Call Center Agent
Confident Staff Solutions, Augusta, GA, United States
Call Center Agent
Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes, helping them achieve their goals and objectives. Our team is dedicated to connecting employers with the best candidates, and we are committed to providing exceptional service to both our clients and candidates.
Job Overview
We are currently seeking highly motivated and customer-focused Call Center Agents to join our growing team. As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.
Key Responsibilities
Answering a high volume of incoming calls and responding to customer inquiries in a timely and professional manner
Making outbound calls to follow up on customer inquiries, resolve issues, and provide updates
Providing exceptional customer service by actively listening to customers, understanding their needs, and addressing any concerns or complaints
Maintaining accurate and detailed records of all customer interactions and transactions
Collaborating with team members and other departments to ensure customer satisfaction and resolution of issues
Following company policies and procedures to ensure compliance and maintain customer confidentiality
Meeting and exceeding performance targets and goals set by the company
Continuously developing and improving product knowledge to better assist customers
Qualifications
High school diploma or equivalent
Previous experience in a call center or customer service role preferred
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to multitask and work in a fast-paced environment
Proficient in computer skills and experience using CRM software
Flexibility to work various shifts, including evenings and weekends
Must be legally authorized to work in the United States
Perks
1099 Contractor
Make your own schedule
Paid Training
Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes, helping them achieve their goals and objectives. Our team is dedicated to connecting employers with the best candidates, and we are committed to providing exceptional service to both our clients and candidates.
Job Overview
We are currently seeking highly motivated and customer-focused Call Center Agents to join our growing team. As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.
Key Responsibilities
Answering a high volume of incoming calls and responding to customer inquiries in a timely and professional manner
Making outbound calls to follow up on customer inquiries, resolve issues, and provide updates
Providing exceptional customer service by actively listening to customers, understanding their needs, and addressing any concerns or complaints
Maintaining accurate and detailed records of all customer interactions and transactions
Collaborating with team members and other departments to ensure customer satisfaction and resolution of issues
Following company policies and procedures to ensure compliance and maintain customer confidentiality
Meeting and exceeding performance targets and goals set by the company
Continuously developing and improving product knowledge to better assist customers
Qualifications
High school diploma or equivalent
Previous experience in a call center or customer service role preferred
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to multitask and work in a fast-paced environment
Proficient in computer skills and experience using CRM software
Flexibility to work various shifts, including evenings and weekends
Must be legally authorized to work in the United States
Perks
1099 Contractor
Make your own schedule
Paid Training