Customer Service Support-Bilingual-Spanish
Panasonic Connect North America, Leawood, KS, United States
Overview
Provide front-line support to Everfast customers via phone and email for internet service-related inquiries. Assist customers with basic account inquiries regarding billing, equipment, modifying their service, and account access. Process customer payments via the Everfast payment portal. Document customer interactions, escal… issues as appropriate, and ensure timely, accurate resolution while delivering an excellent customer experience within established guidelines.
Responsibilities
Essential Job Functions
Provide exemplary customer service to Everfast customers
Assist customers with management of their account
Process customer payments
Demonstrate timely and efficient resolution of customer contacts
Exercise empowerment within guidelines when accommodating customers
Evaluate, research and elevate as appropriate for skill level
Support customer requests for general inquiries and route as appropriate
Make outbound calls as needed to customers with slightly delinquent accounts to provide courteous payment reminders and explain available payment options
Accurately document customer contacts within ticketing systems
Demonstrate efficient and appropriate use of resources
Other job duties as assigned
Requirements
PC literate with the ability to use Microsoft Word, Excel and Power Point
Ability to perform multiple tasks simultaneously
Ability to work in a diverse, team-based environment
Ability to work independently with limited guidance
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to follow established practices and procedures in analyzing situations or data from which answers can be readily obtained
Excellent oral and written skills; ability to respond positively to customer emotions, stress and negative circumstances; ability to overcome objections using skillful persuasion
Bilingual English/Spanish skills desirable
Benefits & Perks
Here’s what you can expect:
Health Benefits– Medical, dental, and vision.
Voluntary Benefits– Life, accident, critical illness, disability, and pet insurance.
Panasonic Retirement Savings & Investment Plan (PRSIP)– 401(k) plan with company matching contributions.
Paid Time-Off Benefits– PTO, holidays, and volunteering (company sponsored events)
Health Management and Wellbeing Programs– EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program. Eligibility for each benefit may vary based on employment status, location, and length of service.
Salary Range
18.00-20.00 REQ-154435
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.
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Provide front-line support to Everfast customers via phone and email for internet service-related inquiries. Assist customers with basic account inquiries regarding billing, equipment, modifying their service, and account access. Process customer payments via the Everfast payment portal. Document customer interactions, escal… issues as appropriate, and ensure timely, accurate resolution while delivering an excellent customer experience within established guidelines.
Responsibilities
Essential Job Functions
Provide exemplary customer service to Everfast customers
Assist customers with management of their account
Process customer payments
Demonstrate timely and efficient resolution of customer contacts
Exercise empowerment within guidelines when accommodating customers
Evaluate, research and elevate as appropriate for skill level
Support customer requests for general inquiries and route as appropriate
Make outbound calls as needed to customers with slightly delinquent accounts to provide courteous payment reminders and explain available payment options
Accurately document customer contacts within ticketing systems
Demonstrate efficient and appropriate use of resources
Other job duties as assigned
Requirements
PC literate with the ability to use Microsoft Word, Excel and Power Point
Ability to perform multiple tasks simultaneously
Ability to work in a diverse, team-based environment
Ability to work independently with limited guidance
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to follow established practices and procedures in analyzing situations or data from which answers can be readily obtained
Excellent oral and written skills; ability to respond positively to customer emotions, stress and negative circumstances; ability to overcome objections using skillful persuasion
Bilingual English/Spanish skills desirable
Benefits & Perks
Here’s what you can expect:
Health Benefits– Medical, dental, and vision.
Voluntary Benefits– Life, accident, critical illness, disability, and pet insurance.
Panasonic Retirement Savings & Investment Plan (PRSIP)– 401(k) plan with company matching contributions.
Paid Time-Off Benefits– PTO, holidays, and volunteering (company sponsored events)
Health Management and Wellbeing Programs– EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program. Eligibility for each benefit may vary based on employment status, location, and length of service.
Salary Range
18.00-20.00 REQ-154435
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.
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