Install Coordinator
Pipedreams, Hayward, CA, United States
Install Coordinator
Department:
Office
Employment Type:
Full Time
Location:
Albert Nahman Plumbing, Heating & Cooling - Hayward, CA
Reporting To:
Operations Manager
Compensation:
$28.00 - $30.00 / hour
Description
The Install Coordinator is responsible for planning, support of scheduling, and coordinating installation projects from start to finish. You will schedule installation jobs and prepare the installers so they can accomplish the highest quality installations, every time. This role ensures that projects are completed on time within scope, and to customer satisfaction while maintaining efficient communication between customers, installers, vendors, and internal departments.
Key Responsibilities
Schedule and coordinate installation appointments with customers and field technicians
Communicate project details, timelines, and expectations to installation crews
Serve as the primary point of contact for customers before, during, and after installation
Work closely with the lead installer and installation manager, you will help the team complete jobs on time and under budget, helping achieve the company’s financial goals.
Track the status of installations and provide updates to management
Prepare and distribute work orders, job packets, and related documentation
Verify that materials and equipment are ready and available for scheduled installs.
Work with vendors, suppliers, and logistics teams to resolve delays or shortages.
Maintain accurate records of completed installations, change orders, and customer communications.
Assist with billing, invoicing, and job costing as needed
Address customer questions, concerns, and follow-up requests promptly and professionally.
Support compliance with safety, quality and company policies
Professionally answer the phone in a polite, friendly manner
Know how to establish customer rapport to ensure highest levels of satisfaction.
Participate actively in all formal exercises and on-the-job training
Assist in completing accurate and timely paperwork.
Skills, Knowledge and Expertise
High School Diploma
Previous experience in scheduling, dispatching, or project coordination
Strong organizational and multitasking skills
Excellent communication and customer service abilitiesProficient with scheduling software, CRM Systems and Microsoft Office
Ability to work under pressure and adapt to changing priorities
Detail-oriented with strong problem‑solving skills
Benefits
$20‑$30/hourly (based on experience)
Full time with overtime as necessary
Health, Dental & Vision Insurance/Eligible for HSA
Paid holidays, sick days and vacation
401K
Stock options
#J-18808-Ljbffr
Department:
Office
Employment Type:
Full Time
Location:
Albert Nahman Plumbing, Heating & Cooling - Hayward, CA
Reporting To:
Operations Manager
Compensation:
$28.00 - $30.00 / hour
Description
The Install Coordinator is responsible for planning, support of scheduling, and coordinating installation projects from start to finish. You will schedule installation jobs and prepare the installers so they can accomplish the highest quality installations, every time. This role ensures that projects are completed on time within scope, and to customer satisfaction while maintaining efficient communication between customers, installers, vendors, and internal departments.
Key Responsibilities
Schedule and coordinate installation appointments with customers and field technicians
Communicate project details, timelines, and expectations to installation crews
Serve as the primary point of contact for customers before, during, and after installation
Work closely with the lead installer and installation manager, you will help the team complete jobs on time and under budget, helping achieve the company’s financial goals.
Track the status of installations and provide updates to management
Prepare and distribute work orders, job packets, and related documentation
Verify that materials and equipment are ready and available for scheduled installs.
Work with vendors, suppliers, and logistics teams to resolve delays or shortages.
Maintain accurate records of completed installations, change orders, and customer communications.
Assist with billing, invoicing, and job costing as needed
Address customer questions, concerns, and follow-up requests promptly and professionally.
Support compliance with safety, quality and company policies
Professionally answer the phone in a polite, friendly manner
Know how to establish customer rapport to ensure highest levels of satisfaction.
Participate actively in all formal exercises and on-the-job training
Assist in completing accurate and timely paperwork.
Skills, Knowledge and Expertise
High School Diploma
Previous experience in scheduling, dispatching, or project coordination
Strong organizational and multitasking skills
Excellent communication and customer service abilitiesProficient with scheduling software, CRM Systems and Microsoft Office
Ability to work under pressure and adapt to changing priorities
Detail-oriented with strong problem‑solving skills
Benefits
$20‑$30/hourly (based on experience)
Full time with overtime as necessary
Health, Dental & Vision Insurance/Eligible for HSA
Paid holidays, sick days and vacation
401K
Stock options
#J-18808-Ljbffr