Call Center, Customer Service Representative (Small Animal)
Community Veterinary Partners, Quakertown, PA, United States
Love Helping People? Be the Voice That Connects Clients to Exceptional Care.
We are seeking a dedicated and compassionate Call Center Customer Service Representative (CSR) to join our veterinary team!
In this fast-paced role, you'll be the first point of contact for clientshelping guide them through scheduling, questions, and concerns while ensuring every interaction is handled with professionalism, empathy, and care. If you thrive in a high-volume communication environment and enjoy making a real difference through service, this role is for you.
What You'll Do
As a Call Center CSR, you'll play a vital role in keeping communication flowing smoothly between clients and our veterinary team.
Key responsibilities include:
Answering inbound calls promptly, professionally, and courteously
Scheduling, confirming, and updating appointments using practice management software
Managing high volumes of phone, email, and online communications
Providing general information about services, policies, hours, and basic pet care guidance (non-medical advice)
Following up with clients regarding appointments, reminders, and discharges
Maintaining accurate and up-to-date medical records
De-escalating client concerns with empathy and professionalism
Handling incoming/outgoing mail and responding to emails
Supporting a positive, team-oriented work environment
Performing additional duties as needed
What You Bring
Strong customer service and communication skills (written and verbal)
Ability to multitask in a high-volume, fast-paced environment
Excellent attention to detail and time management skills
Strong problem-solving abilities and a calm, professional demeanor
Ability to build rapport and maintain positive client relationships
Reliability, punctuality, and a strong work ethic
Comfort working collaboratively as part of a team
Passion for animal care
Work Environment
This role requires the ability to manage multiple communication channels while maintaining accuracy, professionalism, and compassion under pressure.
Physical Requirements
This position involves regular sitting, standing, walking, talking, and listening. Close vision, color vision, and focus adjustment are required. Reasonable accommodations may be made for individuals with disabilities.
Benefits & Perks
We offer a comprehensive benefits package, including:
401(k) with company matching
Medical, dental, and vision insurance
Mental health benefits
Paid time off & holiday pay
Life and disability insurance
Employee discounts
On-the-job training
Access to an online education portal
Staff events
Shift differentials of up to $3.50 more per hour
Why Join Us?
This is more than a call center roleyou'll be a key connection point in a system that helps pets receive timely, compassionate care. Every call you take helps a client feel supported and ensures pets get the attention they need.
We are seeking a dedicated and compassionate Call Center Customer Service Representative (CSR) to join our veterinary team!
In this fast-paced role, you'll be the first point of contact for clientshelping guide them through scheduling, questions, and concerns while ensuring every interaction is handled with professionalism, empathy, and care. If you thrive in a high-volume communication environment and enjoy making a real difference through service, this role is for you.
What You'll Do
As a Call Center CSR, you'll play a vital role in keeping communication flowing smoothly between clients and our veterinary team.
Key responsibilities include:
Answering inbound calls promptly, professionally, and courteously
Scheduling, confirming, and updating appointments using practice management software
Managing high volumes of phone, email, and online communications
Providing general information about services, policies, hours, and basic pet care guidance (non-medical advice)
Following up with clients regarding appointments, reminders, and discharges
Maintaining accurate and up-to-date medical records
De-escalating client concerns with empathy and professionalism
Handling incoming/outgoing mail and responding to emails
Supporting a positive, team-oriented work environment
Performing additional duties as needed
What You Bring
Strong customer service and communication skills (written and verbal)
Ability to multitask in a high-volume, fast-paced environment
Excellent attention to detail and time management skills
Strong problem-solving abilities and a calm, professional demeanor
Ability to build rapport and maintain positive client relationships
Reliability, punctuality, and a strong work ethic
Comfort working collaboratively as part of a team
Passion for animal care
Work Environment
This role requires the ability to manage multiple communication channels while maintaining accuracy, professionalism, and compassion under pressure.
Physical Requirements
This position involves regular sitting, standing, walking, talking, and listening. Close vision, color vision, and focus adjustment are required. Reasonable accommodations may be made for individuals with disabilities.
Benefits & Perks
We offer a comprehensive benefits package, including:
401(k) with company matching
Medical, dental, and vision insurance
Mental health benefits
Paid time off & holiday pay
Life and disability insurance
Employee discounts
On-the-job training
Access to an online education portal
Staff events
Shift differentials of up to $3.50 more per hour
Why Join Us?
This is more than a call center roleyou'll be a key connection point in a system that helps pets receive timely, compassionate care. Every call you take helps a client feel supported and ensures pets get the attention they need.