Administrative Support Professional - 7055013
State of Missouri, Jefferson City, MO, United States
Administrative Support Professional
Field Compliance Bureau - Taxation Division, Department of Revenue.
DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.
How This Position Supports The Department’s Vision
The Missouri Department of Revenue, Field Compliance Bureau is seeking a motivated and detail-oriented individual to serve as an Admin Support Professional. This position plays a key role in supporting daily operations within the Field Compliance Bureau by coordinating administrative functions, monitoring workflow, assisting with system-related issues, and supporting staff with technical and processing inquiries. The position also includes direct supervision of two employees, requiring the ability to provide guidance, training, oversight, and performance support. The ideal candidate must be able to manage multiple priorities, communicate effectively, and work independently in a fast-paced environment.
Duties Performed To Support The Department’s Vision
Provides supervision by managing employees’ schedules, timekeeping, and employee records while ensuring accuracy and compliance.
Monitors daily workflow, performance metrics, and audit processing, including staging audits, processing refund claims, and ensuring timely creation of assessments.
Serves as a liaison for technical and system-related issues by researching problems, creating and testing system bugs, communicating impacts, and tracking resolution progress.
Supports team operations through high-volume communication, conducting monthly meetings, assisting with staff questions, and helping auditors, supervisors, and managers resolve processing issues.
Contributes to hiring efforts, updates procedures, and maintains required annual training.
Core Competencies Needed
Strategic Thinking
Computer Literacy
Effective Writing
Self-Directed Work Ethic
Attention to Detail
Clear and Professional Communication
Minimum Qualifications
One or more years of administrative assistant experience or four or more years of clerical experience
High school diploma or equivalent
Intermediate proficiency in Microsoft Word, Excel, and Outlook
Experience working with Government Premier system
Preferred Skills And Abilities
Strong organizational and time management skills
Ability to manage multiple priorities in a high-volume environment
Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
Ability to exercise sound judgment and maintain confidentiality
Experience with system monitoring, workflow tracking, or technical issue coordination preferred
Work collaboratively with audit team
Benefits
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).
The State of Missouri is an equal opportunity employer.
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Field Compliance Bureau - Taxation Division, Department of Revenue.
DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.
How This Position Supports The Department’s Vision
The Missouri Department of Revenue, Field Compliance Bureau is seeking a motivated and detail-oriented individual to serve as an Admin Support Professional. This position plays a key role in supporting daily operations within the Field Compliance Bureau by coordinating administrative functions, monitoring workflow, assisting with system-related issues, and supporting staff with technical and processing inquiries. The position also includes direct supervision of two employees, requiring the ability to provide guidance, training, oversight, and performance support. The ideal candidate must be able to manage multiple priorities, communicate effectively, and work independently in a fast-paced environment.
Duties Performed To Support The Department’s Vision
Provides supervision by managing employees’ schedules, timekeeping, and employee records while ensuring accuracy and compliance.
Monitors daily workflow, performance metrics, and audit processing, including staging audits, processing refund claims, and ensuring timely creation of assessments.
Serves as a liaison for technical and system-related issues by researching problems, creating and testing system bugs, communicating impacts, and tracking resolution progress.
Supports team operations through high-volume communication, conducting monthly meetings, assisting with staff questions, and helping auditors, supervisors, and managers resolve processing issues.
Contributes to hiring efforts, updates procedures, and maintains required annual training.
Core Competencies Needed
Strategic Thinking
Computer Literacy
Effective Writing
Self-Directed Work Ethic
Attention to Detail
Clear and Professional Communication
Minimum Qualifications
One or more years of administrative assistant experience or four or more years of clerical experience
High school diploma or equivalent
Intermediate proficiency in Microsoft Word, Excel, and Outlook
Experience working with Government Premier system
Preferred Skills And Abilities
Strong organizational and time management skills
Ability to manage multiple priorities in a high-volume environment
Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
Ability to exercise sound judgment and maintain confidentiality
Experience with system monitoring, workflow tracking, or technical issue coordination preferred
Work collaboratively with audit team
Benefits
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).
The State of Missouri is an equal opportunity employer.
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