Ticket Services Coordinator
The Wallis, Beverly Hills, CA, United States
About the Job
Ticket Services Coordinator – full‑time role reporting to the General Manager at The Wallis Annenberg Center for the Performing Arts. Responsible for creating a positive customer service experience, assisting with box office administration, and working nights, weekends, and holidays.
Responsibilities
Function as the front‑ and back‑line coordinator by assisting Ticket Services Associates with resolving and troubleshooting issues, collaborating with the Assistant Ticketing Services Manager and Ticket Operations Specialist.
Coordinate daily and pre‑performance sales station setup, including will‑call, day‑of‑show, and daily ticket batch printing.
Post, maintain, add, or release ticket inventory and/or seat holds for third‑party vendors and The Wallis staff as needed.
Interact with General and Assistant Ticket Service Managers to promote consistency in data reporting, ensure production of group sales initiatives, and act as a primary point of contact.
Assist patrons—multi‑buys, single ticket buyers, and groups—with purchasing tickets and multi‑buy packages.
Work closely with Ticket Services Associates and Ticket Operations Specialist to execute accurate ticketing system management, ensuring customer data integrity.
Coordinate marketing mailing campaigns when needed.
Maintain supplies and orders as necessary.
Conduct research on customer service issues, participate in initiatives, and perform other duties as assigned.
Answer screens and direct calls on a multi‑line phone system; assist calls and forward to appropriate staff and voicemail.
Perform general clerical duties, including filing, photocopying, faxing, emailing, mailing, and performing other tasks such as phone outreach, updating patron records, and data entry.
Ensure a high‑quality experience for all patrons by providing attentive service and communicating special events and services.
Other/Administrative Duties
Work with marketing and event staff to improve performance, programs, and events.
Assist implementation of patron survey and marketing initiatives.
Facilitate ticket services staff in front‑line responsibilities, including taping, seating, wait‑list calls, and distributing messages.
Serve in rotation with Ticket Services Manager, Ticket Operations Specialist, and General Manager, providing direction and resolving issues.
Assist the General Manager with show settlements, check requests, and daily administrative needs.
Skills & Experience Needed
Minimum 2 years experience in a box office, customer service, or ticketing environment with knowledge of computerized ticketing software.
Superior interpersonal skills and ability to communicate effectively with coworkers, guests, and clients in a fast‑paced environment.
Ability to work calmly under tight deadlines and respond gracefully to high‑pressure situations while demonstrating initiative and planning ahead.
Comfortable working in a collaborative environment.
Strong written and verbal communication skills.
Excellent computer skills, including Microsoft Office (especially Excel) and proficiency with Google Docs, Forms, and Apps.
Post‑secondary education (diploma or certificate) or coursework related to theater arts preferred.
Compensation & Benefits
Full‑time, non‑exempt; $20.00 to $21.50 per hour. Includes 100% paid medical benefits (including dental, vision, and life insurance), paid vacation, personal and sick days, 401(k), paid parking, and occasional complimentary tickets for performances and events.
Equal Opportunity Employer
The Wallis Annenberg Center for the Performing Arts is an Equal Opportunity Employer committed to diversity and encourages applicants of any age, national origin, race, ethnicity, religion, sexual orientation, political affiliation, or gender.
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Ticket Services Coordinator – full‑time role reporting to the General Manager at The Wallis Annenberg Center for the Performing Arts. Responsible for creating a positive customer service experience, assisting with box office administration, and working nights, weekends, and holidays.
Responsibilities
Function as the front‑ and back‑line coordinator by assisting Ticket Services Associates with resolving and troubleshooting issues, collaborating with the Assistant Ticketing Services Manager and Ticket Operations Specialist.
Coordinate daily and pre‑performance sales station setup, including will‑call, day‑of‑show, and daily ticket batch printing.
Post, maintain, add, or release ticket inventory and/or seat holds for third‑party vendors and The Wallis staff as needed.
Interact with General and Assistant Ticket Service Managers to promote consistency in data reporting, ensure production of group sales initiatives, and act as a primary point of contact.
Assist patrons—multi‑buys, single ticket buyers, and groups—with purchasing tickets and multi‑buy packages.
Work closely with Ticket Services Associates and Ticket Operations Specialist to execute accurate ticketing system management, ensuring customer data integrity.
Coordinate marketing mailing campaigns when needed.
Maintain supplies and orders as necessary.
Conduct research on customer service issues, participate in initiatives, and perform other duties as assigned.
Answer screens and direct calls on a multi‑line phone system; assist calls and forward to appropriate staff and voicemail.
Perform general clerical duties, including filing, photocopying, faxing, emailing, mailing, and performing other tasks such as phone outreach, updating patron records, and data entry.
Ensure a high‑quality experience for all patrons by providing attentive service and communicating special events and services.
Other/Administrative Duties
Work with marketing and event staff to improve performance, programs, and events.
Assist implementation of patron survey and marketing initiatives.
Facilitate ticket services staff in front‑line responsibilities, including taping, seating, wait‑list calls, and distributing messages.
Serve in rotation with Ticket Services Manager, Ticket Operations Specialist, and General Manager, providing direction and resolving issues.
Assist the General Manager with show settlements, check requests, and daily administrative needs.
Skills & Experience Needed
Minimum 2 years experience in a box office, customer service, or ticketing environment with knowledge of computerized ticketing software.
Superior interpersonal skills and ability to communicate effectively with coworkers, guests, and clients in a fast‑paced environment.
Ability to work calmly under tight deadlines and respond gracefully to high‑pressure situations while demonstrating initiative and planning ahead.
Comfortable working in a collaborative environment.
Strong written and verbal communication skills.
Excellent computer skills, including Microsoft Office (especially Excel) and proficiency with Google Docs, Forms, and Apps.
Post‑secondary education (diploma or certificate) or coursework related to theater arts preferred.
Compensation & Benefits
Full‑time, non‑exempt; $20.00 to $21.50 per hour. Includes 100% paid medical benefits (including dental, vision, and life insurance), paid vacation, personal and sick days, 401(k), paid parking, and occasional complimentary tickets for performances and events.
Equal Opportunity Employer
The Wallis Annenberg Center for the Performing Arts is an Equal Opportunity Employer committed to diversity and encourages applicants of any age, national origin, race, ethnicity, religion, sexual orientation, political affiliation, or gender.
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