Front Desk Agent - Aqua Hotel & Suites
Yurbban Hospitality Group, Miami Beach, FL, United States
Front Desk Agent - Automated Properties
As a Front Desk Agent, you will play a crucial role in creating a welcoming and seamless guest experience from arrival to departure. Your main responsibilities include:
Actively welcome, greet, and check guests in with a warm and friendly demeanor.
Deal with all Front Office operations (check in; check out; escorting; cashier operations; guests' care) according to Yurbban policies, procedures and compliance with our code of conduct.
Respond promptly and professionally to guest inquiries received through the automated messaging system, phone calls, and email.
Monitor system-generated alerts and take appropriate action to ensure seamless guest experience and property functionality.
Provide remote assistance for check-in, check-out, access codes, payment issues, and general guest questions.
Provide in-person support at the property when required, including guest assistance, basic troubleshooting, or coordination with on-site vendors.
Report daily to the assigned work location; this is a 100% on-site, in-house position.
Escalate technical or operational issues to the appropriate internal teams when needed.
Maintain accurate logs of interactions, actions taken, and resolutions.
Support guests with digital tools such as keyless entry, kiosks, reservation platforms, and payment systems.
Verify guest identity as needed before providing access information or sensitive details.
Identify recurring issues and report system or operational trends for improvement.
Collaborate with Operations, Maintenance, and other departments to coordinate on-site assistance or intervention.
Maintain organization and prioritize urgent issues while managing multiple conversations simultaneously.
Monitor surveillance equipment, such as closed-circuit TV cameras
Respond to alarms and emergencies.
Control access to buildings for employees and visitors.
Provide assistance to people in need.
Requirements:
Strong customer service skills with a guest-first mindset.
Excellent communication skills, both verbal and written; multilingual abilities are a plus.
Familiarity with front desk operations and phone systems.
The ability to work flexible hours, including nights and weekends.
A positive attitude, strong work ethic, and a team-oriented mindset.
Availability to work 8-hour shifts (morning, evening, and night shifts available), including weekends and holidays.
Schedule: This position requires fully availability during mornings and afternoons, shift of 8 hours could be arranged between 10:00 am to 10:00 pm, weekends required.
Work Location: Miami South Beach, FL.
Physical Demands: Prolonged periods of being stand and lifting 15 pounds or more
Work Authorization: Employee must be legally authorized to work in the United States.
FSLA Classification: Non-exempt
What We Offer:
Salary according to position and experience
Career growth opportunities within a fast-expanding group
Continuous training through Yurbban Academy
A workplace where professionalism and great atmosphere go hand in hand
Quarterly afterworks and teambuilding activities
Paid Time off, Holidays paid + your birthday off
Discounts on all national and international stays for you, your family, and friends.
Discounts on Wellness and GYMs
Health and Retirement (Health, Vision, Dental, Alternative Care and retirement plans)
If you want to be part of an experience where every day is an opportunity to create unforgettable moments for our guests, apply now!
Join Yurbban Hospitality Group!
As a Front Desk Agent, you will play a crucial role in creating a welcoming and seamless guest experience from arrival to departure. Your main responsibilities include:
Actively welcome, greet, and check guests in with a warm and friendly demeanor.
Deal with all Front Office operations (check in; check out; escorting; cashier operations; guests' care) according to Yurbban policies, procedures and compliance with our code of conduct.
Respond promptly and professionally to guest inquiries received through the automated messaging system, phone calls, and email.
Monitor system-generated alerts and take appropriate action to ensure seamless guest experience and property functionality.
Provide remote assistance for check-in, check-out, access codes, payment issues, and general guest questions.
Provide in-person support at the property when required, including guest assistance, basic troubleshooting, or coordination with on-site vendors.
Report daily to the assigned work location; this is a 100% on-site, in-house position.
Escalate technical or operational issues to the appropriate internal teams when needed.
Maintain accurate logs of interactions, actions taken, and resolutions.
Support guests with digital tools such as keyless entry, kiosks, reservation platforms, and payment systems.
Verify guest identity as needed before providing access information or sensitive details.
Identify recurring issues and report system or operational trends for improvement.
Collaborate with Operations, Maintenance, and other departments to coordinate on-site assistance or intervention.
Maintain organization and prioritize urgent issues while managing multiple conversations simultaneously.
Monitor surveillance equipment, such as closed-circuit TV cameras
Respond to alarms and emergencies.
Control access to buildings for employees and visitors.
Provide assistance to people in need.
Requirements:
Strong customer service skills with a guest-first mindset.
Excellent communication skills, both verbal and written; multilingual abilities are a plus.
Familiarity with front desk operations and phone systems.
The ability to work flexible hours, including nights and weekends.
A positive attitude, strong work ethic, and a team-oriented mindset.
Availability to work 8-hour shifts (morning, evening, and night shifts available), including weekends and holidays.
Schedule: This position requires fully availability during mornings and afternoons, shift of 8 hours could be arranged between 10:00 am to 10:00 pm, weekends required.
Work Location: Miami South Beach, FL.
Physical Demands: Prolonged periods of being stand and lifting 15 pounds or more
Work Authorization: Employee must be legally authorized to work in the United States.
FSLA Classification: Non-exempt
What We Offer:
Salary according to position and experience
Career growth opportunities within a fast-expanding group
Continuous training through Yurbban Academy
A workplace where professionalism and great atmosphere go hand in hand
Quarterly afterworks and teambuilding activities
Paid Time off, Holidays paid + your birthday off
Discounts on all national and international stays for you, your family, and friends.
Discounts on Wellness and GYMs
Health and Retirement (Health, Vision, Dental, Alternative Care and retirement plans)
If you want to be part of an experience where every day is an opportunity to create unforgettable moments for our guests, apply now!
Join Yurbban Hospitality Group!