Spa Coordinator
Setai Hotel Group, Miami Beach, FL, United States
Position Overview
We are seeking an experienced
Spa Coordinator
to join our award-winning team at The Setai, Miami Beach. The Spa Coordinator is the first point of contact for our guests and is responsible for creating a warm and welcoming atmosphere. This role ensures seamless daily operations, assists guests with reservations, and supports the Spa team in delivering exceptional service that reflects The Setai’s reputation for elegance and excellence.
Responsibilities
Greet and assist guests with courtesy and professionalism, ensuring a memorable spa experience
Manage reservations, scheduling, and confirmations for spa treatments and services
Answer phone and email inquiries promptly, providing accurate information about spa services, promotions, and policies
Coordinate with therapists and attendants to ensure smooth daily operations and timely guest service
Handle billing, payments, and accurate posting of charges to guest accounts
Maintain cleanliness and organization of the spa reception and guest areas
Monitor and manage inventory of spa products and supplies, assisting with retail sales
Assist with administrative duties, including report preparation and maintaining guest records
Resolve guest concerns with discretion and professionalism, escalating issues to management when needed
Support Spa Management with special projects, promotions, and guest recognition initiatives
Qualifications
Minimum of
2 years of experience
in a luxury resort or spa environment
Exceptional communication and organizational skills
Articulate, polished, and eloquent in both verbal and written presentation
Ability to multitask effectively while maintaining composure under pressure
Proficient in Microsoft Office and spa management/reservation software (prior experience with Book4Time or similar is preferred)
Professional, welcoming, and guest-focused demeanor
Ability to stand for extended periods
Flexible schedule availability, including weekends and holidays
What We Offer
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short Term Disability Insurance
Retirement Plan – 401(k) Program
Generous Paid Time Off Program
Bereavement Pay
Jury Duty Pay
Food & Beverage Discounts
Spa Discounts
Employee Referral Program
Duty Meals
Uniforms & Maintenance of Uniforms
Parking privileges are not offered with this position.
This is a non-management position.
This is a full time position.
#J-18808-Ljbffr
We are seeking an experienced
Spa Coordinator
to join our award-winning team at The Setai, Miami Beach. The Spa Coordinator is the first point of contact for our guests and is responsible for creating a warm and welcoming atmosphere. This role ensures seamless daily operations, assists guests with reservations, and supports the Spa team in delivering exceptional service that reflects The Setai’s reputation for elegance and excellence.
Responsibilities
Greet and assist guests with courtesy and professionalism, ensuring a memorable spa experience
Manage reservations, scheduling, and confirmations for spa treatments and services
Answer phone and email inquiries promptly, providing accurate information about spa services, promotions, and policies
Coordinate with therapists and attendants to ensure smooth daily operations and timely guest service
Handle billing, payments, and accurate posting of charges to guest accounts
Maintain cleanliness and organization of the spa reception and guest areas
Monitor and manage inventory of spa products and supplies, assisting with retail sales
Assist with administrative duties, including report preparation and maintaining guest records
Resolve guest concerns with discretion and professionalism, escalating issues to management when needed
Support Spa Management with special projects, promotions, and guest recognition initiatives
Qualifications
Minimum of
2 years of experience
in a luxury resort or spa environment
Exceptional communication and organizational skills
Articulate, polished, and eloquent in both verbal and written presentation
Ability to multitask effectively while maintaining composure under pressure
Proficient in Microsoft Office and spa management/reservation software (prior experience with Book4Time or similar is preferred)
Professional, welcoming, and guest-focused demeanor
Ability to stand for extended periods
Flexible schedule availability, including weekends and holidays
What We Offer
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short Term Disability Insurance
Retirement Plan – 401(k) Program
Generous Paid Time Off Program
Bereavement Pay
Jury Duty Pay
Food & Beverage Discounts
Spa Discounts
Employee Referral Program
Duty Meals
Uniforms & Maintenance of Uniforms
Parking privileges are not offered with this position.
This is a non-management position.
This is a full time position.
#J-18808-Ljbffr