Product Complaint Analyst/Medical/clinical
Kyyba, Los Angeles, CA, United States
Job Description
Job Description
Product Complaint Analyst/medical/clinical
45644 32-34.00 an hour + 5 PTO days 6 months+
Product Quality Analyst
· Analyzes and resolves product customers technical and clinical questions regarding client products.
· Corresponds with customers regarding the results of inquiries and analysis of products.
· Uses discretion in escalating unusual product performance issues, collaborates with engineering, resolves customer complaints.
· Participates in product improvement teams, field failure analysis and other analytical teams responsible for the improvement of products and regulatory issues.
This position requires a very high degree of technical competence and communicative ability in order to receive, evaluate, investigate and respond to customers' questions and complaints.
Interfaces with all levels of health care professionals ( doctors, nurses, biomedical technicians and purchasing agents, materials managers and risk managers) to document, investigate, and correct field-related problems.
Communicates customer concerns and complaints to individuals who manage databases and analyze data to identify trends, needs for product and service enhancements and communicate the findings with relevant individuals such as R & D engineers, business unit managers, and other personnel to communicate the findings.
· Performs product complaint documentation, investigation, customer response, and consulting activities on products and authors correspondence to customers addressing complaint investigations.
· Serves as a liaison between other business units for quality and technical concerns as needed.
· Must have knowledge of Medical Terminology.
· Five - seven years of customer support experience preferred.
· Strong PC/Data Entry Skills required. A high degree of interpersonal relations skills.
· Strong verbal and written communication skills.
Med device exp not required but a plus.
PROBLEM SOLVING: Must be able to work under pressure and stress common to office environments. Must be able to maintain a high degree of accuracy and analytical thinking. Must be able to deal effectively with problems and customers on the telephone. HS diploma required. Degree preferred. Potential to convert and/or extend for right candidate but no guarantee. Company Description
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b
Company Description
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.\r\n\r\nAt Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.\r\n\r\nKyyba is an Equal Opportunity Employer.\r\n\r\nKyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b
Job Description
Product Complaint Analyst/medical/clinical
45644 32-34.00 an hour + 5 PTO days 6 months+
Product Quality Analyst
· Analyzes and resolves product customers technical and clinical questions regarding client products.
· Corresponds with customers regarding the results of inquiries and analysis of products.
· Uses discretion in escalating unusual product performance issues, collaborates with engineering, resolves customer complaints.
· Participates in product improvement teams, field failure analysis and other analytical teams responsible for the improvement of products and regulatory issues.
This position requires a very high degree of technical competence and communicative ability in order to receive, evaluate, investigate and respond to customers' questions and complaints.
Interfaces with all levels of health care professionals ( doctors, nurses, biomedical technicians and purchasing agents, materials managers and risk managers) to document, investigate, and correct field-related problems.
Communicates customer concerns and complaints to individuals who manage databases and analyze data to identify trends, needs for product and service enhancements and communicate the findings with relevant individuals such as R & D engineers, business unit managers, and other personnel to communicate the findings.
· Performs product complaint documentation, investigation, customer response, and consulting activities on products and authors correspondence to customers addressing complaint investigations.
· Serves as a liaison between other business units for quality and technical concerns as needed.
· Must have knowledge of Medical Terminology.
· Five - seven years of customer support experience preferred.
· Strong PC/Data Entry Skills required. A high degree of interpersonal relations skills.
· Strong verbal and written communication skills.
Med device exp not required but a plus.
PROBLEM SOLVING: Must be able to work under pressure and stress common to office environments. Must be able to maintain a high degree of accuracy and analytical thinking. Must be able to deal effectively with problems and customers on the telephone. HS diploma required. Degree preferred. Potential to convert and/or extend for right candidate but no guarantee. Company Description
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b
Company Description
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.\r\n\r\nAt Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.\r\n\r\nKyyba is an Equal Opportunity Employer.\r\n\r\nKyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b