Guest Service Ambassador Full Time
FAIRMONT, Waimea, HI, United States
Overview
The Guest Service Ambassador (Belldesk & Valet) maintains the highest standard of service at the Porte Cochere (front entrance) at all times by always lending a helping hand with a smile, escorting guests and providing assistance with transportation and luggage.
Responsibilities
Assist guests at arrival and departure with vehicle loading and unloading, vehicle retrieval and parking, rooming guests and luggage retrieval
Support expeditors and shuttle service when needed
As needed, perform room moves, guest room deliveries such as, but not limited to, luggage, packages, envelopes, gifts, flowers, and group amenities
Assist with group transportation and luggage movements as necessary
Execute group activities including luggage and amenity deliveries, assisting with arrival and departure patterns for the day and communicate with MOD on any statuses
Coordinate group activity movements including off-site excursions, golf course transportation, whether by Hotel Shuttle or DMC/ Transportation charter and assist where required
Provide unique experiences to all of our guests through warm, personal and detailed service in a luxury, upscale and fast paced environment
Ensure a positive first impression of the resort for our guests through detailed cleanliness, set-up and ambiance control
Try to remember individual’s names and their preferences to extend a personalized service
Assist other rooms division departments with their operations during peak times or when required
Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)
Be well versed in hotel fire and life safety/emergency procedures
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel
Qualifications
Ability to focus attention on guest needs, remaining calm and courteous at all times
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Ability to work cohesively and collaboratively as part of a team
Detailed and service oriented with an eye for detail to be self-motivated and energetic
Valid Driver’s License
Additional Information
Hourly Rate: $17.00 USD + tips
Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are a worldwide leader and offer opportunities to grow and learn.
#J-18808-Ljbffr
The Guest Service Ambassador (Belldesk & Valet) maintains the highest standard of service at the Porte Cochere (front entrance) at all times by always lending a helping hand with a smile, escorting guests and providing assistance with transportation and luggage.
Responsibilities
Assist guests at arrival and departure with vehicle loading and unloading, vehicle retrieval and parking, rooming guests and luggage retrieval
Support expeditors and shuttle service when needed
As needed, perform room moves, guest room deliveries such as, but not limited to, luggage, packages, envelopes, gifts, flowers, and group amenities
Assist with group transportation and luggage movements as necessary
Execute group activities including luggage and amenity deliveries, assisting with arrival and departure patterns for the day and communicate with MOD on any statuses
Coordinate group activity movements including off-site excursions, golf course transportation, whether by Hotel Shuttle or DMC/ Transportation charter and assist where required
Provide unique experiences to all of our guests through warm, personal and detailed service in a luxury, upscale and fast paced environment
Ensure a positive first impression of the resort for our guests through detailed cleanliness, set-up and ambiance control
Try to remember individual’s names and their preferences to extend a personalized service
Assist other rooms division departments with their operations during peak times or when required
Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)
Be well versed in hotel fire and life safety/emergency procedures
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel
Qualifications
Ability to focus attention on guest needs, remaining calm and courteous at all times
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Ability to work cohesively and collaboratively as part of a team
Detailed and service oriented with an eye for detail to be self-motivated and energetic
Valid Driver’s License
Additional Information
Hourly Rate: $17.00 USD + tips
Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are a worldwide leader and offer opportunities to grow and learn.
#J-18808-Ljbffr