Customer Service Representative
DXP Enterprises, Cincinnati, OH, United States
Customer Service Representative
Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders, check availability of stock and shipping dates, quote prices, fill orders to customer specifications, process sales data via computer, and assist the outside sales team by preparing price quotes and sourcing products.
Responsibilities of the Customer Service Representative include, but are not limited to:
Responding to customer inquiries regarding company products and services
Processing customer phone orders
Checking availability of stock and shipping dates
Quoting prices, filling orders to customer specifications and processing sales data via computer
Assisting the outside sales team by preparing price quotes and sourcing products
Qualifications of the Customer Service Representative include, but are not limited to:
1 year of rotating equipment knowledge and pumps preferred
Excellent communication skills
Should be enthusiastic and able to work independently
Must have experience performing a majority of the functions
Prior inside sales/customer service experience
Data entry skills, organization, multi-tasking and customer focus is required
Regular in-person attendance required
Additional Information:
Physical Demand: N/A
Working Conditions: Office Environment
Training/Certifications: N/A
Shift Time/Overtime: Normal in-person business hours Monday-Friday, 8am-5pm
Travel: N/A
Education: Bachelor's degree preferred
Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders, check availability of stock and shipping dates, quote prices, fill orders to customer specifications, process sales data via computer, and assist the outside sales team by preparing price quotes and sourcing products.
Responsibilities of the Customer Service Representative include, but are not limited to:
Responding to customer inquiries regarding company products and services
Processing customer phone orders
Checking availability of stock and shipping dates
Quoting prices, filling orders to customer specifications and processing sales data via computer
Assisting the outside sales team by preparing price quotes and sourcing products
Qualifications of the Customer Service Representative include, but are not limited to:
1 year of rotating equipment knowledge and pumps preferred
Excellent communication skills
Should be enthusiastic and able to work independently
Must have experience performing a majority of the functions
Prior inside sales/customer service experience
Data entry skills, organization, multi-tasking and customer focus is required
Regular in-person attendance required
Additional Information:
Physical Demand: N/A
Working Conditions: Office Environment
Training/Certifications: N/A
Shift Time/Overtime: Normal in-person business hours Monday-Friday, 8am-5pm
Travel: N/A
Education: Bachelor's degree preferred