Data Center Technician , DCC Communities
Amazon Web Services (AWS), Umatilla, OR, United States
Description
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.
Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on‑call rotation.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
NOTE: Amazon does not sponsor for immigration, including for H‑1B, TN, and other non‑immigrant visas, for this role.
NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.
Key job responsibilities
Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, respond to operational incidents that impact service availability, and carry out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
Perform on‑call duties and participate in scheduled maintenance and change management activities
Contribute to documentation and process improvement initiatives based on operational issue analysis
Help interview, train, and onboard new team members
Physical Requirements
Lifting and moving material up to 40 pounds each
Working in cramped and/or elevated locations
Bending, lifting, stretching, and reaching
Standing and walking for up to 8+ hours a day
Ascending and descending ladders, stairs, and gangways safely and without limitation
Work in an industrial environment
Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
This role supports data centers in various operational stages; the position may be assigned to a facility still under development, which could require travel to established locations for training until the designated site becomes fully operational
Essential Requirements
Ability to travel to or commute between data center locations as needed
Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
Travel frequency will vary based on business needs and operational status of assigned facility
Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs
A Day in the Life
Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution
Show a strong aptitude for troubleshooting and problem solving
Resolve problems at their root and step back to understand the broader context
Maintain service level agreements through the implementation of proactive issue detection and reporting
Be biased to act in the absence of direction or support
Improve effectiveness through process innovation
You will be required to work shift work that will include days, nights, weekends, and holidays.
About The Team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stop innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. You’ll find endless knowledge-sharing, mentorship, and other career‑advancing resources here to help you develop into a better‑rounded professional.
Work/Life Balance
We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
Basic Qualifications
1+ years of computer networking experience
1+ years of Linux operating systems experience
Bachelor’s degree in Information Technology, Computer Science, or a related field
Experience in computer networking and Linux operating systems
Can lift and rack equipment up to 40 pounds
Experience with computer hardware troubleshooting and repair
18+ months of computer/server hardware troubleshooting or related IT experience
18+ months of computer layer 1/2 networking experience (including troubleshooting and repair)
Preferred Qualifications
Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Experience managing work and priorities through a ticketing system
Experience with cabling infrastructure best practices and methodologies
Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
Bachelor’s degree or equivalent professional or military experience in an IT‑related field (e.g. computer science, network engineering)
Industry standard certifications (CompTIA, CCENT, Network+)
Understanding of Linux or similar operating systems
Behavioral interviewing and hiring experience
Experience training and onboarding of new team members
EEO and Accessibility
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Compensation
The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
USA, AZ, Avondale - 30.00 - 54.00 USD hourly
Company & Job Information
Company: Amazon Data Services, Inc.
Job ID: A10386435
#J-18808-Ljbffr
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.
Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on‑call rotation.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
NOTE: Amazon does not sponsor for immigration, including for H‑1B, TN, and other non‑immigrant visas, for this role.
NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.
Key job responsibilities
Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, respond to operational incidents that impact service availability, and carry out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
Perform on‑call duties and participate in scheduled maintenance and change management activities
Contribute to documentation and process improvement initiatives based on operational issue analysis
Help interview, train, and onboard new team members
Physical Requirements
Lifting and moving material up to 40 pounds each
Working in cramped and/or elevated locations
Bending, lifting, stretching, and reaching
Standing and walking for up to 8+ hours a day
Ascending and descending ladders, stairs, and gangways safely and without limitation
Work in an industrial environment
Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
This role supports data centers in various operational stages; the position may be assigned to a facility still under development, which could require travel to established locations for training until the designated site becomes fully operational
Essential Requirements
Ability to travel to or commute between data center locations as needed
Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
Travel frequency will vary based on business needs and operational status of assigned facility
Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs
A Day in the Life
Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution
Show a strong aptitude for troubleshooting and problem solving
Resolve problems at their root and step back to understand the broader context
Maintain service level agreements through the implementation of proactive issue detection and reporting
Be biased to act in the absence of direction or support
Improve effectiveness through process innovation
You will be required to work shift work that will include days, nights, weekends, and holidays.
About The Team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stop innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. You’ll find endless knowledge-sharing, mentorship, and other career‑advancing resources here to help you develop into a better‑rounded professional.
Work/Life Balance
We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
Basic Qualifications
1+ years of computer networking experience
1+ years of Linux operating systems experience
Bachelor’s degree in Information Technology, Computer Science, or a related field
Experience in computer networking and Linux operating systems
Can lift and rack equipment up to 40 pounds
Experience with computer hardware troubleshooting and repair
18+ months of computer/server hardware troubleshooting or related IT experience
18+ months of computer layer 1/2 networking experience (including troubleshooting and repair)
Preferred Qualifications
Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Experience managing work and priorities through a ticketing system
Experience with cabling infrastructure best practices and methodologies
Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
Bachelor’s degree or equivalent professional or military experience in an IT‑related field (e.g. computer science, network engineering)
Industry standard certifications (CompTIA, CCENT, Network+)
Understanding of Linux or similar operating systems
Behavioral interviewing and hiring experience
Experience training and onboarding of new team members
EEO and Accessibility
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Compensation
The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
USA, AZ, Avondale - 30.00 - 54.00 USD hourly
Company & Job Information
Company: Amazon Data Services, Inc.
Job ID: A10386435
#J-18808-Ljbffr