CUSTOMER SERVICE CLERK (RFT/CUSTOMER SERVICE/REFUNDS)
Navy Exchange Service Command, Pearl City, HI, United States
Job Description - CUSTOMER SERVICE CLERK (RFT/CUSTOMER SERVICE/REFUNDS) (260001AM)
Job Number:
260001AM
Primary Location
United States-Hawaii-Pearl Harbor
Organization
Pearl Harbor Pay Range: Starting Min: $17.50 + based on experience
Job Summary
Performs a variety of duties in connection with NEX internal and external customer services operations. Works as part of a sales team to provide service which anticipates and exceeds customer expectations.
Responsibilities
Greets and provides specialized services to customers.
Performs transactions quickly, efficiently, and professionally.
Provides layaway services and explains layaway policies and requirements.
Provides refunds, merchandise exchanges, and price adjustments in accordance with NEX policy.
Takes and places customer special orders as required, computes costs, takes required deposits, places orders promptly, and follows up regularly with applicable Buyer Vendor. Advises customers of delivery and updates order status.
Monitors status of rain checks issued to customers, tracks orders and delivery, advises customers of receipt of merchandise, and arranges for pickup or delivery.
Adjusts selling price and computes necessary accounting documentation.
Assists customers in opening NEXCARD accounts, provides applications and basic program information, and answers questions regarding account balances, credit limits, etc. Accepts NEXCARD payments.
Becomes knowledgeable in NEX store policies—including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, and rain checks—and is empowered to resolve customer problems and complaints tactfully and intelligently.
Interacts with customers and coworkers in a friendly and professional manner, adheres to NEX dress codes and uniform standards, and assists sales team members to the maximum extent possible.
Communicates information to customers knowledgeably and legibly, follows up on commitments, and handles all details necessary to complete the sales encounter. Thanks customers for their patronage.
Reviews stock assortments and communicates regularly with the supervisor and store manager regarding additions, deletions, customer preferences, needs, and problems. Participates in department meetings and actively seeks ideas for improvements in customer service, performance, and sales goals.
Performs cash register transactions—cash, charge, check, layaway, gift certificates—in an accurate and procedurally correct manner.
Shops the competition to become familiar with commercial sector retail store sales events, policies, and best practices.
Advises customers of upcoming sales events and services available throughout the NEX, such as gift wrapping, engraving, delivery, gift certificates.
Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons to deter theft.
Completes paperwork associated with merchandise inventory movement, price adjustments, customer returns, and cash register operation accurately and completely.
Assists in training new associates in store programs and policies as assigned.
Performs other related duties as assigned.
Qualifications
General experience: At least 1 year of responsible experience in a clerical office or retail sales store environment.
Study completed in a college, university, or junior college above the high school level may be substituted on the basis of one-half an academic year of study for 6 months of experience.
#J-18808-Ljbffr
Job Number:
260001AM
Primary Location
United States-Hawaii-Pearl Harbor
Organization
Pearl Harbor Pay Range: Starting Min: $17.50 + based on experience
Job Summary
Performs a variety of duties in connection with NEX internal and external customer services operations. Works as part of a sales team to provide service which anticipates and exceeds customer expectations.
Responsibilities
Greets and provides specialized services to customers.
Performs transactions quickly, efficiently, and professionally.
Provides layaway services and explains layaway policies and requirements.
Provides refunds, merchandise exchanges, and price adjustments in accordance with NEX policy.
Takes and places customer special orders as required, computes costs, takes required deposits, places orders promptly, and follows up regularly with applicable Buyer Vendor. Advises customers of delivery and updates order status.
Monitors status of rain checks issued to customers, tracks orders and delivery, advises customers of receipt of merchandise, and arranges for pickup or delivery.
Adjusts selling price and computes necessary accounting documentation.
Assists customers in opening NEXCARD accounts, provides applications and basic program information, and answers questions regarding account balances, credit limits, etc. Accepts NEXCARD payments.
Becomes knowledgeable in NEX store policies—including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, and rain checks—and is empowered to resolve customer problems and complaints tactfully and intelligently.
Interacts with customers and coworkers in a friendly and professional manner, adheres to NEX dress codes and uniform standards, and assists sales team members to the maximum extent possible.
Communicates information to customers knowledgeably and legibly, follows up on commitments, and handles all details necessary to complete the sales encounter. Thanks customers for their patronage.
Reviews stock assortments and communicates regularly with the supervisor and store manager regarding additions, deletions, customer preferences, needs, and problems. Participates in department meetings and actively seeks ideas for improvements in customer service, performance, and sales goals.
Performs cash register transactions—cash, charge, check, layaway, gift certificates—in an accurate and procedurally correct manner.
Shops the competition to become familiar with commercial sector retail store sales events, policies, and best practices.
Advises customers of upcoming sales events and services available throughout the NEX, such as gift wrapping, engraving, delivery, gift certificates.
Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons to deter theft.
Completes paperwork associated with merchandise inventory movement, price adjustments, customer returns, and cash register operation accurately and completely.
Assists in training new associates in store programs and policies as assigned.
Performs other related duties as assigned.
Qualifications
General experience: At least 1 year of responsible experience in a clerical office or retail sales store environment.
Study completed in a college, university, or junior college above the high school level may be substituted on the basis of one-half an academic year of study for 6 months of experience.
#J-18808-Ljbffr