Financial Services Support Specialist
Frontier Nursing University, Versailles, KY, United States
Financial Aid Assistant
This position supports both the Bursar and the Director of Financial Aid. The position supports the day-to-day operations of the Bursar's Office and the Office of Financial Aid by assisting with student account administration, billing, payment processing, and customer service functions. This role ensures accurate and timely financial transactions and delivers professional service to students, faculty, and staff in a private higher education environment.
Primary Responsibilities
Presents at on-campus orientation sessions each term to educate students about financial aid and payment processes.
Maintain and update student account records.
Process payments, deposits, and account adjustments.
Works efficiently and closely with Financial Aid Services to ensure efficient and accurate determination of eligibility and processing of student awards.
Support billing, invoicing, and payment plan administration.
Counsel prospective students on the financial aid options and process for applying.
Respond to student and departmental inquiries regarding accountancy activity.
Research and resolve routine account discrepancies.
Support reconciliation and balancing procedures.
Maintain accurate documentation and compliance with institutional policies.
Assist with cashiering functions as needed.
Review, analyze and process financial aid documents.
Process status changes.
Provide service to the University through activities such as involvement in FNU shared governance (e.g. committees, workgroups), FNU sponsored activities (e.g. charity drives, community-outreach activities), and/or service to the profession (e.g. presentations, professional organization committee work).
Adhere to the elements of the Culture of Caring
Other duties as assigned.
Required Skills/Abilities
Excellent communication and customer service skills
Ability to maintain a high level of organization and attention to detail
Ability to work as a member of an efficient and productive team
Ability to maintain confidentiality
High technology proficiency
Education and Experience
Bachelor's Degree preferred. Will consider AA degree with significant experience in the field.
One year of experience in student financial aid, student personnel, or related areas in a post-secondary institution
Physical Requirements
Should include any physical requirements, such as standing/sitting for long periods of time, ability to lift 40+ pounds, etc.
Reporting Relationship
Work Location: Versailles, KY
Eligible for hybrid telecommuting agreement after 30 days of employment.
This position supports both the Bursar and the Director of Financial Aid. The position supports the day-to-day operations of the Bursar's Office and the Office of Financial Aid by assisting with student account administration, billing, payment processing, and customer service functions. This role ensures accurate and timely financial transactions and delivers professional service to students, faculty, and staff in a private higher education environment.
Primary Responsibilities
Presents at on-campus orientation sessions each term to educate students about financial aid and payment processes.
Maintain and update student account records.
Process payments, deposits, and account adjustments.
Works efficiently and closely with Financial Aid Services to ensure efficient and accurate determination of eligibility and processing of student awards.
Support billing, invoicing, and payment plan administration.
Counsel prospective students on the financial aid options and process for applying.
Respond to student and departmental inquiries regarding accountancy activity.
Research and resolve routine account discrepancies.
Support reconciliation and balancing procedures.
Maintain accurate documentation and compliance with institutional policies.
Assist with cashiering functions as needed.
Review, analyze and process financial aid documents.
Process status changes.
Provide service to the University through activities such as involvement in FNU shared governance (e.g. committees, workgroups), FNU sponsored activities (e.g. charity drives, community-outreach activities), and/or service to the profession (e.g. presentations, professional organization committee work).
Adhere to the elements of the Culture of Caring
Other duties as assigned.
Required Skills/Abilities
Excellent communication and customer service skills
Ability to maintain a high level of organization and attention to detail
Ability to work as a member of an efficient and productive team
Ability to maintain confidentiality
High technology proficiency
Education and Experience
Bachelor's Degree preferred. Will consider AA degree with significant experience in the field.
One year of experience in student financial aid, student personnel, or related areas in a post-secondary institution
Physical Requirements
Should include any physical requirements, such as standing/sitting for long periods of time, ability to lift 40+ pounds, etc.
Reporting Relationship
Work Location: Versailles, KY
Eligible for hybrid telecommuting agreement after 30 days of employment.