Financial Counselor
Auroraarizona, Tempe, AZ, United States
Join Our Team at Aurora Behavioral Health System - Tempe, AZ
Aurora Behavioral Health System is currently seeking a skilled and motivated
Financial Counselor
to join our team at our 100-bed, free-standing psychiatric inpatient hospital and outpatient program in Tempe, Arizona. This full-time, on-site position offers the opportunity to contribute meaningfully to patient care while working in a dynamic, supportive environment.
About the Role
As a Financial Counselor, you will be a vital part of our Business Office team, working under the supervision of the Business Office Manager. Your primary responsibility will be to ensure patients are fully informed about their financial obligations and that all financial documentation is accurate and complete. You'll serve as a liaison between patients and insurance providers, helping to navigate coverage details and payment processes with professionalism and empathy.
Key Responsibilities
Verify insurance benefits and communicate coverage details to patients
Collect deductibles and copayments at the time of service
Process credit card payments and maintain accurate transaction records
Conduct account research and respond to patient inquiries
Establish financial arrangements according to hospital policy
Maintain professional communication with patients, physicians, and internal staff
Deliver exceptional customer service and demonstrate strong written and verbal communication skills
Utilize Microsoft Excel and Word with proficiency
Preferred Qualifications
Experience in behavioral health settings
Familiarity with HEA and AZ AHCCCS systems
Minimum Requirements
High school diploma or GED
Minimum of one year of experience in collections
Must be at least 21 years old
Must qualify for an Arizona Fingerprint Clearance Card
Must be able to pass a drug screen and physical
This is not an entry-level position. Only candidates with relevant experience will be considered.
Schedule & Compensation
Full-time, 8-hour shifts
Bonus opportunities available
Benefits
401(k) retirement plan
Health, dental, and vision insurance
Life insurance
Paid time off
Employee assistance and discount programs
Flexible spending account
Work Location
In-person at our Tempe, AZ facility
#J-18808-Ljbffr
Aurora Behavioral Health System is currently seeking a skilled and motivated
Financial Counselor
to join our team at our 100-bed, free-standing psychiatric inpatient hospital and outpatient program in Tempe, Arizona. This full-time, on-site position offers the opportunity to contribute meaningfully to patient care while working in a dynamic, supportive environment.
About the Role
As a Financial Counselor, you will be a vital part of our Business Office team, working under the supervision of the Business Office Manager. Your primary responsibility will be to ensure patients are fully informed about their financial obligations and that all financial documentation is accurate and complete. You'll serve as a liaison between patients and insurance providers, helping to navigate coverage details and payment processes with professionalism and empathy.
Key Responsibilities
Verify insurance benefits and communicate coverage details to patients
Collect deductibles and copayments at the time of service
Process credit card payments and maintain accurate transaction records
Conduct account research and respond to patient inquiries
Establish financial arrangements according to hospital policy
Maintain professional communication with patients, physicians, and internal staff
Deliver exceptional customer service and demonstrate strong written and verbal communication skills
Utilize Microsoft Excel and Word with proficiency
Preferred Qualifications
Experience in behavioral health settings
Familiarity with HEA and AZ AHCCCS systems
Minimum Requirements
High school diploma or GED
Minimum of one year of experience in collections
Must be at least 21 years old
Must qualify for an Arizona Fingerprint Clearance Card
Must be able to pass a drug screen and physical
This is not an entry-level position. Only candidates with relevant experience will be considered.
Schedule & Compensation
Full-time, 8-hour shifts
Bonus opportunities available
Benefits
401(k) retirement plan
Health, dental, and vision insurance
Life insurance
Paid time off
Employee assistance and discount programs
Flexible spending account
Work Location
In-person at our Tempe, AZ facility
#J-18808-Ljbffr