of service benefits available per eligibility
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact the accommodation team via email at
AccommodationRequest@pnc.com
or call 877-968-7762 and say “Workday.” All information provided will be kept confidential and used only to provide reasonable accommodations.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other category protected by law. The position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act and applicable regulations such as the SAFE Act and FINRA. California residents should review the California Consumer Privacy Act privacy notice for how PNC may use or disclose personal information in hiring practices.
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At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n)
[position title]
within PNC’s
[name of division]
organization, you will be based in
[city/state location of position]
and will work in an office setting.
Job Description
Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions.
Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to solve customer's problems.
Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Core Competencies
Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk – Assessing and effectively managing all the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies
Accuracy and Attention to Detail
Addressing Customer Needs
Banking Products
Digital Awareness
Effective Communications
Fraud Detection and Prevention
Managing Multiple Priorities
Matrix Management
Problem Solving
Understanding Customer Needs
Work Experience
Roles at this level typically do not require a university/college degree, high school diploma, GED, or significant product knowledge experience. Prior experience is not required. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
Education
No Degree Required
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Pay Transparency
Base Salary: $37,440.00 – $44,000.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Benefits
Medical/Prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match, pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Paid time off: up to 11 paid holidays each year, 9 occasional absence days, 15–25 vacation days depending on career level, maternity and/or parental leave
Years of service benefits available per eligibility
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact the accommodation team via email at
AccommodationRequest@pnc.com
or call 877-968-7762 and say “Workday.” All information provided will be kept confidential and used only to provide reasonable accommodations.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other category protected by law. The position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act and applicable regulations such as the SAFE Act and FINRA. California residents should review the California Consumer Privacy Act privacy notice for how PNC may use or disclose personal information in hiring practices.
#J-18808-Ljbffr