Patient Care Coordinator-Auburn, NY
Sonova USA Inc., Auburn, NY, United States
Patient Care Coordinator (HCC) – Auburn, NY
Employer: Empire Hearing & Audiology, part of AudioNova
Location: 33 William St. Suite 6, Auburn, NY 13021
Current pay: $18.00–21.00 per hour + Sales Incentive Program
Clinic hours: Monday‑Friday, 8:30 am–5:00 pm
What We Offer
401K with a company match
Medical, dental, vision coverage
FREE hearing aids to all employees and discounts for qualified family members
PTO and holiday time
No nights or weekends
Legal Shield and identity theft protection
1 floating holiday per year
Job Description
The Hearing Care Coordinator (HCC) works closely with clinical staff to ensure patients receive quality care and service. By partnering with onsite Hearing Care Professionals, the HCC provides support to referring physicians and patients, schedules appointments, verifies insurance benefits, and assists with support needs within the clinic.
Responsibilities
Greet patients with a positive and professional attitude
Place outbound calls to current and former patients to schedule follow‑up hearing tests, consultations, and weekly evaluations for the clinic
Collect patient intake forms and maintain patient files and notes
Schedule and confirm patient appointments
Complete benefit checks and obtain authorization for each patient’s insurance
Provide first‑level support to patients, answer questions, check patients in and out, and process payments
Process repairs under the direct supervision of a licensed Hearing Care Professional
Prepare bank deposits and submit daily reports to finance
Apply general sales knowledge for accessories and patient support
Process patient orders, receive orders, verify pick‑up, and input information into the system
Clean and maintain equipment and instruments
Submit equipment and facility requests
Perform general office duties, including cleaning
Manage inventory, order and monitor stock, and submit supply orders as needed
Assist with event planning and logistics for at least one community outreach event per month
Education
High school diploma or equivalent
Associate’s degree preferred
Industry/Product Knowledge Required
Prior experience or knowledge with hearing aids is a plus
Skills/Abilities
Professional verbal and written communication
Strong relationship‑building skills with patients, physicians, and clinical staff
Experience with Microsoft Office and Outlook
Knowledge of HIPAA regulations
EMR/EHR experience a plus
Work Experience
2+ years in a healthcare environment preferred
Previous customer service experience required
Equal Employment Opportunity Statement
We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed or religion, sex, sexual orientation, marital status, age, mental or physical disability. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources. We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential.
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Employer: Empire Hearing & Audiology, part of AudioNova
Location: 33 William St. Suite 6, Auburn, NY 13021
Current pay: $18.00–21.00 per hour + Sales Incentive Program
Clinic hours: Monday‑Friday, 8:30 am–5:00 pm
What We Offer
401K with a company match
Medical, dental, vision coverage
FREE hearing aids to all employees and discounts for qualified family members
PTO and holiday time
No nights or weekends
Legal Shield and identity theft protection
1 floating holiday per year
Job Description
The Hearing Care Coordinator (HCC) works closely with clinical staff to ensure patients receive quality care and service. By partnering with onsite Hearing Care Professionals, the HCC provides support to referring physicians and patients, schedules appointments, verifies insurance benefits, and assists with support needs within the clinic.
Responsibilities
Greet patients with a positive and professional attitude
Place outbound calls to current and former patients to schedule follow‑up hearing tests, consultations, and weekly evaluations for the clinic
Collect patient intake forms and maintain patient files and notes
Schedule and confirm patient appointments
Complete benefit checks and obtain authorization for each patient’s insurance
Provide first‑level support to patients, answer questions, check patients in and out, and process payments
Process repairs under the direct supervision of a licensed Hearing Care Professional
Prepare bank deposits and submit daily reports to finance
Apply general sales knowledge for accessories and patient support
Process patient orders, receive orders, verify pick‑up, and input information into the system
Clean and maintain equipment and instruments
Submit equipment and facility requests
Perform general office duties, including cleaning
Manage inventory, order and monitor stock, and submit supply orders as needed
Assist with event planning and logistics for at least one community outreach event per month
Education
High school diploma or equivalent
Associate’s degree preferred
Industry/Product Knowledge Required
Prior experience or knowledge with hearing aids is a plus
Skills/Abilities
Professional verbal and written communication
Strong relationship‑building skills with patients, physicians, and clinical staff
Experience with Microsoft Office and Outlook
Knowledge of HIPAA regulations
EMR/EHR experience a plus
Work Experience
2+ years in a healthcare environment preferred
Previous customer service experience required
Equal Employment Opportunity Statement
We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed or religion, sex, sexual orientation, marital status, age, mental or physical disability. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources. We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential.
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