Duty Manager - Holiday Inn Express Bengaluru Whitefield
InterContinental Hotels Group, Indiana, PA, United States
Hotel:
EX - Bengaluru Whitefield ITPL (BLREP), Plot No. 4, EPIP Zone, Beside Harman Building, Next to ITPL Back Gate, 560066
Ensure all departments (Front Office, Housekeeping, Engineering, F&B) are functioning efficiently
Monitor occupancy, arrivals, departures, and VIP movements
2. Guest Experience
Handle guest complaints, escalations, and special requests professionally
Ensure high levels of guest satisfaction and service delivery
Personally attend VIP guests and ensure personalized service
3. Team Supervision
Lead, guide, and support front office and operational staff
Conduct shift briefings and allocate duties
Ensure team adherence to grooming and service standards
4. Brand Standards & Compliance
Ensure adherence to IHG / Holiday Inn Express SOPs and brand standards
Maintain cleanliness, safety, and security standards across the property
Ensure compliance with audit and legal requirements
Monitor daily revenue, room status, and operational costs
Handle cash control, billing issues, and approvals
Prepare reports such as shift reports, incident reports, and occupancy updates
Act as the point of contact during emergencies (fire, medical, security issues)
Ensure proper implementation of safety procedures and crisis management
Strong leadership and decision‑making skills
Excellent communication and problem‑solving abilities
Guest‑focused mindset
Ability to work under pressure and handle escalations
Good knowledge of hotel PMS and operations
Qualifications:
Graduate / Diploma in Hotel Management
3–6 years of experience in hotel operations (Front Office preferred)
Prior supervisory experience is an advantage
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EX - Bengaluru Whitefield ITPL (BLREP), Plot No. 4, EPIP Zone, Beside Harman Building, Next to ITPL Back Gate, 560066
Ensure all departments (Front Office, Housekeeping, Engineering, F&B) are functioning efficiently
Monitor occupancy, arrivals, departures, and VIP movements
2. Guest Experience
Handle guest complaints, escalations, and special requests professionally
Ensure high levels of guest satisfaction and service delivery
Personally attend VIP guests and ensure personalized service
3. Team Supervision
Lead, guide, and support front office and operational staff
Conduct shift briefings and allocate duties
Ensure team adherence to grooming and service standards
4. Brand Standards & Compliance
Ensure adherence to IHG / Holiday Inn Express SOPs and brand standards
Maintain cleanliness, safety, and security standards across the property
Ensure compliance with audit and legal requirements
Monitor daily revenue, room status, and operational costs
Handle cash control, billing issues, and approvals
Prepare reports such as shift reports, incident reports, and occupancy updates
Act as the point of contact during emergencies (fire, medical, security issues)
Ensure proper implementation of safety procedures and crisis management
Strong leadership and decision‑making skills
Excellent communication and problem‑solving abilities
Guest‑focused mindset
Ability to work under pressure and handle escalations
Good knowledge of hotel PMS and operations
Qualifications:
Graduate / Diploma in Hotel Management
3–6 years of experience in hotel operations (Front Office preferred)
Prior supervisory experience is an advantage
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