Relief Member Service Representative I (Casual 19hr)
HawaiiUSA Federal Credit Union, Honolulu, HI, United States
Relief Member Service Representative I (Casual 19hr)
Casual Clerical Honolulu, HI, US
The Relief Member Service Representative I (MSR I) engages with members to provide an exceptional member experience, process transactions accurately, maintain records, and balance daily transactions in accordance with established policies and procedures. This role also identifies and refers product and service inquiries to the appropriate employee.
Key Responsibilities
Process member transactions efficiently and accurately in accordance with established policies and procedures.
Maintain knowledge of all tools, products, and services to provide answers and assistance to Member questions or concerns.
Proactively engage with members to understand their financial and banking needs.
Utilize sales techniques to develop existing Member relationships while processing transactions.
Understand the role in sales growth and meet branch-assigned and individual goals.
Generate cross‑sales referrals by actively promoting products and services from internal and external partners.
Recommend alternative channels such as online, mobile, and digital solutions.
Assist the branch with daily operational tasks.
Seek opportunities to promote the organization and engage in community events.
Remain current on HawaiiUSA practices, policies, and procedures.
Comply with regulatory compliance and assigned training requirements, including BSA regulations relevant to the role.
Address and resolve member concerns and transaction discrepancies with empathy, referring complex issues to senior employees when necessary.
Perform other duties as assigned.
Qualifications & Experience
High School diploma or GED required.
One year of customer service experience preferred.
Minimum Physical Requirements
Sitting for prolonged periods at a desk working on a computer.
Standing for prolonged periods in a stationary position.
Walking occasionally for up to 2 hours per day.
Reaching, bending, twisting, turning frequently.
Lifting, pulling, pushing, and carrying up to 30 pounds on occasion.
We will make reasonable accommodations for qualified applicants and employees with disabilities.
Benefits and Pay
The expected pay for the Relief Member Service Representative I position is $23.10 per hour. Relief team members are also compensated for miles driven for work and the role requires personal reliable transportation. Casual employees are eligible for Employee Assistance Program and Workers’ Compensation.
We provide equal employment opportunity to all persons regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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Casual Clerical Honolulu, HI, US
The Relief Member Service Representative I (MSR I) engages with members to provide an exceptional member experience, process transactions accurately, maintain records, and balance daily transactions in accordance with established policies and procedures. This role also identifies and refers product and service inquiries to the appropriate employee.
Key Responsibilities
Process member transactions efficiently and accurately in accordance with established policies and procedures.
Maintain knowledge of all tools, products, and services to provide answers and assistance to Member questions or concerns.
Proactively engage with members to understand their financial and banking needs.
Utilize sales techniques to develop existing Member relationships while processing transactions.
Understand the role in sales growth and meet branch-assigned and individual goals.
Generate cross‑sales referrals by actively promoting products and services from internal and external partners.
Recommend alternative channels such as online, mobile, and digital solutions.
Assist the branch with daily operational tasks.
Seek opportunities to promote the organization and engage in community events.
Remain current on HawaiiUSA practices, policies, and procedures.
Comply with regulatory compliance and assigned training requirements, including BSA regulations relevant to the role.
Address and resolve member concerns and transaction discrepancies with empathy, referring complex issues to senior employees when necessary.
Perform other duties as assigned.
Qualifications & Experience
High School diploma or GED required.
One year of customer service experience preferred.
Minimum Physical Requirements
Sitting for prolonged periods at a desk working on a computer.
Standing for prolonged periods in a stationary position.
Walking occasionally for up to 2 hours per day.
Reaching, bending, twisting, turning frequently.
Lifting, pulling, pushing, and carrying up to 30 pounds on occasion.
We will make reasonable accommodations for qualified applicants and employees with disabilities.
Benefits and Pay
The expected pay for the Relief Member Service Representative I position is $23.10 per hour. Relief team members are also compensated for miles driven for work and the role requires personal reliable transportation. Casual employees are eligible for Employee Assistance Program and Workers’ Compensation.
We provide equal employment opportunity to all persons regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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