Help Desk Lead & Hands-On Coach (Hybrid, Reston)

Cssoperations is seeking a Help Desk Lead/Supervisor to provide hands-on technical leadership while supporting a team of help desk analysts in Reston, VA. This hybrid role requires direct user support, team mentoring, and continuous process improvement. Ideal candidates will have a Bachelor’s degree with extensive IT experience, including proficiency in Microsoft 365, Azure Active Directory, and customer service excellence. The position offers competitive benefits and a chance to influence IT support delivery.
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