Taproom Manager - Omaha
Big Grove Brewery, Omaha, NE, United States
Summary/Objective: The Taproom Manager oversees the daily operations of a high-volume, full‑service taproom, ensuring amazing guest experiences, efficient team management, and smooth execution of services while maintaining a welcoming environment that reflects Big Grove’s culture and brand.
Core Values
Set the Tone
Thirst for Improvement
We Care
Practice Candor
Passion Driven
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Guest Experience & Service
Deliver consistent amazing guest experiences through excellent service standards
Handle guest complaints with professionalism and proactive problem‑solving
Ensure that all food and beverages are served according to Big Grove standards
Team Leadership & Training
Train and manage front‑of‑house staff including bartenders, servers, hosts, and support staff
Coach staff to uphold company values, performance standards, and guest service expectations
Communicate expectations and hold team accountable to those expectations
Pre‑shifts every day; let your team know the game plan each shift
Operations Management
Maintain cleanliness, organization, and safety throughout the taproom
Oversee daily opening and closing procedures
Manage inventory and ordering of beverages, bar supplies, and front‑of‑house materials
Monitor product freshness and ensure tap line cleanliness and keg rotation
Financial Management
Monitor and manage labor costs, COGS, and other operational expenses
Execute daily cash handling, POS management, and sales reconciliation
Work with the leadership team to develop and implement promotions, events, and sales strategies
Compliance & Safety
Ensure adherence to all federal, state, and local health and alcohol laws
Maintain accurate and up‑to‑date documentation related to employee certifications and licenses
Conduct regular safety checks and support a proactive approach to workplace safety
Competencies
Leadership: Inspires and leads a team with clarity, accountability, and enthusiasm
Guest Focus: Prioritizes customer experience
Communication: Excellent communication with staff, leadership, and guests
Decision‑Making: Able to make timely and sound decisions in a fast‑paced environment
Organization: Strong time management, delegation, and operational planning skills
Adaptability: Comfortable managing change and remaining flexible during peak business fluctuations
Be a high‑performing Big Grove team member with the ability to look at business as a whole, communicate with all people, collaborate with all departments, work to solve organizational problems, and accomplish goals. Contribute to and exemplify Big Grove values, vision, standards, and culture.
Supervisory Responsibility
Supervises Front of The House Staff while running the shift. Works closely with Back of House Leadership to ensure Big Grove is operative the best way possible.
Work Environment
The work environment is fast‑paced, customer‑focused, and team‑oriented. FOH works in a dining room, bar, patio, or event setting. Typical environment includes:
Exposure to loud noise levels, frequent guest interaction, and crowded spaces
Working near hot equipment, sharp objects, and cleaning chemicals
Occasional exposure to outdoor elements in outdoor seating areas
Use of POS and cleaning chemicals
Physical Demands
Standing & walking: Must be able to stand and walk for extended periods (8+ hours)
Lifting & carrying: Regularly required to lift and carry up to 50 pounds
Reaching & stooping: Frequent reaching, bending, kneeling, and stooping to access storage, clean equipment, or stock inventory
Manual dexterity: Must have strong hand‑eye coordination and fine motor skills for operating POS systems, pouring drinks, and handling small tools or glassware
Communication: Clear verbal communication is essential in a loud, fast‑paced environment
Sensory demands: Must be able to visually inspect drinks/food for quality and consistency and work in a noisy, dynamic space with frequent customer interaction
Pace & stamina: High level of stamina required to work in a fast‑paced, physically demanding environment—especially during peak hours, weekends, and special events
Position Type and Expected Hours of Work
This is a part‑time to full‑time position and hours of work/days may vary from week to week. Schedules will be posted two weeks prior to allow time for employees to be informed of work requirements. The business is open 7 days a week during many day parts. Evening and weekends are a key requirement.
Travel
No travel is expected for this position.
Education and Experience
High school diploma or equivalent
1 year of related management experience preferred
Must be of legal age to serve and bartend per state law
Valid alcohol server/seller certification (as required by state law)
Strong knowledge of craft beer, cocktails, and food service best practices preferred
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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Core Values
Set the Tone
Thirst for Improvement
We Care
Practice Candor
Passion Driven
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Guest Experience & Service
Deliver consistent amazing guest experiences through excellent service standards
Handle guest complaints with professionalism and proactive problem‑solving
Ensure that all food and beverages are served according to Big Grove standards
Team Leadership & Training
Train and manage front‑of‑house staff including bartenders, servers, hosts, and support staff
Coach staff to uphold company values, performance standards, and guest service expectations
Communicate expectations and hold team accountable to those expectations
Pre‑shifts every day; let your team know the game plan each shift
Operations Management
Maintain cleanliness, organization, and safety throughout the taproom
Oversee daily opening and closing procedures
Manage inventory and ordering of beverages, bar supplies, and front‑of‑house materials
Monitor product freshness and ensure tap line cleanliness and keg rotation
Financial Management
Monitor and manage labor costs, COGS, and other operational expenses
Execute daily cash handling, POS management, and sales reconciliation
Work with the leadership team to develop and implement promotions, events, and sales strategies
Compliance & Safety
Ensure adherence to all federal, state, and local health and alcohol laws
Maintain accurate and up‑to‑date documentation related to employee certifications and licenses
Conduct regular safety checks and support a proactive approach to workplace safety
Competencies
Leadership: Inspires and leads a team with clarity, accountability, and enthusiasm
Guest Focus: Prioritizes customer experience
Communication: Excellent communication with staff, leadership, and guests
Decision‑Making: Able to make timely and sound decisions in a fast‑paced environment
Organization: Strong time management, delegation, and operational planning skills
Adaptability: Comfortable managing change and remaining flexible during peak business fluctuations
Be a high‑performing Big Grove team member with the ability to look at business as a whole, communicate with all people, collaborate with all departments, work to solve organizational problems, and accomplish goals. Contribute to and exemplify Big Grove values, vision, standards, and culture.
Supervisory Responsibility
Supervises Front of The House Staff while running the shift. Works closely with Back of House Leadership to ensure Big Grove is operative the best way possible.
Work Environment
The work environment is fast‑paced, customer‑focused, and team‑oriented. FOH works in a dining room, bar, patio, or event setting. Typical environment includes:
Exposure to loud noise levels, frequent guest interaction, and crowded spaces
Working near hot equipment, sharp objects, and cleaning chemicals
Occasional exposure to outdoor elements in outdoor seating areas
Use of POS and cleaning chemicals
Physical Demands
Standing & walking: Must be able to stand and walk for extended periods (8+ hours)
Lifting & carrying: Regularly required to lift and carry up to 50 pounds
Reaching & stooping: Frequent reaching, bending, kneeling, and stooping to access storage, clean equipment, or stock inventory
Manual dexterity: Must have strong hand‑eye coordination and fine motor skills for operating POS systems, pouring drinks, and handling small tools or glassware
Communication: Clear verbal communication is essential in a loud, fast‑paced environment
Sensory demands: Must be able to visually inspect drinks/food for quality and consistency and work in a noisy, dynamic space with frequent customer interaction
Pace & stamina: High level of stamina required to work in a fast‑paced, physically demanding environment—especially during peak hours, weekends, and special events
Position Type and Expected Hours of Work
This is a part‑time to full‑time position and hours of work/days may vary from week to week. Schedules will be posted two weeks prior to allow time for employees to be informed of work requirements. The business is open 7 days a week during many day parts. Evening and weekends are a key requirement.
Travel
No travel is expected for this position.
Education and Experience
High school diploma or equivalent
1 year of related management experience preferred
Must be of legal age to serve and bartend per state law
Valid alcohol server/seller certification (as required by state law)
Strong knowledge of craft beer, cocktails, and food service best practices preferred
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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