Network Technician, Day Shift A
Samsung SDS America, Taylor, TX, United States
Company Overview
Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise‑grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper‑connected economy, helping them to increase productivity, safeguard assets, and make smarter decisions.
Position Summary
Samsung SDSA is looking for an energetic Network Technician for our compressed night shift to support our Network Team at our manufacturing campus in Taylor, TX. This technician will work closely with the Network Team to actively perform network monitoring, provide first‑level troubleshooting to network issues, escalations to the network team, communicate with internal teams about alerts/issues, participate in network issues resolution as needed, perform network audits, and occasionally support the network team for project execution during night change windows. The role requires following SOPs, a strong work attitude, willingness to help others, a sense of responsibility, passion for networks, and a desire to learn. The technician will adhere to all Samsung policies, follow procedures, and be flexible with schedule per job demands. The role is fully onsite – Sunday, Monday, Tuesday, and every other Wednesday from 7 PM to 7 AM, with occasional night shift support per business needs. Technician must live within an hour from north Taylor, TX.
Responsibilities
Proactive network monitoring and first level of support to network incidents for night shift
Proactively work with Network Engineers and Cable Technicians on network incident prevention and service restoration
Support the Network Team with lab setups, device OS upgrades, new device configuration, network audits, and other small projects as needed
Network equipment configuration, and replacement of faulty network equipment under Network Team's guidance
Participate as a buddy check for network engineers during night change windows
Create vendor support cases, and follow up to process RMAs
Provide occasional extended hours support during high project season, and during site maintenance day
Respond to incidents within SLA
Follow SOPs, create reports as requested, update management systems, and effectively communicate with team members and management
Creation of daily pass down report
Requirements
Required Qualifications
Highschool Diploma or Equivalent
2+ years of Network Help Desk or Network Technician experience
Cisco Certified Technician (CCT) or Cisco Certified Network Associate (CCNA) or CompTIA A+ certification
Experience with VLANs, Subnetting, IP Addresses, Ethernet Cables, Fiber Optic Cables, SSH, Telnet, Traceroute, Optical Transceivers, Hubs, Switches
Must live within 1 hour of Taylor, Texas
Proficient in Word, Excel, Power Point, Visio
Ability to work well within a team and mentor other network technicians
Strong sense of responsibility
Able to occasionally lift equipment up to 40lb
Able to occasionally wear a complete cleanroom smock inside an electronic semiconductor facility
Must be eligible to work in the US for any employer without restrictions and be based in the continental US for this remote position
Preferred Qualifications
CCNA Certification or 3 years experience in a network technician role
Associate Degree or higher
Experience with switch configuration, IP subnetting, and network troubleshooting
Benefits
Top‑notch medical, dental, vision, and prescription coverage
Wellness program
Parental leave
401K match and savings plan
Flexible spending accounts
Life insurance
Paid Holidays
Paid Time off
Additional benefits
Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.
#J-18808-Ljbffr
Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise‑grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper‑connected economy, helping them to increase productivity, safeguard assets, and make smarter decisions.
Position Summary
Samsung SDSA is looking for an energetic Network Technician for our compressed night shift to support our Network Team at our manufacturing campus in Taylor, TX. This technician will work closely with the Network Team to actively perform network monitoring, provide first‑level troubleshooting to network issues, escalations to the network team, communicate with internal teams about alerts/issues, participate in network issues resolution as needed, perform network audits, and occasionally support the network team for project execution during night change windows. The role requires following SOPs, a strong work attitude, willingness to help others, a sense of responsibility, passion for networks, and a desire to learn. The technician will adhere to all Samsung policies, follow procedures, and be flexible with schedule per job demands. The role is fully onsite – Sunday, Monday, Tuesday, and every other Wednesday from 7 PM to 7 AM, with occasional night shift support per business needs. Technician must live within an hour from north Taylor, TX.
Responsibilities
Proactive network monitoring and first level of support to network incidents for night shift
Proactively work with Network Engineers and Cable Technicians on network incident prevention and service restoration
Support the Network Team with lab setups, device OS upgrades, new device configuration, network audits, and other small projects as needed
Network equipment configuration, and replacement of faulty network equipment under Network Team's guidance
Participate as a buddy check for network engineers during night change windows
Create vendor support cases, and follow up to process RMAs
Provide occasional extended hours support during high project season, and during site maintenance day
Respond to incidents within SLA
Follow SOPs, create reports as requested, update management systems, and effectively communicate with team members and management
Creation of daily pass down report
Requirements
Required Qualifications
Highschool Diploma or Equivalent
2+ years of Network Help Desk or Network Technician experience
Cisco Certified Technician (CCT) or Cisco Certified Network Associate (CCNA) or CompTIA A+ certification
Experience with VLANs, Subnetting, IP Addresses, Ethernet Cables, Fiber Optic Cables, SSH, Telnet, Traceroute, Optical Transceivers, Hubs, Switches
Must live within 1 hour of Taylor, Texas
Proficient in Word, Excel, Power Point, Visio
Ability to work well within a team and mentor other network technicians
Strong sense of responsibility
Able to occasionally lift equipment up to 40lb
Able to occasionally wear a complete cleanroom smock inside an electronic semiconductor facility
Must be eligible to work in the US for any employer without restrictions and be based in the continental US for this remote position
Preferred Qualifications
CCNA Certification or 3 years experience in a network technician role
Associate Degree or higher
Experience with switch configuration, IP subnetting, and network troubleshooting
Benefits
Top‑notch medical, dental, vision, and prescription coverage
Wellness program
Parental leave
401K match and savings plan
Flexible spending accounts
Life insurance
Paid Holidays
Paid Time off
Additional benefits
Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.
#J-18808-Ljbffr