Customer Service Representative East Providence RI
Signode, East Providence, RI, United States
Job Description
Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.
Salary
The hourly wage for this position ranges from $21.80 - $24.50 and varies based on specific responsibilities and geographic location. Starting hourly rate within this range will be determined based on the candidate's experience, qualifications, and/or skillset.
Summary
The Customer Service Representative is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.
Essential Functions
Providing introductory information to new customers
Ensuring that customers are satisfied with products or services
Following up with clients or customers to check that they’re still satisfied with any purchases
Letting customers or clients know about additional products or services
Determining the quickest, most effective ways to answer a client’s or customer’s questions
Escalating queries and concerns
Troubleshooting common issues with a product or service
Inputting of orders and discuss with production team required due dates
Follow up on changes to delivery date and communicate to production
Follow up with customers for whom payments are past due.
Keep an updated list of both AP and OTS.
Qualifications
Education
High School Diploma or GED required; Associates degree in Business or related field preferred.
Experience
2+ years of previous customer service experience, preferably in manufacturing and/or installation/maintenance/repair environment.
Ticketing system experience, a plus.
ERP experience, a plus, including quoting, order entry, and returns.
Proficiency in Microsoft Word and Excel
Functional Success Drivers
Customer Focus
Detail Orientated
Interpersonal Savvy
Energy
Communication
Listening
Additional Information
All your information will be kept confidential according to EEO guidelines.
Reasonable Accommodation Statement
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities.
Signode is committed to providing equal opportunities to all qualified applicants, including providing reasonable accommodations during our recruiting process. If you need any assistance or accommodation in applying for this position, please contact us at HRRecruiting@Signode.com.
Signode participates in E-Verify and will provide the Department of Homeland Security your Form I-9 information to confirm your authorization to work in the United States.
Signode Industrial Group, LLC is an Equal Opportunity / Aff…
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
#J-18808-Ljbffr
Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.
Salary
The hourly wage for this position ranges from $21.80 - $24.50 and varies based on specific responsibilities and geographic location. Starting hourly rate within this range will be determined based on the candidate's experience, qualifications, and/or skillset.
Summary
The Customer Service Representative is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.
Essential Functions
Providing introductory information to new customers
Ensuring that customers are satisfied with products or services
Following up with clients or customers to check that they’re still satisfied with any purchases
Letting customers or clients know about additional products or services
Determining the quickest, most effective ways to answer a client’s or customer’s questions
Escalating queries and concerns
Troubleshooting common issues with a product or service
Inputting of orders and discuss with production team required due dates
Follow up on changes to delivery date and communicate to production
Follow up with customers for whom payments are past due.
Keep an updated list of both AP and OTS.
Qualifications
Education
High School Diploma or GED required; Associates degree in Business or related field preferred.
Experience
2+ years of previous customer service experience, preferably in manufacturing and/or installation/maintenance/repair environment.
Ticketing system experience, a plus.
ERP experience, a plus, including quoting, order entry, and returns.
Proficiency in Microsoft Word and Excel
Functional Success Drivers
Customer Focus
Detail Orientated
Interpersonal Savvy
Energy
Communication
Listening
Additional Information
All your information will be kept confidential according to EEO guidelines.
Reasonable Accommodation Statement
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities.
Signode is committed to providing equal opportunities to all qualified applicants, including providing reasonable accommodations during our recruiting process. If you need any assistance or accommodation in applying for this position, please contact us at HRRecruiting@Signode.com.
Signode participates in E-Verify and will provide the Department of Homeland Security your Form I-9 information to confirm your authorization to work in the United States.
Signode Industrial Group, LLC is an Equal Opportunity / Aff…
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
#J-18808-Ljbffr