Field Services Technician- Level 2
Zones IT Solutions, Baltimore, MD, United States
Position Overview
As a Field Service Technician, you will provide on-site customer-facing hardware, software, and cabling technical support, installation, configuration, and problem resolution in the following industry environments:
Retail Point-of-Sales (POS) systems in general merchandise, grocery and big box stores
Hospitality full-service and fast-food restaurants to include POS, Kitchen Display, Order and Menu Board equipment
PC
etwork/infrastructure environments to include CAT5/6 and Fiber Optics cabling
End User Compute Desktop Support
You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a daily basis you will travel to customer locations, so a flexible work schedule including some evenings and weekends is required.
Responsibilities
Install, configure and support new hardware and software infrastructure.
Ensure that hardware and software systems are maintained.
Provide technical support to users with very different levels of IT knowledge and competence.
Create work instructions and installation documentation.
Act as the liaison between the Zones team and the customer.
Travel to customer locations and possess a flexible work schedule; this will require overnight stays.
Will be responsible for own vehicle with mileage reimbursement.
Provide own cell phone (monthly company reimbursement).
Other duties as assigned.
Qualifications
High School diploma or equivalent. Associate's degree in IT preferred.
A minimum of 5 years' experience (7+ years preferred) performing on-site services on Retail POS and Hospitality systems, PC and network systems, related peripherals, cabling, and common software programs and operating systems.
CAT5/6 cabling, splicing, and testing experience.
Access Point experience.
Fiber Optic Cabling, splicing, and testing experience.
Punch down and patching experience.
Monitor and camera maintenance.
Digital Signage experience desired.
Apple iOS knowledge.
Server and Network rack and stack and connectivity.
Familiarity with standard Windows O/S and Office suites.
Ability to perform final configuration tasks on customer premises.
VOIP experience.
Excellent customer service and communication skills.
Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties.
Certifications
A+ certification
Must Have
Valid driver's license.
Valid Vehicle Insurance.
Reliable Transportation.
Ability to lift 50 pounds.
Lift experience up to 19 feet (Certification is a bonus to have).
Ability to travel up to 75% (including a weekend departure, traveling during off-hours, and frequent overnight stays).
Qualified candidates can expect an hourly pay range of $38.00 - $40.00.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Zones participates in E-Verify.
E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.
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As a Field Service Technician, you will provide on-site customer-facing hardware, software, and cabling technical support, installation, configuration, and problem resolution in the following industry environments:
Retail Point-of-Sales (POS) systems in general merchandise, grocery and big box stores
Hospitality full-service and fast-food restaurants to include POS, Kitchen Display, Order and Menu Board equipment
PC
etwork/infrastructure environments to include CAT5/6 and Fiber Optics cabling
End User Compute Desktop Support
You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a daily basis you will travel to customer locations, so a flexible work schedule including some evenings and weekends is required.
Responsibilities
Install, configure and support new hardware and software infrastructure.
Ensure that hardware and software systems are maintained.
Provide technical support to users with very different levels of IT knowledge and competence.
Create work instructions and installation documentation.
Act as the liaison between the Zones team and the customer.
Travel to customer locations and possess a flexible work schedule; this will require overnight stays.
Will be responsible for own vehicle with mileage reimbursement.
Provide own cell phone (monthly company reimbursement).
Other duties as assigned.
Qualifications
High School diploma or equivalent. Associate's degree in IT preferred.
A minimum of 5 years' experience (7+ years preferred) performing on-site services on Retail POS and Hospitality systems, PC and network systems, related peripherals, cabling, and common software programs and operating systems.
CAT5/6 cabling, splicing, and testing experience.
Access Point experience.
Fiber Optic Cabling, splicing, and testing experience.
Punch down and patching experience.
Monitor and camera maintenance.
Digital Signage experience desired.
Apple iOS knowledge.
Server and Network rack and stack and connectivity.
Familiarity with standard Windows O/S and Office suites.
Ability to perform final configuration tasks on customer premises.
VOIP experience.
Excellent customer service and communication skills.
Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties.
Certifications
A+ certification
Must Have
Valid driver's license.
Valid Vehicle Insurance.
Reliable Transportation.
Ability to lift 50 pounds.
Lift experience up to 19 feet (Certification is a bonus to have).
Ability to travel up to 75% (including a weekend departure, traveling during off-hours, and frequent overnight stays).
Qualified candidates can expect an hourly pay range of $38.00 - $40.00.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Zones participates in E-Verify.
E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.
#J-18808-Ljbffr