Product Quality Analyst
ManpowerGroup Global, Inc., Los Angeles, CA, United States
Our client, a leader in the healthcare industry, is seeking a Product Quality Analyst to join their team. As a Product Quality Analyst, you will be part of the Quality Assurance Department supporting the Customer Support and Product Improvement teams. The ideal candidate will have strong analytical skills, excellent communication abilities, and a proactive attitude, which will align successfully in the organization.
Job Title
Product Quality Analyst
Location
Los Angeles, CA
Pay Range
$37/hr
Job Responsibilities
Analyze and resolve customer technical and clinical questions regarding healthcare products.
Correspond with customers to communicate inquiry results and product analysis findings.
Collaborate with engineering teams to escalate unusual product performance issues.
Participate in product improvement initiatives, field failure analysis, and regulatory compliance activities.
Document product complaints, investigate issues, and prepare customer correspondence addressing complaints.
Qualifications
High school diploma required; degree preferred.
Five to seven years of customer support experience is preferred.
Strong PC and data entry skills are essential.
Excellent interpersonal, verbal, and written communication skills.
Knowledge of medical terminology is required; medical device experience is a plus.
Benefits
Opportunity to work in a dynamic healthcare environment.
Engage in meaningful work that impacts patient care and product quality.
Collaborate with a diverse and dedicated team of professionals.
Potential for career growth and development within the organization.
Work on-site in Los Angeles, CA, with a standard 8-hour workday.
Insurance and Other Benefits
Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account
Health Flexible Spending Account
Dependent Care Flexible Spending Account
Supplemental Life Insurance
Short Term and Long Term Disability Insurance
Business Travel Insurance
401(k), Plus Match
Weekly Pay
We look forward to speaking with you!
#J-18808-Ljbffr
Job Title
Product Quality Analyst
Location
Los Angeles, CA
Pay Range
$37/hr
Job Responsibilities
Analyze and resolve customer technical and clinical questions regarding healthcare products.
Correspond with customers to communicate inquiry results and product analysis findings.
Collaborate with engineering teams to escalate unusual product performance issues.
Participate in product improvement initiatives, field failure analysis, and regulatory compliance activities.
Document product complaints, investigate issues, and prepare customer correspondence addressing complaints.
Qualifications
High school diploma required; degree preferred.
Five to seven years of customer support experience is preferred.
Strong PC and data entry skills are essential.
Excellent interpersonal, verbal, and written communication skills.
Knowledge of medical terminology is required; medical device experience is a plus.
Benefits
Opportunity to work in a dynamic healthcare environment.
Engage in meaningful work that impacts patient care and product quality.
Collaborate with a diverse and dedicated team of professionals.
Potential for career growth and development within the organization.
Work on-site in Los Angeles, CA, with a standard 8-hour workday.
Insurance and Other Benefits
Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account
Health Flexible Spending Account
Dependent Care Flexible Spending Account
Supplemental Life Insurance
Short Term and Long Term Disability Insurance
Business Travel Insurance
401(k), Plus Match
Weekly Pay
We look forward to speaking with you!
#J-18808-Ljbffr