Veterinary Receptionist - Patient Care Coordinator
Animal Emergency & Specialty Center of Chattanooga, Chattanooga, TN, United States
Description
We are seeking a compassionate, detail-oriented
Emergency Patient Coordinator
to join our fast-paced veterinary emergency team. This critical role serves as the bridge between pet owners and the medical team—providing clear communication, financial transparency, and emotional support during high-stress emergency visits.
If you thrive in a dynamic environment, excel at multitasking, and are passionate about helping both pets and people, this is an opportunity to make a meaningful impact every weekend.
Schedule & Compensation
Part-Time Position
Schedule:
Saturdays & Sundays (consistent weekend shifts)
Pay Range:
$17.00 – $18.50 per hour (based on experience)
Key Responsibilities
Financial Coordination & Client Support
Estimate Management:
Prepare and review treatment estimates with veterinarians and clients, clearly explaining services, costs, and care options
Payment Processing:
Collect deposits for hospitalized patients and process final invoices for outpatient and procedural services
Financial Guidance:
Assist clients with third-party financing options such as CareCredit and Scratchpay
Billing Accuracy:
Perform routine audits of patient charges in the practice management system to ensure accuracy and compliance
Client Communication & Advocacy
Patient Updates:
Provide timely, compassionate updates on patient status under veterinary direction
Client Education:
Help pet owners understand diagnostics, treatment plans, and next steps
Referral Communication:
Serve as a liaison to primary care veterinarians (pDVMs), ensuring continuity of care
Visitation Coordination:
Support and facilitate client visits while maintaining a calm, empathetic environment
Hospital Operations & Workflow Support
Lobby & Triage Oversight:
Maintain a clean, organized, and professional front-of-house environment
Patient Flow Management:
Monitor inpatient and triage boards to ensure efficient, priority-based care
Cross-Training Support:
Assist with client service duties including phones, check-in/check-out, and discharge coordination
Team Collaboration:
Work closely with technicians and doctors to ensure seamless communication and workflow
Skills, Knowledge and Expertise
Emotional Intelligence:
Ability to remain calm, compassionate, and professional in high-stress, emotional situations
Veterinary Knowledge:
Basic understanding of veterinary terminology and emergency cases (e.g., GDV, toxicity, hit-by-car)
Multitasking Ability:
Comfortable managing multiple priorities including phones, clients, and financial transactions
Technical Skills:
Experience with veterinary software (Instinct) and digital communication tools preferred
Benefits
Exceptional compensation
Retirement: 401(K) with employer match
Training and career development
#J-18808-Ljbffr
We are seeking a compassionate, detail-oriented
Emergency Patient Coordinator
to join our fast-paced veterinary emergency team. This critical role serves as the bridge between pet owners and the medical team—providing clear communication, financial transparency, and emotional support during high-stress emergency visits.
If you thrive in a dynamic environment, excel at multitasking, and are passionate about helping both pets and people, this is an opportunity to make a meaningful impact every weekend.
Schedule & Compensation
Part-Time Position
Schedule:
Saturdays & Sundays (consistent weekend shifts)
Pay Range:
$17.00 – $18.50 per hour (based on experience)
Key Responsibilities
Financial Coordination & Client Support
Estimate Management:
Prepare and review treatment estimates with veterinarians and clients, clearly explaining services, costs, and care options
Payment Processing:
Collect deposits for hospitalized patients and process final invoices for outpatient and procedural services
Financial Guidance:
Assist clients with third-party financing options such as CareCredit and Scratchpay
Billing Accuracy:
Perform routine audits of patient charges in the practice management system to ensure accuracy and compliance
Client Communication & Advocacy
Patient Updates:
Provide timely, compassionate updates on patient status under veterinary direction
Client Education:
Help pet owners understand diagnostics, treatment plans, and next steps
Referral Communication:
Serve as a liaison to primary care veterinarians (pDVMs), ensuring continuity of care
Visitation Coordination:
Support and facilitate client visits while maintaining a calm, empathetic environment
Hospital Operations & Workflow Support
Lobby & Triage Oversight:
Maintain a clean, organized, and professional front-of-house environment
Patient Flow Management:
Monitor inpatient and triage boards to ensure efficient, priority-based care
Cross-Training Support:
Assist with client service duties including phones, check-in/check-out, and discharge coordination
Team Collaboration:
Work closely with technicians and doctors to ensure seamless communication and workflow
Skills, Knowledge and Expertise
Emotional Intelligence:
Ability to remain calm, compassionate, and professional in high-stress, emotional situations
Veterinary Knowledge:
Basic understanding of veterinary terminology and emergency cases (e.g., GDV, toxicity, hit-by-car)
Multitasking Ability:
Comfortable managing multiple priorities including phones, clients, and financial transactions
Technical Skills:
Experience with veterinary software (Instinct) and digital communication tools preferred
Benefits
Exceptional compensation
Retirement: 401(K) with employer match
Training and career development
#J-18808-Ljbffr