Patient Care Coordinator-St. Louis, MO
Sonova USA Inc., Saint Louis, MO, United States
Position
Patient Care Coordinator – St. Louis, MO
Location
St. Louis, MO, United States
Compensation & Benefits
Current pay: $18.00 – $20.00 an hour + Sales Incentive Program
Clinic hours: Monday – Friday 8:30am – 5:00pm
401(k) with company match
Medical, dental, vision coverage
Free hearing aids to all employees and discounts for qualified family members
PTO and holiday time
No nights or weekends
Legal Shield and identity theft protection
1 floating holiday per year
Job Description
The Hearing Care Coordinator (HCC) works closely with clinical staff to ensure patients receive quality care and service. The HCC supports referring physicians and patients by scheduling appointments, verifying insurance benefits and details, and assisting with clinic support needs.
Greet patients with a positive and professional attitude.
Place outbound calls to current and former patients for scheduling follow‑up hearing tests, consultations, and weekly evaluations.
Collect patient intake forms and maintain patient files
otes.
Schedule and confirm patient appointments.
Complete benefit checks and authorizations for each patient’s insurance.
Provide first‑level support to patients, answer questions, check patients in/out, and collect and process payments.
Process repairs under the direct supervision of a licensed Hearing Care Professional.
Prepare bank deposits and submit daily reports to finance.
General sales knowledge for accessories and patient support.
Process patient orders, receive all orders, verify pickup, and input information into the system.
Clean and maintain equipment and instruments.
Submit equipment and facility requests.
Perform general office duties, including cleaning.
Manage inventory, order/monitor stock, and submit supply orders as needed.
Assist with event planning and logistics for at least one community outreach event per month.
Education & Qualifications
High School Diploma or equivalent (Associate’s degree preferred).
2+ years in a health care environment preferred, previous customer service experience required.
Professional verbal and written communication.
Strong relationship building skills with patients, physicians, clinical staff.
Experience with Microsoft Office and Outlook.
Knowledge of HIPAA regulations.
EMR/EHR experience a plus.
Prior experience/knowledge with hearing aids is a plus.
EEO Statement
Sonova is an equal opportunity employer. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed or religion, sex, sexual orientation, marital status, age, mental or physical disability.
Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.
#J-18808-Ljbffr
Patient Care Coordinator – St. Louis, MO
Location
St. Louis, MO, United States
Compensation & Benefits
Current pay: $18.00 – $20.00 an hour + Sales Incentive Program
Clinic hours: Monday – Friday 8:30am – 5:00pm
401(k) with company match
Medical, dental, vision coverage
Free hearing aids to all employees and discounts for qualified family members
PTO and holiday time
No nights or weekends
Legal Shield and identity theft protection
1 floating holiday per year
Job Description
The Hearing Care Coordinator (HCC) works closely with clinical staff to ensure patients receive quality care and service. The HCC supports referring physicians and patients by scheduling appointments, verifying insurance benefits and details, and assisting with clinic support needs.
Greet patients with a positive and professional attitude.
Place outbound calls to current and former patients for scheduling follow‑up hearing tests, consultations, and weekly evaluations.
Collect patient intake forms and maintain patient files
otes.
Schedule and confirm patient appointments.
Complete benefit checks and authorizations for each patient’s insurance.
Provide first‑level support to patients, answer questions, check patients in/out, and collect and process payments.
Process repairs under the direct supervision of a licensed Hearing Care Professional.
Prepare bank deposits and submit daily reports to finance.
General sales knowledge for accessories and patient support.
Process patient orders, receive all orders, verify pickup, and input information into the system.
Clean and maintain equipment and instruments.
Submit equipment and facility requests.
Perform general office duties, including cleaning.
Manage inventory, order/monitor stock, and submit supply orders as needed.
Assist with event planning and logistics for at least one community outreach event per month.
Education & Qualifications
High School Diploma or equivalent (Associate’s degree preferred).
2+ years in a health care environment preferred, previous customer service experience required.
Professional verbal and written communication.
Strong relationship building skills with patients, physicians, clinical staff.
Experience with Microsoft Office and Outlook.
Knowledge of HIPAA regulations.
EMR/EHR experience a plus.
Prior experience/knowledge with hearing aids is a plus.
EEO Statement
Sonova is an equal opportunity employer. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed or religion, sex, sexual orientation, marital status, age, mental or physical disability.
Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.
#J-18808-Ljbffr