Associate Bursar, Office of the Bursar
University of Tennessee, Chattanooga, TN, United States
Associate Bursar
The Associate Bursar oversees processing of daily transactions of the Bursar's Office.
Responsibilities
Issues refund for credit amounts for all fee related refunds and accounts according to policy and procedures, including credit card refunds, web refunds, and checks
Audits refund reports for items requiring special attention.
Interacts with offices, including Financial Aid, Athletics, Graduate Office, Records and Registration, Continuing Education, Cooperative Education, Library, Parking Services, the MOCS Card office, Housing, Admissions, Nursing, etc., regarding holds that affect the departments through the refund process for students
Meets deadlines to have refunds posted or ready to distribute to students
Maintains accuracy and security of millions of dollars in refunds issued annually
Maintains direct deposit of refund checks
Maintains, assists, and trains cashiers relating to TouchNet payment gateway
Title IV authorizations and any process relating to financial aid refunds compliance
Supervision Duties
Supervises the Customer Service Specialist of the Bursar's Office
Oversees other department training income and payment
Interviews, hires, and provides training for new office staff as needed
Schedules daily workflow for staff members in the Bursar's Office
Sets priorities to meet work deadlines
Prepares and presents annual work performance reviews
Delegates assignments and responsibilities to enhance team accomplishments
Promotes teamwork within the office
Informs staff of work related policy changes
Approves Leave requests based on scheduling needs
Assures quality customer service remains priority
Petty Cash and Bursar's Office Security
Prepares Cashier Petty Cash bases and maintain logs
Performs monthly audit of cashier's bases per audit requirements
Opens or closes the Bursar's Office as needed
Maintains security of all keys, alarms, and combinations
Trains staff in procedures for securing their cash, keys, securities, etc.
Performs complex clerical accounting duties
Calculates drop charges and other fees as needed for explanations or audits
Performs audits as needed, including residency changes, fee discounts, etc.
Audits returned checks, including monthly ledgers, and maintain files
Reviews and maintains year end returned checks for the systems office
Processes all stop payments and reissues of checks in conjunction with the Treasurer's office
Updates department access for the TouchNet system
Updates department access for BANNER
Bursar's Office Representation
Counsels and assists students, parents, staff, and the general public with questions and concerns regarding University business, by telephone, email, or in person
Functions as a knowledgeable contact for the Bursar's Office
Responds to requests for information and assistance resolving complex situations
Makes corrections as needed with matters of the Bursar's Office
Special Assignments and Other Duties
Provides quality completion of assigned projects by set deadlines
Serves as back up for processing the monthly TV and monthly bills
The ideal candidate will possess the following:
Decision-making skills, including ability to prioritize workload
Strong oral and written communication skills, as well as conflict-resolution skills
Ability to work well with customers, co-workers, subordinates
Ability to work well under pressure, with high degree of accuracy
Ability to post transactions, receipt money and balance a cash drawer
Ability to perform complex clerical accounting and reconciliation duties
Must be reliable and dependable
Must be able to work independently and perform accurately during peak times/multitask and provide quality customer service to the University community
Review of applications will begin April 27, 2026, and will continue until the position is filled. Applications received by this date will receive priority consideration.
Qualifications
Minimum: Requires a bachelor's degree in business, accounting, or other related field; four years of experience in a financial, business office setting; customer service experience including working with large sums of cash; and previous supervisory experience; or an equivalent combination of education, training, and experience.
Preferred: Three to five years of experience in higher education, Bursar's Office, and/or vault teller experience is preferred.
Job Info
Job Identification 7711
Job Category Financial
Posting Date 04/17/2026, 08:35 PM
Job Schedule Full time
Locations 613 Oak Street, Chattanooga, TN, 37403, US
The Associate Bursar oversees processing of daily transactions of the Bursar's Office.
Responsibilities
Issues refund for credit amounts for all fee related refunds and accounts according to policy and procedures, including credit card refunds, web refunds, and checks
Audits refund reports for items requiring special attention.
Interacts with offices, including Financial Aid, Athletics, Graduate Office, Records and Registration, Continuing Education, Cooperative Education, Library, Parking Services, the MOCS Card office, Housing, Admissions, Nursing, etc., regarding holds that affect the departments through the refund process for students
Meets deadlines to have refunds posted or ready to distribute to students
Maintains accuracy and security of millions of dollars in refunds issued annually
Maintains direct deposit of refund checks
Maintains, assists, and trains cashiers relating to TouchNet payment gateway
Title IV authorizations and any process relating to financial aid refunds compliance
Supervision Duties
Supervises the Customer Service Specialist of the Bursar's Office
Oversees other department training income and payment
Interviews, hires, and provides training for new office staff as needed
Schedules daily workflow for staff members in the Bursar's Office
Sets priorities to meet work deadlines
Prepares and presents annual work performance reviews
Delegates assignments and responsibilities to enhance team accomplishments
Promotes teamwork within the office
Informs staff of work related policy changes
Approves Leave requests based on scheduling needs
Assures quality customer service remains priority
Petty Cash and Bursar's Office Security
Prepares Cashier Petty Cash bases and maintain logs
Performs monthly audit of cashier's bases per audit requirements
Opens or closes the Bursar's Office as needed
Maintains security of all keys, alarms, and combinations
Trains staff in procedures for securing their cash, keys, securities, etc.
Performs complex clerical accounting duties
Calculates drop charges and other fees as needed for explanations or audits
Performs audits as needed, including residency changes, fee discounts, etc.
Audits returned checks, including monthly ledgers, and maintain files
Reviews and maintains year end returned checks for the systems office
Processes all stop payments and reissues of checks in conjunction with the Treasurer's office
Updates department access for the TouchNet system
Updates department access for BANNER
Bursar's Office Representation
Counsels and assists students, parents, staff, and the general public with questions and concerns regarding University business, by telephone, email, or in person
Functions as a knowledgeable contact for the Bursar's Office
Responds to requests for information and assistance resolving complex situations
Makes corrections as needed with matters of the Bursar's Office
Special Assignments and Other Duties
Provides quality completion of assigned projects by set deadlines
Serves as back up for processing the monthly TV and monthly bills
The ideal candidate will possess the following:
Decision-making skills, including ability to prioritize workload
Strong oral and written communication skills, as well as conflict-resolution skills
Ability to work well with customers, co-workers, subordinates
Ability to work well under pressure, with high degree of accuracy
Ability to post transactions, receipt money and balance a cash drawer
Ability to perform complex clerical accounting and reconciliation duties
Must be reliable and dependable
Must be able to work independently and perform accurately during peak times/multitask and provide quality customer service to the University community
Review of applications will begin April 27, 2026, and will continue until the position is filled. Applications received by this date will receive priority consideration.
Qualifications
Minimum: Requires a bachelor's degree in business, accounting, or other related field; four years of experience in a financial, business office setting; customer service experience including working with large sums of cash; and previous supervisory experience; or an equivalent combination of education, training, and experience.
Preferred: Three to five years of experience in higher education, Bursar's Office, and/or vault teller experience is preferred.
Job Info
Job Identification 7711
Job Category Financial
Posting Date 04/17/2026, 08:35 PM
Job Schedule Full time
Locations 613 Oak Street, Chattanooga, TN, 37403, US