Sr Adm Support Assistant (Part Time)
Mecklenburg County Government, Charlotte, NC, United States
Part-Time Sr. Adm Support Assistant (Service Point Specialist)
Department:
Community Resources
Hiring Range:
$20.00 - $26.13/hr
Application Deadline:
4/30/2026
Location:
3205 Freedom Drive, Charlotte, NC 28208
Position Summary
This is a customer‑facing position that will greet, receive, and assign customers and the public who have come into the Mecklenburg County Community Resource Center (CRC) to apply for Health and Human Services and supporting programs. Health and Human Services agencies represented in the CRC include the Department of Social Services, Public Health, Child Support, Veterans Affairs and various community service organizations/agencies.
The position is responsible for reviewing information in the state and county computer systems to assess need and case status, provide information and referral services, and utilize the queuing system to route customers to the appropriate portal for the assistance they seek. It may also provide administrative back‑up to other administrative support functions.
Essential Functions
Greets and receives customers in the Center to seek assistance or apply for benefits/services.
Researches various State and County computer systems to determine case status and identify need.
Provides basic answers about services offered and referral information based on customers’ situation.
Inputs customer demographic data into computer systems as necessary to assign customer to appropriate services.
Assigns customers to the appropriate department within the CRC by utilizing the queuing system.
Scans customers’ documents, provides detailed narrative information in computer applications according to standard procedures.
Assists customers with completion of required forms and applications as needed per program policy and procedural requirements.
Monitors customer activity in the lobby and waiting areas to ensure safety and verify all customers have been assessed.
Addresses the needs of customers of diverse languages, ethnic and socio‑economic groups and those with special needs; arranges interpreters or bilingual staff as appropriate.
Assesses need for short‑term child care while the customer is inquiring or applying for services.
Remains informed and knowledgeable of all programs and services offered within CRC including Community Organizations.
Maintains personal and professional competency through trainings.
Performs general administrative duties: printing, copying, meetings, documenting, scanning, and data entry.
Collaborates with staff to ensure efficient and successful customer workflow; keeps current with CRC process changes.
Assists with additional lobby services as needed (Scanning, Kids’ Corner, Computer Room, etc.).
Maintains a professional environment and adheres to county standards of professional appearance.
Minimum Qualifications
Minimum of four years of administrative experience.
High School Diploma or equivalent.
Valid North Carolina or South Carolina Driver’s License (may be required).
County Driving Privileges (may be required).
Preferred Qualifications
Bilingual proficiency in Spanish and English, oral and written.
Knowledge, Skills and Abilities
Proper and professional etiquette and customer greeting skills.
Ability to relate to a diverse customer population.
Knowledge of grammar and formatting for correspondence and documentation; ability to compose concise summaries.
General familiarity with services offered at the CRC and requirements for applications and referrals for multiple departments.
Knowledge of community‑based agencies that may temporarily provide services in the CRC and appropriate communication to customers.
Knowledge of internal and external community resources, CRC operations, policies and procedures.
Ability to use administrative and clerical procedures and systems, manage files and records.
Knowledge of processes for providing customer and employee services.
Strong communication, listening, verbal, and written skills.
Additional Skills
Strong customer service skills, including managing difficult customers.
Coordination and organization.
Judgment and decision making.
Time management, efficient navigation of multiple computer applications and queuing systems.
Effective listening, verbal, and written skills.
Abilities
Adaptability and multitasking in changing work structures.
Builds trust through reliable communication.
Communicates clearly across various media to individuals or groups.
Customer focus: meets customer needs, builds relationships, ensures satisfaction.
Initiating action: takes prompt action to meet objectives and proactively seeks improvements.
Planning and organizing to ensure efficient completion of work.
Stress tolerance and stable performance under pressure.
Computer Skills
Data entry.
Intermediate use of various computer applications.
Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and specialized systems such as ISSI, NC Fast, EBT Edge, Crossroads, Microsoft queuing system, ACTS, OnBase.
Work Environment
Office setting with moderate noise.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform each essential function. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all‑inclusive list of job‑related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
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Department:
Community Resources
Hiring Range:
$20.00 - $26.13/hr
Application Deadline:
4/30/2026
Location:
3205 Freedom Drive, Charlotte, NC 28208
Position Summary
This is a customer‑facing position that will greet, receive, and assign customers and the public who have come into the Mecklenburg County Community Resource Center (CRC) to apply for Health and Human Services and supporting programs. Health and Human Services agencies represented in the CRC include the Department of Social Services, Public Health, Child Support, Veterans Affairs and various community service organizations/agencies.
The position is responsible for reviewing information in the state and county computer systems to assess need and case status, provide information and referral services, and utilize the queuing system to route customers to the appropriate portal for the assistance they seek. It may also provide administrative back‑up to other administrative support functions.
Essential Functions
Greets and receives customers in the Center to seek assistance or apply for benefits/services.
Researches various State and County computer systems to determine case status and identify need.
Provides basic answers about services offered and referral information based on customers’ situation.
Inputs customer demographic data into computer systems as necessary to assign customer to appropriate services.
Assigns customers to the appropriate department within the CRC by utilizing the queuing system.
Scans customers’ documents, provides detailed narrative information in computer applications according to standard procedures.
Assists customers with completion of required forms and applications as needed per program policy and procedural requirements.
Monitors customer activity in the lobby and waiting areas to ensure safety and verify all customers have been assessed.
Addresses the needs of customers of diverse languages, ethnic and socio‑economic groups and those with special needs; arranges interpreters or bilingual staff as appropriate.
Assesses need for short‑term child care while the customer is inquiring or applying for services.
Remains informed and knowledgeable of all programs and services offered within CRC including Community Organizations.
Maintains personal and professional competency through trainings.
Performs general administrative duties: printing, copying, meetings, documenting, scanning, and data entry.
Collaborates with staff to ensure efficient and successful customer workflow; keeps current with CRC process changes.
Assists with additional lobby services as needed (Scanning, Kids’ Corner, Computer Room, etc.).
Maintains a professional environment and adheres to county standards of professional appearance.
Minimum Qualifications
Minimum of four years of administrative experience.
High School Diploma or equivalent.
Valid North Carolina or South Carolina Driver’s License (may be required).
County Driving Privileges (may be required).
Preferred Qualifications
Bilingual proficiency in Spanish and English, oral and written.
Knowledge, Skills and Abilities
Proper and professional etiquette and customer greeting skills.
Ability to relate to a diverse customer population.
Knowledge of grammar and formatting for correspondence and documentation; ability to compose concise summaries.
General familiarity with services offered at the CRC and requirements for applications and referrals for multiple departments.
Knowledge of community‑based agencies that may temporarily provide services in the CRC and appropriate communication to customers.
Knowledge of internal and external community resources, CRC operations, policies and procedures.
Ability to use administrative and clerical procedures and systems, manage files and records.
Knowledge of processes for providing customer and employee services.
Strong communication, listening, verbal, and written skills.
Additional Skills
Strong customer service skills, including managing difficult customers.
Coordination and organization.
Judgment and decision making.
Time management, efficient navigation of multiple computer applications and queuing systems.
Effective listening, verbal, and written skills.
Abilities
Adaptability and multitasking in changing work structures.
Builds trust through reliable communication.
Communicates clearly across various media to individuals or groups.
Customer focus: meets customer needs, builds relationships, ensures satisfaction.
Initiating action: takes prompt action to meet objectives and proactively seeks improvements.
Planning and organizing to ensure efficient completion of work.
Stress tolerance and stable performance under pressure.
Computer Skills
Data entry.
Intermediate use of various computer applications.
Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and specialized systems such as ISSI, NC Fast, EBT Edge, Crossroads, Microsoft queuing system, ACTS, OnBase.
Work Environment
Office setting with moderate noise.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform each essential function. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all‑inclusive list of job‑related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
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