Assistant Front Office Manager
Hyatt Hotels Corporation, Clinton, PA, United States
Close Inclusive Collection Job Postings Notification
US - PA - Pittsburgh
Posted: Apr 24, 2026
Summary
The Front Office Asst. Manager is responsible for all front desk operation duties, including staff training, inter‑department communications, and staff scheduling.
The Front Office Asst. Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. This position reports to the hotel FOM Front Office Manager.
Duties include:
Responsible for short and long‑term planning and the management of the hotel’s Front of House operations
Develop and recommend the budget, labor cost plans, and objectives and manage within those approved plans
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed‑upon activities and timetables
Maintain partnership with all related staffing partners, and guide related departments to optimize the arrival and departures process for guest
Preferred Qualifications
3‑4 years or more of progressive hotel Rooms Management experience
2+ years of progressive management experience within the Rooms Division of a mid to large‑scale full‑service hotel (300 rooms and above)
Service‑oriented style with professional presentation skills
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal, and administrative skills
Ability to work a flexible shift including nights, weekends, and holidays.
Benefits
Medical
Dental
Vision
Paid Sick Time up to 48 hours annually
Paid Vacation
Paid Holidays
Birthday Pay
Life Insurance
401‑K
Room discounts
Free Hot Meals per shift/Unlimited coffee, tea & soft drinks
Restaurant/Coffee Shop Discount
Free Covered Parking
Free RTD Pass
Flexible Schedules
Fast Paced work environment
Travel Perks & Benefits
Recognition & Rewards
Growth Opportunities
Equal Employment Opportunity
Hyatt Regency DTC does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is the intention that all qualified applicants are given equal opportunity and that selection decisions be based on job‑related factors.
Park Hyatt Kyoto Higashiyama | Kyoto , Kansai , JP
Hyatt Regency Tamaya Resort and Spa | Rio Rancho , NM , US
Hyatt Centric Philadelphia | Philadelphia , PA , US
#J-18808-Ljbffr
US - PA - Pittsburgh
Posted: Apr 24, 2026
Summary
The Front Office Asst. Manager is responsible for all front desk operation duties, including staff training, inter‑department communications, and staff scheduling.
The Front Office Asst. Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. This position reports to the hotel FOM Front Office Manager.
Duties include:
Responsible for short and long‑term planning and the management of the hotel’s Front of House operations
Develop and recommend the budget, labor cost plans, and objectives and manage within those approved plans
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed‑upon activities and timetables
Maintain partnership with all related staffing partners, and guide related departments to optimize the arrival and departures process for guest
Preferred Qualifications
3‑4 years or more of progressive hotel Rooms Management experience
2+ years of progressive management experience within the Rooms Division of a mid to large‑scale full‑service hotel (300 rooms and above)
Service‑oriented style with professional presentation skills
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal, and administrative skills
Ability to work a flexible shift including nights, weekends, and holidays.
Benefits
Medical
Dental
Vision
Paid Sick Time up to 48 hours annually
Paid Vacation
Paid Holidays
Birthday Pay
Life Insurance
401‑K
Room discounts
Free Hot Meals per shift/Unlimited coffee, tea & soft drinks
Restaurant/Coffee Shop Discount
Free Covered Parking
Free RTD Pass
Flexible Schedules
Fast Paced work environment
Travel Perks & Benefits
Recognition & Rewards
Growth Opportunities
Equal Employment Opportunity
Hyatt Regency DTC does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is the intention that all qualified applicants are given equal opportunity and that selection decisions be based on job‑related factors.
Park Hyatt Kyoto Higashiyama | Kyoto , Kansai , JP
Hyatt Regency Tamaya Resort and Spa | Rio Rancho , NM , US
Hyatt Centric Philadelphia | Philadelphia , PA , US
#J-18808-Ljbffr