Crisis Coordinator
Elevate, Sheboygan, WI, United States
Job Summary
The Crisis Coordinator is responsible for the supervision of Elevate’s Crisis Service Programs in Sheboygan County. These services include Mobile Crisis, Walk-In Crisis Services, and the Co-responder Program. This position works closely with the Crisis Services Program Manager, the City/County of Sheboygan Police Department and Sheboygan County Health and Human Services. The Crisis Coordinator serves on the leadership team for Crisis Services.
Work Location
Elevate Office 1426 N. 5th Street, Sheboygan, WI
Pay Range: $23-$29/hour
Hours: Full Time 6:00 AM – 2:00 PM with every other weekend (flexibility required)
FSLA: Full-Time, Exempt
Work/Life Balance
Competitive Pay
Comprehensive benefits package (medical, dental, vision, etc.) for positions of 30 hours or more per week.
Holiday, vacation, sick, and personal time
Health Savings Account and Flexible Spending Account Dependent Care.
Simple IRA and Roth with matching contribution up to 3%
EAP
Tuition reimbursement
Essential Functions
Provide day-to-day supervision, coaching, and support to crisis staff, including mobile crisis and co-responder team members
Oversee daily program operations to ensure consistent, high-quality service delivery
Manage staff scheduling, payroll, and time-off approvals to ensure adequate coverage across all shifts
Participate in on-call rotation and provide leadership support during high-risk or complex situations
Support staff in the field as needed, including responding to crisis situations and providing guidance on assessments and interventions
Ensure compliance with WI Chapter 34 standards, agency policies, and county requirements
Support onboarding, training, and ongoing staff development to ensure staff meet credentialing and best practice standards
Conduct quality assurance reviews to ensure timely, accurate documentation and data collection
Monitor program data including response times, service utilization, and outcomes
Assist in evaluating program effectiveness and implementing improvements
Support the development and implementation of policies and procedures for daily operations
Maintain program resources, including ordering supplies and ensuring operational readiness
Facilitate team meetings, case consultations, and staff communication to promote alignment and consistency
Collaborate with law enforcement through briefings, debriefings, ride-alongs, and proactive communication
Build and maintain strong relationships with community partners to improve coordination and service delivery
Support client needs as appropriate, including involvement in complex or high-risk cases
Collaborate with community programs (e.g., Calm Harbor) to ensure continuity of care
Identify opportunities for program growth, system improvement, and community engagement
Complete administrative tasks including documentation oversight, follow-up tracking, and reporting requirements
Secondary Duties and Responsibilities
Cultivate and maintain relationships with community partners and stakeholders
Identify public policy or system-level opportunities to improve crisis response services
Support outreach, training, and public speaking engagements as needed
Other duties as assigned
Qualifications
Bachelor’s Degree in Human Services or a related field required
Master’s Degree in Social Work, Counseling, Psychology, or related field preferred
Minimum of 3–5 years experience in crisis services, mental health, or substance use services required
1–2 years of supervisory or leadership experience requiredExperience in crisis intervention or crisis service delivery strongly preferred
Demonstrated ability to support, coach, and guide staff in a fast-paced environment
Strong decision-making skills in high-pressure or complex situations
Experience collaborating with law enforcement and community partners preferred
Proficient in technology, data tracking, and program evaluation systems
Ability to manage multiple priorities and projects with measurable outcomes
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Demonstrated integrity, professionalism, and commitment to Elevate’s mission
Experience with public speaking, presentations, or community outreach preferred
Additional Requirements
Participation in on-call rotation required
Valid driver’s license and ability to travel within the county
Successful completion of reference, background, driver’s license checks and drug screening
This role requires a commitment to
Trauma-informed, person-centered care
The least restrictive level of intervention
Respect, dignity, and confidentiality for all individuals served
The mission and philosophy of Elevate requires this position to perform in both a professional and personable manner. The manner in which the employee relates to fellow employees, clients, and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each client, visitor and fellow employee is a requisite of successful job performance. In addition, strict client confidentiality must be maintained.
We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.
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The Crisis Coordinator is responsible for the supervision of Elevate’s Crisis Service Programs in Sheboygan County. These services include Mobile Crisis, Walk-In Crisis Services, and the Co-responder Program. This position works closely with the Crisis Services Program Manager, the City/County of Sheboygan Police Department and Sheboygan County Health and Human Services. The Crisis Coordinator serves on the leadership team for Crisis Services.
Work Location
Elevate Office 1426 N. 5th Street, Sheboygan, WI
Pay Range: $23-$29/hour
Hours: Full Time 6:00 AM – 2:00 PM with every other weekend (flexibility required)
FSLA: Full-Time, Exempt
Work/Life Balance
Competitive Pay
Comprehensive benefits package (medical, dental, vision, etc.) for positions of 30 hours or more per week.
Holiday, vacation, sick, and personal time
Health Savings Account and Flexible Spending Account Dependent Care.
Simple IRA and Roth with matching contribution up to 3%
EAP
Tuition reimbursement
Essential Functions
Provide day-to-day supervision, coaching, and support to crisis staff, including mobile crisis and co-responder team members
Oversee daily program operations to ensure consistent, high-quality service delivery
Manage staff scheduling, payroll, and time-off approvals to ensure adequate coverage across all shifts
Participate in on-call rotation and provide leadership support during high-risk or complex situations
Support staff in the field as needed, including responding to crisis situations and providing guidance on assessments and interventions
Ensure compliance with WI Chapter 34 standards, agency policies, and county requirements
Support onboarding, training, and ongoing staff development to ensure staff meet credentialing and best practice standards
Conduct quality assurance reviews to ensure timely, accurate documentation and data collection
Monitor program data including response times, service utilization, and outcomes
Assist in evaluating program effectiveness and implementing improvements
Support the development and implementation of policies and procedures for daily operations
Maintain program resources, including ordering supplies and ensuring operational readiness
Facilitate team meetings, case consultations, and staff communication to promote alignment and consistency
Collaborate with law enforcement through briefings, debriefings, ride-alongs, and proactive communication
Build and maintain strong relationships with community partners to improve coordination and service delivery
Support client needs as appropriate, including involvement in complex or high-risk cases
Collaborate with community programs (e.g., Calm Harbor) to ensure continuity of care
Identify opportunities for program growth, system improvement, and community engagement
Complete administrative tasks including documentation oversight, follow-up tracking, and reporting requirements
Secondary Duties and Responsibilities
Cultivate and maintain relationships with community partners and stakeholders
Identify public policy or system-level opportunities to improve crisis response services
Support outreach, training, and public speaking engagements as needed
Other duties as assigned
Qualifications
Bachelor’s Degree in Human Services or a related field required
Master’s Degree in Social Work, Counseling, Psychology, or related field preferred
Minimum of 3–5 years experience in crisis services, mental health, or substance use services required
1–2 years of supervisory or leadership experience requiredExperience in crisis intervention or crisis service delivery strongly preferred
Demonstrated ability to support, coach, and guide staff in a fast-paced environment
Strong decision-making skills in high-pressure or complex situations
Experience collaborating with law enforcement and community partners preferred
Proficient in technology, data tracking, and program evaluation systems
Ability to manage multiple priorities and projects with measurable outcomes
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Demonstrated integrity, professionalism, and commitment to Elevate’s mission
Experience with public speaking, presentations, or community outreach preferred
Additional Requirements
Participation in on-call rotation required
Valid driver’s license and ability to travel within the county
Successful completion of reference, background, driver’s license checks and drug screening
This role requires a commitment to
Trauma-informed, person-centered care
The least restrictive level of intervention
Respect, dignity, and confidentiality for all individuals served
The mission and philosophy of Elevate requires this position to perform in both a professional and personable manner. The manner in which the employee relates to fellow employees, clients, and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each client, visitor and fellow employee is a requisite of successful job performance. In addition, strict client confidentiality must be maintained.
We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.
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