Clinic Receptionist
Indiana Wesleyan University, Marion, IN, United States
Clinic Receptionist
Job no:
495004
Work type:
Hourly (Full Time)
Location:
The Wellness Center
Categories:
Office/Clerical
Job Title:
Clinic Receptionist
Reporting Relationship:
Health & Wellness Center Manager
Department:
The Wellness Center-IWU Marion
Campus Location:
The Wellness Center, Marion, IN
Summary of Position:
The Clinic Receptionist plays a key role in providing excellent customer service to patients and visitors. They greet individuals upon arrival, verify personal and insurance information, collect necessary documentation and payments, and answer basic questions about services. Receptionists also help coordinate communication between patients and the healthcare team. They maintain accurate records and follow established office protocols to ensure a smooth and welcoming experience for everyone.
Duties and Responsibilities
Greet patients and guests when they arrive
Request insurance and photo ID
Check patients in and out; verify demographic and insurance information is correct
Scan new cards and update insurance information as necessary
Verify annual consent forms have been signed
Collect copays and outstanding balances
Print statements and receipts for payments
Answer basic billing questions or refer them to the billing office
Notify therapist when patient is ready to be seen
Answer patient phone calls, schedule or reschedule appointments, transfer calls as necessary
Call back patients who have left a voice message or transfer to appropriate party
Oversee daily schedule and try to fill open slots with patients on a recall/waitlist
Set up patient payment plans and process credit card payments on 5th and 15th each month
Balance cash drawer daily and reconcile with system deposit report; ensure cash drawer is locked in office safe or drawer away from the front desk after hours
Manage all vendor deliveries; open and/or deliver to appropriate personnel
Clean reception area and front office
Other duties as assigned by management
Qualifications:
According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.
Education
High School diploma or GED required
Experience
At least one (1) year of experience in a medical practice or facility preferred
Required Skills
Comfortable asking for money and addressing patients with compassion
Problem solving skills; resourcefulness
Experience with electronic medical records/billing system
Excellent organizational, communication and time management skills
Ability to take initiative and problem solve with minimal direction
Calm under pressure
IWU Kingdom Diversity Statement
IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.
Limitations and Disclaimer
As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Advertised:
23 Apr 2026 US Eastern Daylight Time
Applications close:
24 May 2026 US Eastern Daylight Time
#J-18808-Ljbffr
Job no:
495004
Work type:
Hourly (Full Time)
Location:
The Wellness Center
Categories:
Office/Clerical
Job Title:
Clinic Receptionist
Reporting Relationship:
Health & Wellness Center Manager
Department:
The Wellness Center-IWU Marion
Campus Location:
The Wellness Center, Marion, IN
Summary of Position:
The Clinic Receptionist plays a key role in providing excellent customer service to patients and visitors. They greet individuals upon arrival, verify personal and insurance information, collect necessary documentation and payments, and answer basic questions about services. Receptionists also help coordinate communication between patients and the healthcare team. They maintain accurate records and follow established office protocols to ensure a smooth and welcoming experience for everyone.
Duties and Responsibilities
Greet patients and guests when they arrive
Request insurance and photo ID
Check patients in and out; verify demographic and insurance information is correct
Scan new cards and update insurance information as necessary
Verify annual consent forms have been signed
Collect copays and outstanding balances
Print statements and receipts for payments
Answer basic billing questions or refer them to the billing office
Notify therapist when patient is ready to be seen
Answer patient phone calls, schedule or reschedule appointments, transfer calls as necessary
Call back patients who have left a voice message or transfer to appropriate party
Oversee daily schedule and try to fill open slots with patients on a recall/waitlist
Set up patient payment plans and process credit card payments on 5th and 15th each month
Balance cash drawer daily and reconcile with system deposit report; ensure cash drawer is locked in office safe or drawer away from the front desk after hours
Manage all vendor deliveries; open and/or deliver to appropriate personnel
Clean reception area and front office
Other duties as assigned by management
Qualifications:
According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.
Education
High School diploma or GED required
Experience
At least one (1) year of experience in a medical practice or facility preferred
Required Skills
Comfortable asking for money and addressing patients with compassion
Problem solving skills; resourcefulness
Experience with electronic medical records/billing system
Excellent organizational, communication and time management skills
Ability to take initiative and problem solve with minimal direction
Calm under pressure
IWU Kingdom Diversity Statement
IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.
Limitations and Disclaimer
As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Advertised:
23 Apr 2026 US Eastern Daylight Time
Applications close:
24 May 2026 US Eastern Daylight Time
#J-18808-Ljbffr