IT Support Specialist
Cinter Career Services, LLC, Plano, TX, United States
Job Details
Job Title: Internal IT Specialist
Client: Japanese IT company
Working Location: Plano, Texas, USA
Working style：Hybrid
Employment Type: Full-time
Salary: Up to 60K
Benefit: Insurance, PTO, 401K
Visa Support: No
Working Hours: Full-time (Occasional evening/weekend work required)
Language: English (Required) / Japanese (Not required, but a plus)
Key Responsibilities
Prepare, configure, and deploy PCs, laptops, and peripheral devices
Perform basic network configuration and troubleshoot connectivity issues
Manage user accounts (Microsoft 365, MFA, access permissions)
Provide internal IT support via ticketing systems, email, chat, and in-person
Maintain IT assets, inventory, and lifecycle tracking
Support office IT infrastructure (Wi-Fi, printers, meeting room devices, etc.)
Design, develop, and maintain Power Apps (Canvas and Model-driven)
Build and manage Power Automate workflows for business and IT operations
Gather requirements from internal teams and translate them into technical solutions
Develop and maintain AI agents (e.g., Copilot Studio)
Automate helpdesk processes (MFA reset, FAQ responses, etc.)
Support workflow automation and system integrations
Identify opportunities to improve efficiency through AI and automation
Create and maintain technical documentation and user guides
Contribute to process improvement and standardization initiatives
Candidate Profile
Strong internal IT support experience with a customer-focused mindset
Hands-on experience with Power Platform solutions
Interest or experience in AI and workflow automation
Strong documentation and communication skills
Ownership, accountability, and ability to work independently
Required Qualifications & Skills
Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
Experience in internal IT operations (PC setup, user support, basic networking)
Hands-on experience with Microsoft Power Apps and Power Automate
Basic understanding of AI agents, chatbots, or workflow automation tools
Experience supporting Windows environments and Microsoft 365
Strong troubleshooting and documentation skills
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Job Title: Internal IT Specialist
Client: Japanese IT company
Working Location: Plano, Texas, USA
Working style：Hybrid
Employment Type: Full-time
Salary: Up to 60K
Benefit: Insurance, PTO, 401K
Visa Support: No
Working Hours: Full-time (Occasional evening/weekend work required)
Language: English (Required) / Japanese (Not required, but a plus)
Key Responsibilities
Prepare, configure, and deploy PCs, laptops, and peripheral devices
Perform basic network configuration and troubleshoot connectivity issues
Manage user accounts (Microsoft 365, MFA, access permissions)
Provide internal IT support via ticketing systems, email, chat, and in-person
Maintain IT assets, inventory, and lifecycle tracking
Support office IT infrastructure (Wi-Fi, printers, meeting room devices, etc.)
Design, develop, and maintain Power Apps (Canvas and Model-driven)
Build and manage Power Automate workflows for business and IT operations
Gather requirements from internal teams and translate them into technical solutions
Develop and maintain AI agents (e.g., Copilot Studio)
Automate helpdesk processes (MFA reset, FAQ responses, etc.)
Support workflow automation and system integrations
Identify opportunities to improve efficiency through AI and automation
Create and maintain technical documentation and user guides
Contribute to process improvement and standardization initiatives
Candidate Profile
Strong internal IT support experience with a customer-focused mindset
Hands-on experience with Power Platform solutions
Interest or experience in AI and workflow automation
Strong documentation and communication skills
Ownership, accountability, and ability to work independently
Required Qualifications & Skills
Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
Experience in internal IT operations (PC setup, user support, basic networking)
Hands-on experience with Microsoft Power Apps and Power Automate
Basic understanding of AI agents, chatbots, or workflow automation tools
Experience supporting Windows environments and Microsoft 365
Strong troubleshooting and documentation skills
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