Central Scheduler - Central Call Center
Christie Clinic, Champaign, IL, United States
Central Scheduler - Central Call Center
Christie Clinic's department of Central Call Center is seeking a full-time Central Scheduler from Monday-Friday 8:00am-5:00pm at the University clinic.
Duties include politely answering and directing calls as necessary, taking refill requests from patients for providers and assisting other providers with scheduling and patient calls, as needed. Experience in a medical office setting preferred.
Job Duties
Answer, screen and refer inquiries to appropriate locations.
Schedule and reschedule appointments per protocol.
Demonstrate the ability to operate the XARIOS phone system.
Demonstrate proficiency in electronic medical records.
Input flu vaccine information electronic medical records.
Assist providers who, temporarily or permanently, do not have their own scheduling staff.
Assist other departments with phone coverage as needed.
Send appointment cancellation calls or notify patients by phone, to reschedule any cancelled appointment.
Maintain confidentiality throughout call per protocol
Perform related work as required.
Required Qualifications
High School Diploma or equivalent
Preferred Qualifications
Experience in a medical office setting
Computer courses
Typical Physical Demands
Demands include long periods of sitting. The scheduler must wear a headset. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required. High stress situations due to high volumes of multiple phone calls may be present.
Typical Working Conditions
Work is performed in a normal office setting and may require working irregular hours.
Pay and Benefits
The estimated pay range for this position is exclusive of fringe benefits and potential bonuses. Final offers are based on various factors, including skill set, experience, qualifications, and other job-related criteria.
We also offer a substantial benefits package, including:
Paid Time Off (Vacation, Sick, Personal, Holiday, Birthday)
Dependent Care Flexible Spending Account
401k Plan
Medical Flexible Spending Account
Health Insurance
Group Term Life Insurance
Dental Insurance
Identity Theft Protection
Vision Insurance
Long Term Disability
Accidental Death & Dismemberment Insurance
Christie Clinic's department of Central Call Center is seeking a full-time Central Scheduler from Monday-Friday 8:00am-5:00pm at the University clinic.
Duties include politely answering and directing calls as necessary, taking refill requests from patients for providers and assisting other providers with scheduling and patient calls, as needed. Experience in a medical office setting preferred.
Job Duties
Answer, screen and refer inquiries to appropriate locations.
Schedule and reschedule appointments per protocol.
Demonstrate the ability to operate the XARIOS phone system.
Demonstrate proficiency in electronic medical records.
Input flu vaccine information electronic medical records.
Assist providers who, temporarily or permanently, do not have their own scheduling staff.
Assist other departments with phone coverage as needed.
Send appointment cancellation calls or notify patients by phone, to reschedule any cancelled appointment.
Maintain confidentiality throughout call per protocol
Perform related work as required.
Required Qualifications
High School Diploma or equivalent
Preferred Qualifications
Experience in a medical office setting
Computer courses
Typical Physical Demands
Demands include long periods of sitting. The scheduler must wear a headset. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required. High stress situations due to high volumes of multiple phone calls may be present.
Typical Working Conditions
Work is performed in a normal office setting and may require working irregular hours.
Pay and Benefits
The estimated pay range for this position is exclusive of fringe benefits and potential bonuses. Final offers are based on various factors, including skill set, experience, qualifications, and other job-related criteria.
We also offer a substantial benefits package, including:
Paid Time Off (Vacation, Sick, Personal, Holiday, Birthday)
Dependent Care Flexible Spending Account
401k Plan
Medical Flexible Spending Account
Health Insurance
Group Term Life Insurance
Dental Insurance
Identity Theft Protection
Vision Insurance
Long Term Disability
Accidental Death & Dismemberment Insurance