Project Coordinator - MSP Onboarding
Cyber Advisors, Osseo, MN, United States
ABOUT THE ROLE
Cyber Advisors onboards, converts, and offboards managed services clients on a continuous basis — and doing that well requires more than just technical execution. It requires someone who owns the coordination layer: scheduling, documentation, communication, and follow-through.
The MSP Onboarding Project Coordinator works directly alongside our onboarding PM to keep client projects moving. You're not managing delivery — you're making sure every moving part is tracked, every task has an owner, and nothing falls through the cracks. If you're someone who thrives on process, hates loose ends, and takes pride in keeping a project board spotless — this role was written for you.
WHAT YOU'LL DO
Project Coordination & Tracking
Support the onboarding PM across a portfolio of active MSP onboarding, conversion, and offboarding projects
Maintain accurate project documentation in ConnectWise — statuses, notes, work plans, and task assignments
Monitor project milestones and flag items at risk of missing target dates
Track open action items and follow up with internal teams to keep tasks moving
Prepare meeting agendas, capture notes, and distribute recaps and action items within 24 hours
Client Communication Support
Send templated client communications on behalf of the PM — welcome emails, weekly check-in summaries, status updates
Serve as a secondary point of contact for routine client questions during active onboarding
Coordinate client-facing scheduling: kickoff meetings, weekly check-ins, and milestone reviews
Internal Coordination
Coordinate with onboarding engineers, MS engineers, and procurement to confirm task readiness and dependencies
Track hardware and licensing procurement status and surface delays to the PM
Maintain the onboarding checklist and project documentation throughout the project lifecycle
Support handoff activities at project close — confirm engineer acknowledgment, update CW, flag finance for billing
Process & Documentation
Maintain up-to-date records in ConnectWise and SharePoint across all assigned projects
Support documentation of onboarding workflows, SOPs, and checklist templates as the PMO evolves
Identify recurring coordination gaps and bring improvement ideas to the PM
WHAT YOU BRING
Required
1–3 years of experience in a project coordination or project support in an MSP, IT services, or technology environment
Strong organizational skills and attention to detail, you don't lose track of things
Clear written communication— you can write a professional client email and a clean meeting recap without much editing
Strong presentation skills to both internal and external audiences
Comfortable working across multiple concurrent projects with shifting priorities
Proficiency in Microsoft 365 (Outlook, Teams, SharePoint, Excel, PowerPoint)
Preferred
Familiarity with ConnectWise Manage or a comparable PSA/ticketing tool
Exposure to managed services onboarding, client transitions, or IT project coordination
Comfort with process documentation— you've written a checklist or SOP before and don't find it painful
WHAT SUCCESS LOOKS LIKE
The PM's projects are easier to run because your coordination work is solid
Client communications go out on time and sound polished
ConnectWise is accurate — statuses, notes, and tasks reflect reality
Nothing falls through the cracks because you caught it first
You're growing into a role with more ownership over time
WHY CYBER ADVISORS
A team that takes project management seriously and is actively investing in it
Real opportunity to grow— this role is a launchpad, not a ceiling
Hybrid flexibility, collaborative environment, and a team that has your back
You'll see the direct impact of your work on client experience and team efficiency
WHAT WE OFFER
Competitive compensation and performance-based incentives.
Vacation and PTO.
Employer-paid Health and Dental Insurance for CA employees.
401(k) with employer matching.
Opportunities for professional development, including certifications and ongoing training.
Engaging, dynamic work on a wide range of client security challenges.
#J-18808-Ljbffr
Cyber Advisors onboards, converts, and offboards managed services clients on a continuous basis — and doing that well requires more than just technical execution. It requires someone who owns the coordination layer: scheduling, documentation, communication, and follow-through.
The MSP Onboarding Project Coordinator works directly alongside our onboarding PM to keep client projects moving. You're not managing delivery — you're making sure every moving part is tracked, every task has an owner, and nothing falls through the cracks. If you're someone who thrives on process, hates loose ends, and takes pride in keeping a project board spotless — this role was written for you.
WHAT YOU'LL DO
Project Coordination & Tracking
Support the onboarding PM across a portfolio of active MSP onboarding, conversion, and offboarding projects
Maintain accurate project documentation in ConnectWise — statuses, notes, work plans, and task assignments
Monitor project milestones and flag items at risk of missing target dates
Track open action items and follow up with internal teams to keep tasks moving
Prepare meeting agendas, capture notes, and distribute recaps and action items within 24 hours
Client Communication Support
Send templated client communications on behalf of the PM — welcome emails, weekly check-in summaries, status updates
Serve as a secondary point of contact for routine client questions during active onboarding
Coordinate client-facing scheduling: kickoff meetings, weekly check-ins, and milestone reviews
Internal Coordination
Coordinate with onboarding engineers, MS engineers, and procurement to confirm task readiness and dependencies
Track hardware and licensing procurement status and surface delays to the PM
Maintain the onboarding checklist and project documentation throughout the project lifecycle
Support handoff activities at project close — confirm engineer acknowledgment, update CW, flag finance for billing
Process & Documentation
Maintain up-to-date records in ConnectWise and SharePoint across all assigned projects
Support documentation of onboarding workflows, SOPs, and checklist templates as the PMO evolves
Identify recurring coordination gaps and bring improvement ideas to the PM
WHAT YOU BRING
Required
1–3 years of experience in a project coordination or project support in an MSP, IT services, or technology environment
Strong organizational skills and attention to detail, you don't lose track of things
Clear written communication— you can write a professional client email and a clean meeting recap without much editing
Strong presentation skills to both internal and external audiences
Comfortable working across multiple concurrent projects with shifting priorities
Proficiency in Microsoft 365 (Outlook, Teams, SharePoint, Excel, PowerPoint)
Preferred
Familiarity with ConnectWise Manage or a comparable PSA/ticketing tool
Exposure to managed services onboarding, client transitions, or IT project coordination
Comfort with process documentation— you've written a checklist or SOP before and don't find it painful
WHAT SUCCESS LOOKS LIKE
The PM's projects are easier to run because your coordination work is solid
Client communications go out on time and sound polished
ConnectWise is accurate — statuses, notes, and tasks reflect reality
Nothing falls through the cracks because you caught it first
You're growing into a role with more ownership over time
WHY CYBER ADVISORS
A team that takes project management seriously and is actively investing in it
Real opportunity to grow— this role is a launchpad, not a ceiling
Hybrid flexibility, collaborative environment, and a team that has your back
You'll see the direct impact of your work on client experience and team efficiency
WHAT WE OFFER
Competitive compensation and performance-based incentives.
Vacation and PTO.
Employer-paid Health and Dental Insurance for CA employees.
401(k) with employer matching.
Opportunities for professional development, including certifications and ongoing training.
Engaging, dynamic work on a wide range of client security challenges.
#J-18808-Ljbffr