Engineering Operations Technician
Amazon, Baltimore, MD, United States
Job Overview
Job ID: 10401171 | Amazon Data Services, Inc. - A19
Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you will play a pivotal role in maintaining the heartbeat of mission‑critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently.
Engineering Technicians are Amazon’s front line when it comes to hands‑on electrical and mechanical equipment troubleshooting. You will maintain, operate, and troubleshoot Data Center Operation’s mission‑critical facilities, which includes stand‑by diesel generators and related fuel systems, as well as three‑phase electrical systems such as switchgear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers, water systems, air handlers, pumps, and motors.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
Physical Requirements
Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:
Regularly lift and/or move up to 39 pounds independently
Participate in group lifts for 40+ pounds
Maintain balance and perform construction tasks while on a ladder
Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position
Work in an environment requiring provided ear protection
Travel to data center locations as needed; willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
Key Job Responsibilities
Perform daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability
Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)
Assist in troubleshooting facility and rack‑level events within internal Service Level Agreements (SLA)
Perform rack installs and rack decommissioning within internal SLA
Perform preventive maintenance, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment
Technical writing to support change management program
Monitor daily work requests and manage to resolution, and execute projects from conception to completion
On‑site support of contractors, sub‑contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation
Work schedule may change; shifts up to 12 hours and may rotate on a predefined schedule; some locations have on‑call rotations
Role may support more than one location/site
A Day in the Life
This role acts as Amazon’s front line when it comes to hands‑on electrical and mechanical equipment preventative maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). You will maintain, operate, and troubleshoot mission‑critical data center facility equipment including stand‑by diesel generators and related fuel systems, 3‑phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire/life safety equipment, building automation systems, and general facilities equipment.
Basic Qualifications
1+ years of electrical or mechanical experience
1+ years of experience with Microsoft Office products
Ability to work on a flexible schedule including days, nights, and/or weekends
Preferred Qualifications
2+ years of data center engineering experience
Technical (Military Trade School) training
Associate or higher education in related field
Additional Information
Amazon does not sponsor immigration for this role, including H‑1B, TN, and other non‑immigrant visas.
Lump sum stipend will be provided to eligible candidates who relocate for this position.
Equal Opportunity Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Benefits
Starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
Location & Pay
USA, MD, Frederick - $32.00 - $57.00 USD hourly
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Job ID: 10401171 | Amazon Data Services, Inc. - A19
Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you will play a pivotal role in maintaining the heartbeat of mission‑critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently.
Engineering Technicians are Amazon’s front line when it comes to hands‑on electrical and mechanical equipment troubleshooting. You will maintain, operate, and troubleshoot Data Center Operation’s mission‑critical facilities, which includes stand‑by diesel generators and related fuel systems, as well as three‑phase electrical systems such as switchgear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers, water systems, air handlers, pumps, and motors.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
Physical Requirements
Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:
Regularly lift and/or move up to 39 pounds independently
Participate in group lifts for 40+ pounds
Maintain balance and perform construction tasks while on a ladder
Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position
Work in an environment requiring provided ear protection
Travel to data center locations as needed; willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
Key Job Responsibilities
Perform daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability
Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)
Assist in troubleshooting facility and rack‑level events within internal Service Level Agreements (SLA)
Perform rack installs and rack decommissioning within internal SLA
Perform preventive maintenance, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment
Technical writing to support change management program
Monitor daily work requests and manage to resolution, and execute projects from conception to completion
On‑site support of contractors, sub‑contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation
Work schedule may change; shifts up to 12 hours and may rotate on a predefined schedule; some locations have on‑call rotations
Role may support more than one location/site
A Day in the Life
This role acts as Amazon’s front line when it comes to hands‑on electrical and mechanical equipment preventative maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). You will maintain, operate, and troubleshoot mission‑critical data center facility equipment including stand‑by diesel generators and related fuel systems, 3‑phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire/life safety equipment, building automation systems, and general facilities equipment.
Basic Qualifications
1+ years of electrical or mechanical experience
1+ years of experience with Microsoft Office products
Ability to work on a flexible schedule including days, nights, and/or weekends
Preferred Qualifications
2+ years of data center engineering experience
Technical (Military Trade School) training
Associate or higher education in related field
Additional Information
Amazon does not sponsor immigration for this role, including H‑1B, TN, and other non‑immigrant visas.
Lump sum stipend will be provided to eligible candidates who relocate for this position.
Equal Opportunity Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Benefits
Starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
Location & Pay
USA, MD, Frederick - $32.00 - $57.00 USD hourly
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