Investment Operations Consultant
MassMutual, Springfield, MA, United States
The Opportunity
MMLIS Advisory Operations is looking for a highly skilled operational associate who understands the needs of our advisors and their staff. Strong relationship management skills are critical with advisors, agency leadership, and MMFA leadership to ensure appropriate communication and ease of doing business. As an
Inforce Investment Operations Consultant
you will focus on strong daily production, particularly in Advisory Maintenance, as well as taking part in strategizing our growth journey through effective project management. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, dedication to be inclusive, a strong business acumen, and will show courage in an ever-changing environment. The successful candidate will possess strong communication skills, a passion for learning, leadership traits, and project management skills.
The Team
The MML Investors Services (MMLIS) Advisory Operations team is responsible for executing new and post‑issuance transactions, including account servicing, liquidation requests, and trade‑hold processing for accounts clearing through National Financial Services (NFS). The Advisory Maintenance team is committed to fostering strong, enduring relationships with our partners in the field and within the Home Office by delivering exceptional service and attention to detail. We also promote cross‑training across departments to support the professional growth of our team members and to enhance collaboration with our counterpart operational teams.
The Impact
The successful candidate will deliver meaningful business value by performing a range of account maintenance activities, including the review of advisory new and subsequent account documentation, in‑force account servicing, professional communication with advisors, and the provision of exceptional customer service. The individual will be a role model and mentor, fostering team growth, diversity, and unity. The goal of this position is to provide leadership to a team of 20+ team members focusing on customer service and ease of doing business for our Advisors.
Minimum Qualifications
3+ years wealth management/advisory experience
2+ years MMLIS and/or RIA and/or broker‑dealer experience
High School Diploma or equivalent
Due to the nature of this position, as a part of our background check process, candidates must be able to pass a non‑registered fingerprint background check to qualify as a fingerprinted person under FINRA
The Ideal Qualifications
College degree preferred or equivalent business experience
4+ years RIA and broker‑dealer experience
1+ year 1:1 coaching/mentoring
Experience leading with multiple responsibilities
Strong knowledge of MMLIS internal systems including: Wealthscape, Envestnet, FBSI
Working knowledge of the securities industry specifically as it relates to back‑office processing for advisory accounts
Strong Microsoft Office background including excel VLOOKUP and Pivot Tables
Knowledge and understanding of FINRA/SEC rules and regulations preferred
Knowledge of MMLIS Cashiering, TOA, Account Maintenance and New Business workflows, systems, and concepts
An understanding of managed account programs and attributes including billing of managed account
Must be able to communicate effectively and efficiently with advisors, internal and external customers
Must possess problem solving and analytical skills
Strong Technical understanding
What to Expect as Part of MassMutual Advisory OperationsTeam
Regular meetings with the Team
Focused one‑on‑one meetings with your manager
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability‑focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
#J-18808-Ljbffr
MMLIS Advisory Operations is looking for a highly skilled operational associate who understands the needs of our advisors and their staff. Strong relationship management skills are critical with advisors, agency leadership, and MMFA leadership to ensure appropriate communication and ease of doing business. As an
Inforce Investment Operations Consultant
you will focus on strong daily production, particularly in Advisory Maintenance, as well as taking part in strategizing our growth journey through effective project management. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, dedication to be inclusive, a strong business acumen, and will show courage in an ever-changing environment. The successful candidate will possess strong communication skills, a passion for learning, leadership traits, and project management skills.
The Team
The MML Investors Services (MMLIS) Advisory Operations team is responsible for executing new and post‑issuance transactions, including account servicing, liquidation requests, and trade‑hold processing for accounts clearing through National Financial Services (NFS). The Advisory Maintenance team is committed to fostering strong, enduring relationships with our partners in the field and within the Home Office by delivering exceptional service and attention to detail. We also promote cross‑training across departments to support the professional growth of our team members and to enhance collaboration with our counterpart operational teams.
The Impact
The successful candidate will deliver meaningful business value by performing a range of account maintenance activities, including the review of advisory new and subsequent account documentation, in‑force account servicing, professional communication with advisors, and the provision of exceptional customer service. The individual will be a role model and mentor, fostering team growth, diversity, and unity. The goal of this position is to provide leadership to a team of 20+ team members focusing on customer service and ease of doing business for our Advisors.
Minimum Qualifications
3+ years wealth management/advisory experience
2+ years MMLIS and/or RIA and/or broker‑dealer experience
High School Diploma or equivalent
Due to the nature of this position, as a part of our background check process, candidates must be able to pass a non‑registered fingerprint background check to qualify as a fingerprinted person under FINRA
The Ideal Qualifications
College degree preferred or equivalent business experience
4+ years RIA and broker‑dealer experience
1+ year 1:1 coaching/mentoring
Experience leading with multiple responsibilities
Strong knowledge of MMLIS internal systems including: Wealthscape, Envestnet, FBSI
Working knowledge of the securities industry specifically as it relates to back‑office processing for advisory accounts
Strong Microsoft Office background including excel VLOOKUP and Pivot Tables
Knowledge and understanding of FINRA/SEC rules and regulations preferred
Knowledge of MMLIS Cashiering, TOA, Account Maintenance and New Business workflows, systems, and concepts
An understanding of managed account programs and attributes including billing of managed account
Must be able to communicate effectively and efficiently with advisors, internal and external customers
Must possess problem solving and analytical skills
Strong Technical understanding
What to Expect as Part of MassMutual Advisory OperationsTeam
Regular meetings with the Team
Focused one‑on‑one meetings with your manager
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability‑focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
#J-18808-Ljbffr