Veterinary Client Service Representative
Stryker Corporation, Windsor, CO, United States
Overview
Hampden Family Pet Hospital, Englewood, CO. Compensation: $18-$22/hour, negotiable based on credentials and experience. The final rate will consider skills, qualifications, experience, and location. Hampden Family Pet Hospital is a Thrive Pet Healthcare partner and seeks a warm, organized, and customer-focused Veterinary Client Service Representative to join the team. This role helps create a welcoming, efficient, and compassionate experience for every visit and acts as a key connection between pets, their families, and the medical team.
We proudly serve Englewood, Littleton, Denver, Aurora, and Lakewood, offering comprehensive medical and surgical services including acupuncture, orthopedic and laparoscopic surgery, and care for dogs, cats, pocket pets, and reptiles. We’re an AAHA-accredited hospital and a partner of the Canine Blood Heroes Blood Bank.
What You’ll Do
Greeting clients and pets with warmth and professionalism
Assisting new clients with registration and sharing expected wait times
Answering phones, emails, and non-medical inquiries with empathy and urgency
Scheduling appointments and diagnostics, and coordinating with referring hospitals to access records
Creating appointment reminders and rescheduling missed visits
Maintaining accurate client and patient information in hospital systems
Keeping the front desk, reception, waiting areas, and exam rooms clean and organized
Reviewing charges at checkout and reconciling the cash drawer accurately
Supporting teammates and contributing to a positive, collaborative work environment
What We’re Looking For
Experience & Skills
Customer service experience strongly preferred
Veterinary experience (1+ year) is a plus but not required for strong customer-service candidates
Excellent communication and interpersonal skills
Ability to multitask in a fast-paced environment
Comfort with basic accounting, payments, and cash handling
Team-oriented mindset with a positive, professional attitude
Schedule
Open availability, including nights, weekends, and some holidays
Ability to work rotating weekends
You’ll Thrive Here
Friendly, outgoing, and people-focused
Compassionate toward pets and their families
Organized, dependable, and adaptable
Interested in growing a long-term career in veterinary medicine
You’ll Grow with Us
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
Our vast, diverse, and free library of continuing education courses - ThriveU
Live, virtual interactive workshops to develop valuable leadership skills
A program designed to teach you the fundamentals of running a pet hospital
Benefits
Our comprehensive benefits package supports emotional, physical, professional, and financial wellbeing, including:
401(k) with employer match
Medical, dental, vision, life, and disability insurance
Mental health support through Lyra Health
Paid parental leave
Purr-ental leave for new pet adoptions
Backup childcare and elder care support
FREE CE courses
Pet care discounts and perks
Student loan support tools
Some benefits are available to full-time team members (30+ hours/week) and may be subject to eligibility requirements.
About Thrive
Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler—giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.
We welcome you to join our story and join where #WeThriveTogether.
#J-18808-Ljbffr
Hampden Family Pet Hospital, Englewood, CO. Compensation: $18-$22/hour, negotiable based on credentials and experience. The final rate will consider skills, qualifications, experience, and location. Hampden Family Pet Hospital is a Thrive Pet Healthcare partner and seeks a warm, organized, and customer-focused Veterinary Client Service Representative to join the team. This role helps create a welcoming, efficient, and compassionate experience for every visit and acts as a key connection between pets, their families, and the medical team.
We proudly serve Englewood, Littleton, Denver, Aurora, and Lakewood, offering comprehensive medical and surgical services including acupuncture, orthopedic and laparoscopic surgery, and care for dogs, cats, pocket pets, and reptiles. We’re an AAHA-accredited hospital and a partner of the Canine Blood Heroes Blood Bank.
What You’ll Do
Greeting clients and pets with warmth and professionalism
Assisting new clients with registration and sharing expected wait times
Answering phones, emails, and non-medical inquiries with empathy and urgency
Scheduling appointments and diagnostics, and coordinating with referring hospitals to access records
Creating appointment reminders and rescheduling missed visits
Maintaining accurate client and patient information in hospital systems
Keeping the front desk, reception, waiting areas, and exam rooms clean and organized
Reviewing charges at checkout and reconciling the cash drawer accurately
Supporting teammates and contributing to a positive, collaborative work environment
What We’re Looking For
Experience & Skills
Customer service experience strongly preferred
Veterinary experience (1+ year) is a plus but not required for strong customer-service candidates
Excellent communication and interpersonal skills
Ability to multitask in a fast-paced environment
Comfort with basic accounting, payments, and cash handling
Team-oriented mindset with a positive, professional attitude
Schedule
Open availability, including nights, weekends, and some holidays
Ability to work rotating weekends
You’ll Thrive Here
Friendly, outgoing, and people-focused
Compassionate toward pets and their families
Organized, dependable, and adaptable
Interested in growing a long-term career in veterinary medicine
You’ll Grow with Us
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
Our vast, diverse, and free library of continuing education courses - ThriveU
Live, virtual interactive workshops to develop valuable leadership skills
A program designed to teach you the fundamentals of running a pet hospital
Benefits
Our comprehensive benefits package supports emotional, physical, professional, and financial wellbeing, including:
401(k) with employer match
Medical, dental, vision, life, and disability insurance
Mental health support through Lyra Health
Paid parental leave
Purr-ental leave for new pet adoptions
Backup childcare and elder care support
FREE CE courses
Pet care discounts and perks
Student loan support tools
Some benefits are available to full-time team members (30+ hours/week) and may be subject to eligibility requirements.
About Thrive
Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler—giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.
We welcome you to join our story and join where #WeThriveTogether.
#J-18808-Ljbffr