New Patient Scheduler (Part-Time)
Prelude Fertility, Houston, TX, United States
New Patient Scheduler (Part-Time)
Job Category: Administrative Requisition Number: NEWPA004946
Posted: April 10, 2026
Part-Time
On-site
Inception Fertility - Houston | 104B 4828 Loop Central Drive Suite 900 Houston, TX 77081, USA
Job Details
Description
New Patient Scheduler Bilingual / Spanish (Part-Time)
Our New Patient Scheduler Bilingual / Spanish will ensure positive and proactive communications with prospective and existing patients via inbound and outbound telephone calls and email. The communication should be aligned and with the focus on providing the best possible patient experience at all times. This position handles all new patient inquiries, obtains patient registration, and reports weekly and monthly data (inquiries and registrations) as requested.
Essential Responsibilities:
Timely answering of all telephone inquiries from potential new patients.
Delivers superior patient service on all inbound and outbound calls/contacts, emails, and/or chat sessions.
Instructs patients desiring new patient appointments to complete required registration forms (either by internet, email, fax, or mail).
Logs patient calls daily.
Routes registration forms to appropriate contact at each location and/or business office representative.
Maintains monthly log for new patient referral spreadsheet.
Mails new patient packet to potential new patients when requested.
Assists supervisor as needed.
Maintains patient confidentiality.
Other duties as assigned.
Knowledge and Skills
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Soft skills must include empathy and compassion. Must be open to training to ensure the individual is the subject matter expert in proactive fertility care.
Education and/or Experience:
High School Diploma required
Bilingual (Spanish) strongly preferred
12 years patient contact/scheduling experience
Demonstrated knowledge of HIPAA compliance and requirements
Ability to exhibit computer proficiency in Microsoft and EMR platforms and programs
Superior organizational and time management skills
Work Schedule:
This is a part-time position with a few scheduling options available:
Morning -
Ideal for candidates who prefer earlier hours
Mid-Day Shift
Ideal for candidates who prefer work hours in the late morning into early afternoon
Afternoon Shift
Ideal for candidates seeking later availability
Please indicate your shift preference when applying. Team members who demonstrate strong performance and reliability during their first 90 days will be eligible to transition to a hybrid work schedule, with the opportunity to work remotely on a part-time basis.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Category: Administrative Requisition Number: NEWPA004946
Posted: April 10, 2026
Part-Time
On-site
Inception Fertility - Houston | 104B 4828 Loop Central Drive Suite 900 Houston, TX 77081, USA
Job Details
Description
New Patient Scheduler Bilingual / Spanish (Part-Time)
Our New Patient Scheduler Bilingual / Spanish will ensure positive and proactive communications with prospective and existing patients via inbound and outbound telephone calls and email. The communication should be aligned and with the focus on providing the best possible patient experience at all times. This position handles all new patient inquiries, obtains patient registration, and reports weekly and monthly data (inquiries and registrations) as requested.
Essential Responsibilities:
Timely answering of all telephone inquiries from potential new patients.
Delivers superior patient service on all inbound and outbound calls/contacts, emails, and/or chat sessions.
Instructs patients desiring new patient appointments to complete required registration forms (either by internet, email, fax, or mail).
Logs patient calls daily.
Routes registration forms to appropriate contact at each location and/or business office representative.
Maintains monthly log for new patient referral spreadsheet.
Mails new patient packet to potential new patients when requested.
Assists supervisor as needed.
Maintains patient confidentiality.
Other duties as assigned.
Knowledge and Skills
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Soft skills must include empathy and compassion. Must be open to training to ensure the individual is the subject matter expert in proactive fertility care.
Education and/or Experience:
High School Diploma required
Bilingual (Spanish) strongly preferred
12 years patient contact/scheduling experience
Demonstrated knowledge of HIPAA compliance and requirements
Ability to exhibit computer proficiency in Microsoft and EMR platforms and programs
Superior organizational and time management skills
Work Schedule:
This is a part-time position with a few scheduling options available:
Morning -
Ideal for candidates who prefer earlier hours
Mid-Day Shift
Ideal for candidates who prefer work hours in the late morning into early afternoon
Afternoon Shift
Ideal for candidates seeking later availability
Please indicate your shift preference when applying. Team members who demonstrate strong performance and reliability during their first 90 days will be eligible to transition to a hybrid work schedule, with the opportunity to work remotely on a part-time basis.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.