Information Technology Technical Support
Advantex Professional Services, Orange, CA, United States
A growing Orange County company is looking for an IT Support Specialist to join the team and work closely with the IT Manager. This is a great opportunity for someone with prior help desk experience or an entry‑level candidate who is eager to learn, takes initiative, and enjoys solving problems.
Key Responsibilities
Provide day‑to‑day technical support for employees across the company
Troubleshoot issues with computers, laptops, printers, mobile devices, software, and network access
Assist users in person, by phone, and remotely
Set up new user accounts, reset passwords, and manage system access
Document support requests and resolutions in the ticketing system
Escalate more complex issues when needed and follow through to resolution
Help with software installs, upgrades, and ongoing system maintenance
Support multiple office locations and remote employees; occasional local travel may be needed
Key Requirements
2+ years of previous IT support, help desk, or technical troubleshooting experience preferred
CompTIA A+ or Network+ certification
Experience with VMWare, Meraki or similar systems
Experience working with IT helpdesk ticketing system
Knowledge of Windows operating systems, Microsoft 365, Active Directory, Azure, LAN/WAN, VPN, and basic networking concepts
Strong communication and customer service skills
Organized, dependable, and able to manage multiple priorities
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Key Responsibilities
Provide day‑to‑day technical support for employees across the company
Troubleshoot issues with computers, laptops, printers, mobile devices, software, and network access
Assist users in person, by phone, and remotely
Set up new user accounts, reset passwords, and manage system access
Document support requests and resolutions in the ticketing system
Escalate more complex issues when needed and follow through to resolution
Help with software installs, upgrades, and ongoing system maintenance
Support multiple office locations and remote employees; occasional local travel may be needed
Key Requirements
2+ years of previous IT support, help desk, or technical troubleshooting experience preferred
CompTIA A+ or Network+ certification
Experience with VMWare, Meraki or similar systems
Experience working with IT helpdesk ticketing system
Knowledge of Windows operating systems, Microsoft 365, Active Directory, Azure, LAN/WAN, VPN, and basic networking concepts
Strong communication and customer service skills
Organized, dependable, and able to manage multiple priorities
#J-18808-Ljbffr