Patient Access Representative
UnityPoint Health, Muscatine, IA, United States
Shift
Week 1 Mon‑Thurs, Sat 11:00PM‑7:00AM, Week 2 Sun, Tues‑Fri 11:00PM‑7:00AM
Job ID
180565
Area of Interest
Patient Services
Salary Range
$17.00/Hr-22.15/Hr*
FTE/Hours per Pay Period
1.0
Department
Patient Access
Overview
Start a meaningful career with UnityPoint Health as a Patient Access Associate, where you’ll make a real difference in every patient’s journey. In this dynamic, patient‑focused role, you’ll guide individuals through registration and insurance verification, explain financial responsibilities with clarity and compassion, and help create a smooth, stress‑free experience from the very first visit. If you’re detail‑oriented, caring, and passionate about helping others, this is your opportunity to grow with a team that puts people first every day.
Why UnityPoint Health
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Benefits
Paid time off, parental leave, 401K matching and an employee recognition program
Dental and health insurance, paid holidays, short and long‑term disability and more. We even offer pet insurance for your four‑legged family members
Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family
Responsibilities
Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in a computer system. Ensures information source is appropriate and all required documentation are on file
Maintains knowledge and understanding of insurance verification and understanding of insurance plans
Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner
Communicates effectively to provide appropriate education regarding patient financial obligations through POS and estimates
Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations
Maintains ability to perform roles associated with patient self‑service registration processes
Monitors and maintains multiple work queues
Refers patients who need financial assistance with their clinic/hospital bills to a Financial Advocate
Performs functions other than described due to extenuating circumstances
Schedules walk‑in procedures and collaborates with central scheduling regarding other needs
Qualifications
Education
High school diploma or GED required
Experience
Prior customer service experience
License(s)/Certification(s)
Hands Only CPR
Salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role
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Week 1 Mon‑Thurs, Sat 11:00PM‑7:00AM, Week 2 Sun, Tues‑Fri 11:00PM‑7:00AM
Job ID
180565
Area of Interest
Patient Services
Salary Range
$17.00/Hr-22.15/Hr*
FTE/Hours per Pay Period
1.0
Department
Patient Access
Overview
Start a meaningful career with UnityPoint Health as a Patient Access Associate, where you’ll make a real difference in every patient’s journey. In this dynamic, patient‑focused role, you’ll guide individuals through registration and insurance verification, explain financial responsibilities with clarity and compassion, and help create a smooth, stress‑free experience from the very first visit. If you’re detail‑oriented, caring, and passionate about helping others, this is your opportunity to grow with a team that puts people first every day.
Why UnityPoint Health
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Benefits
Paid time off, parental leave, 401K matching and an employee recognition program
Dental and health insurance, paid holidays, short and long‑term disability and more. We even offer pet insurance for your four‑legged family members
Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family
Responsibilities
Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in a computer system. Ensures information source is appropriate and all required documentation are on file
Maintains knowledge and understanding of insurance verification and understanding of insurance plans
Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner
Communicates effectively to provide appropriate education regarding patient financial obligations through POS and estimates
Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations
Maintains ability to perform roles associated with patient self‑service registration processes
Monitors and maintains multiple work queues
Refers patients who need financial assistance with their clinic/hospital bills to a Financial Advocate
Performs functions other than described due to extenuating circumstances
Schedules walk‑in procedures and collaborates with central scheduling regarding other needs
Qualifications
Education
High school diploma or GED required
Experience
Prior customer service experience
License(s)/Certification(s)
Hands Only CPR
Salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role
#J-18808-Ljbffr