VPT Sales Customer Service
Vermont Precision Tools Inc., Swanton, VT, United States
Customer Service Representative
This comprehensive benefits package is designed to support your health, well-being, and financial future.
As a Customer Service Representative, an employee will be trained and expected to retain knowledge of all product lines and will be responsible for communicating directly with the customers and with production personnel in the areas of order processing and customer service.
Your job functions include:
Will be responsible for communicating directly with customers and production personnel.
Must learn to recognize and/or configure part numbers for both stock and non-stocked product
Have the ability to accurately enter data using the company's computer software system for the purpose of:
Receiving and processing orders to be filled either from standard inventory and/or issuing to production for manufacturing
Filing and retrieving customer orders and quotes as necessary
Required to provide customers with product information to assist in ordering and/or quoting:
Preparing sale quotations for both tools and gages from standard fixed pricing or by material and cost methods
Must have the ability to gain the knowledge to read and understand blueprints
Required to respond to and to verify customers' order inquiries including order quantities, products ordered, pricing, discounts, exceptions and shipping and delivery information
Responsible for authorizing returned goods by:
Recording necessary information for credit or adjustments to customer's accounts
Enter replacement orders as needed
Will assist in other office duties such as answering the telephone, faxing, scanning and copying
Vermont Precision Tools, Inc. manufactures tooling that is used to produce products to serve the medical, aerospace, automotive, defense, and many other markets.
We are a stable family business with more than 55+ years of developing people and advancing individuals within the company. Employees are developed to perform more effectively by focusing on strategic goals, company culture, and individual performance.
1st Shift Monday-Friday 8:30AM-5:00PM
This comprehensive benefits package is designed to support your health, well-being, and financial future.
As a Customer Service Representative, an employee will be trained and expected to retain knowledge of all product lines and will be responsible for communicating directly with the customers and with production personnel in the areas of order processing and customer service.
Your job functions include:
Will be responsible for communicating directly with customers and production personnel.
Must learn to recognize and/or configure part numbers for both stock and non-stocked product
Have the ability to accurately enter data using the company's computer software system for the purpose of:
Receiving and processing orders to be filled either from standard inventory and/or issuing to production for manufacturing
Filing and retrieving customer orders and quotes as necessary
Required to provide customers with product information to assist in ordering and/or quoting:
Preparing sale quotations for both tools and gages from standard fixed pricing or by material and cost methods
Must have the ability to gain the knowledge to read and understand blueprints
Required to respond to and to verify customers' order inquiries including order quantities, products ordered, pricing, discounts, exceptions and shipping and delivery information
Responsible for authorizing returned goods by:
Recording necessary information for credit or adjustments to customer's accounts
Enter replacement orders as needed
Will assist in other office duties such as answering the telephone, faxing, scanning and copying
Vermont Precision Tools, Inc. manufactures tooling that is used to produce products to serve the medical, aerospace, automotive, defense, and many other markets.
We are a stable family business with more than 55+ years of developing people and advancing individuals within the company. Employees are developed to perform more effectively by focusing on strategic goals, company culture, and individual performance.
1st Shift Monday-Friday 8:30AM-5:00PM