Patient Care Coordinator-Edmonds, WA
Sonova Group, Edmonds, WA, United States
Patient Care Coordinator - Edmonds, WA
Address: 21727 76th Ave. W Suite A, Edmonds, WA 98026
Current pay:
$22.00-23.00 an hour + Sales Incentive Program!
Clinic Hours:
Monday-Friday 8:30am-5:00pm
What We Offer:
401K with a Company Match
FREE hearing aids to all employees and discounts for qualified family members
PTO and Holiday Time
No Nights or Weekends!
Legal Shield and Identity Theft Protection
1 Floating Holiday per year
Job Description
The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service.
Greet patients with a positive and professional attitude
Place outbound calls to current and former patients to schedule follow‑up hearing tests, consultations, and weekly evaluations for the clinic
Collect patient intake forms and maintain patient files
otes
Complete benefit checks and obtain authorization for each patient’s insurance
Provide first‑level support to patients, answer questions, check patients in/out, and collect and process payments
Process repairs under the direct supervision of a licensed Hearing Care Professional
Prepare bank deposits and submit daily reports to finance
Apply general sales knowledge for accessories and any patient support
Process patient orders, receive all orders, verify pickup, and input information into the system
Clean and maintain equipment and instruments
Submit equipment and facility requests
Manage inventory, order/monitor stock, and submit supply orders as needed
Assist with event planning and logistics for at least one community outreach event per month
Education
High School Diploma or equivalent
Prior experience/knowledge with hearing aids is a plus
Skills/Abilities
Professional verbal and written communication
Strong relationship‑building skills with patients, physicians, and clinical staff
Experience with Microsoft Office and Outlook
Knowledge of HIPAA regulations
Work Experience
2+ years in a healthcare environment is preferred
Previous customer service experience is required
Sonova is an equal opportunity employer. We guarantee equal treatment for all applicants regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, disability, or any other protected class.
#J-18808-Ljbffr
Address: 21727 76th Ave. W Suite A, Edmonds, WA 98026
Current pay:
$22.00-23.00 an hour + Sales Incentive Program!
Clinic Hours:
Monday-Friday 8:30am-5:00pm
What We Offer:
401K with a Company Match
FREE hearing aids to all employees and discounts for qualified family members
PTO and Holiday Time
No Nights or Weekends!
Legal Shield and Identity Theft Protection
1 Floating Holiday per year
Job Description
The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service.
Greet patients with a positive and professional attitude
Place outbound calls to current and former patients to schedule follow‑up hearing tests, consultations, and weekly evaluations for the clinic
Collect patient intake forms and maintain patient files
otes
Complete benefit checks and obtain authorization for each patient’s insurance
Provide first‑level support to patients, answer questions, check patients in/out, and collect and process payments
Process repairs under the direct supervision of a licensed Hearing Care Professional
Prepare bank deposits and submit daily reports to finance
Apply general sales knowledge for accessories and any patient support
Process patient orders, receive all orders, verify pickup, and input information into the system
Clean and maintain equipment and instruments
Submit equipment and facility requests
Manage inventory, order/monitor stock, and submit supply orders as needed
Assist with event planning and logistics for at least one community outreach event per month
Education
High School Diploma or equivalent
Prior experience/knowledge with hearing aids is a plus
Skills/Abilities
Professional verbal and written communication
Strong relationship‑building skills with patients, physicians, and clinical staff
Experience with Microsoft Office and Outlook
Knowledge of HIPAA regulations
Work Experience
2+ years in a healthcare environment is preferred
Previous customer service experience is required
Sonova is an equal opportunity employer. We guarantee equal treatment for all applicants regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, disability, or any other protected class.
#J-18808-Ljbffr