Sr. Project Manager, IT Solutions
Cyber Advisors, Osseo, MN, United States
ABOUT THE ROLE
Cyber Advisors is a rapidly growing managed services and cybersecurity company. We manage a broad portfolio of client projects across onboarding, infrastructure, cloud, and Microsoft environments — and we're adding a Sr. Project Manager to keep pace with that growth.
This is a high-volume, client‑facing PM role. You'll own 30–60 projects at a time across varying complexity — from quick‑turn service engagements to multi‑month onboarding and infrastructure projects. If you thrive in a fast‑paced MSP environment, are wired for structure and follow‑through, and know how to manage clients without a script — this role is for you.
WHAT YOU'LL DO
PROJECT DELIVERY
Own the full project lifecycle for assigned PS and MSP engagements — from initiation through closure
Manage a portfolio of 30–60 concurrent projects of varying scope and complexity
Build and maintain project schedules, track milestones, and surface blockers before they become issues
Create and maintain project documentation in ConnectWise, including status notes, work plans, and time entries
Drive projects to closure — manage CAF, invoice handoff to finance, and post‑project follow‑up
CLIENT & STAKEHOLDER COMMUNICATION
Serve as the primary client point of contact throughout the project lifecycle
Send welcome emails, lead kickoff meetings, and provide regular status updates
Manage scope and change orders — identify out‑of‑scope work early and drive CO decisions
Keep MS engineers informed on projects that touch their accounts
INTERNAL COORDINATION
Partner with Sales and Solution Architects on project handoffs — understand scope, dependencies, and client context before kickoff
Assign and coordinate engineers and consultants based on skillset and availability
Escalate issues quickly and propose solutions — don't sit on problems
Contribute to PMO process improvement initiatives, templates, and documentation
WHAT YOU BRING
Required
5+ years of project management experience in a Managed Service Provider or IT services environment
Demonstrated ability to manage a large, concurrent project portfolio (not one big project at a time)
Strong working knowledge of Microsoft 365, cloud solutions, and common SMB infrastructure
Experience with ConnectWise Manage or a comparable PSA tool
Excellent written and verbal communication — with both technical teams and non‑technical clients
Organized, proactive, and able to manage competing priorities without dropping the ball
Preferred
Experience with Moovila or comparable resource scheduling tools
PMP, CAPM, or equivalent certification (or actively working toward one)
Familiarity with cybersecurity services including penetration testing, risk assessments, or compliance engagements
Experience contributing to or building PMO processes, templates, or SOPs
Exposure to post‑acquisition integration or rapid organizational growth
WHAT SUCCESS LOOKS LIKE
Projects are initiated on time and clients hear from you before they have to ask
Your portfolio is clean — statuses are current, documentation is complete, nothing is lingering
Change orders are flagged and driven to resolution, not ignored
Engineers and clients both know what's happening and what's next
You're contributing to how the PMO gets better, not just running your book of business
WHY CYBER ADVISORS
A PMO that's actively maturing — you'll help shape how we work, not just follow a playbook that already exists
Diverse project portfolio across managed services, cybersecurity, and compliance
Collaborative team that takes ownership and pushes each other to be better
Hybrid flexibility, competitive compensation, and real room to grow
WHAT WE OFFER
Compensation commensurate with experience and performance‑based incentives.
Vacation and PTO.
Employer‑paid Health and Dental Insurance for CA employees.
401(k) with employer matching.
Opportunities for professional development, including certifications and ongoing training.
Engaging, dynamic work on a wide range of client security challenges.
#J-18808-Ljbffr
Cyber Advisors is a rapidly growing managed services and cybersecurity company. We manage a broad portfolio of client projects across onboarding, infrastructure, cloud, and Microsoft environments — and we're adding a Sr. Project Manager to keep pace with that growth.
This is a high-volume, client‑facing PM role. You'll own 30–60 projects at a time across varying complexity — from quick‑turn service engagements to multi‑month onboarding and infrastructure projects. If you thrive in a fast‑paced MSP environment, are wired for structure and follow‑through, and know how to manage clients without a script — this role is for you.
WHAT YOU'LL DO
PROJECT DELIVERY
Own the full project lifecycle for assigned PS and MSP engagements — from initiation through closure
Manage a portfolio of 30–60 concurrent projects of varying scope and complexity
Build and maintain project schedules, track milestones, and surface blockers before they become issues
Create and maintain project documentation in ConnectWise, including status notes, work plans, and time entries
Drive projects to closure — manage CAF, invoice handoff to finance, and post‑project follow‑up
CLIENT & STAKEHOLDER COMMUNICATION
Serve as the primary client point of contact throughout the project lifecycle
Send welcome emails, lead kickoff meetings, and provide regular status updates
Manage scope and change orders — identify out‑of‑scope work early and drive CO decisions
Keep MS engineers informed on projects that touch their accounts
INTERNAL COORDINATION
Partner with Sales and Solution Architects on project handoffs — understand scope, dependencies, and client context before kickoff
Assign and coordinate engineers and consultants based on skillset and availability
Escalate issues quickly and propose solutions — don't sit on problems
Contribute to PMO process improvement initiatives, templates, and documentation
WHAT YOU BRING
Required
5+ years of project management experience in a Managed Service Provider or IT services environment
Demonstrated ability to manage a large, concurrent project portfolio (not one big project at a time)
Strong working knowledge of Microsoft 365, cloud solutions, and common SMB infrastructure
Experience with ConnectWise Manage or a comparable PSA tool
Excellent written and verbal communication — with both technical teams and non‑technical clients
Organized, proactive, and able to manage competing priorities without dropping the ball
Preferred
Experience with Moovila or comparable resource scheduling tools
PMP, CAPM, or equivalent certification (or actively working toward one)
Familiarity with cybersecurity services including penetration testing, risk assessments, or compliance engagements
Experience contributing to or building PMO processes, templates, or SOPs
Exposure to post‑acquisition integration or rapid organizational growth
WHAT SUCCESS LOOKS LIKE
Projects are initiated on time and clients hear from you before they have to ask
Your portfolio is clean — statuses are current, documentation is complete, nothing is lingering
Change orders are flagged and driven to resolution, not ignored
Engineers and clients both know what's happening and what's next
You're contributing to how the PMO gets better, not just running your book of business
WHY CYBER ADVISORS
A PMO that's actively maturing — you'll help shape how we work, not just follow a playbook that already exists
Diverse project portfolio across managed services, cybersecurity, and compliance
Collaborative team that takes ownership and pushes each other to be better
Hybrid flexibility, competitive compensation, and real room to grow
WHAT WE OFFER
Compensation commensurate with experience and performance‑based incentives.
Vacation and PTO.
Employer‑paid Health and Dental Insurance for CA employees.
401(k) with employer matching.
Opportunities for professional development, including certifications and ongoing training.
Engaging, dynamic work on a wide range of client security challenges.
#J-18808-Ljbffr