Quality Assurance Manager
Bethany, Charlotte, NC, United States
Job Category : Performance Quality Improvement
Requisition Number : QUALI001157
Full-Time
Locations
Showing 1 location
NC-Charlotte-4944 Parkway
Charlotte, NC 28217, USA
Description
Rooted in our Christian faith, Bethany Christian Services works to ensure children are safe, loved, and connected through family. Across 29 states, we strengthen families, support foster care and adoption, and walk alongside refugees with compassion. Here, living out your faith means using your gifts to bring hope and make a lasting impact.
Working at Bethany means joining a team of dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our Christian mission and these shared values: We’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul. As a Quality Assurance Manager, you’ll help carry this mission forward and make a meaningful impact every day.
How Your Role Makes a Difference
Oversee child welfare contracts within the respective branch location(s)
Collaborate with DHHS partners to provide data and analysis as needed
Review case files, documentation, and service activities to ensure adherence to agency policies, state regulations, and contractual performance measures
Analyze trends, generate reports, and facilitate CQI meetings to recommend strategies for improving outcomes and addressing systemic challenges
Stay abreast of all agency, federal, and state regulatory requirements related to Foster Care, Licensing, and State Adoption
Perform regular quality reviews of case records to assess service delivery, identify risks, and verify data accuracy and completeness
Work closely with directors and supervisors to develop and implement corrective action plans, training needs, and workflow improvements based on QA findings
Oversee data entry and reporting processes, ensuring timely and accurate submission of reports to funders, accreditation bodies, and internal stakeholders
Provide training and technical assistance to staff on documentation practices, case compliance, and quality expectations to promote consistency and accountability
Oversee the distribution and analysis of satisfaction surveys from clients, caregivers, and stakeholders to inform service improvements and measure impact
Attend trainings and meetings as assigned by the supervisor
Essential job responsibilities may vary based on the specific needs of each program/department
May be required or asked to participate in a Bethany-sponsored event
Complete other duties as assigned
What Will Make You Successful
Master’s degree in Human Services or a related field from an accredited college
Broad knowledge of basic principles, concepts, and methodologies of Human Services
Excellent verbal and written communication skills
Ability to apply logic and critical thinking for problem-solving
We Invest in You
Experience a team environment with other professionals who are motivated by faith, support one another, pursue excellence, and are in it for the long haul
Access to training, professional development, and career growth opportunities
403(b) retirement plan with employer match eligibility
Generous time off (11 paid holidays, PTO Your Way, paid parental leave, separate sick and paid absence banks)
Access to education reimbursement for those that qualify
Comprehensive employee assistance and wellness program
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Requisition Number : QUALI001157
Full-Time
Locations
Showing 1 location
NC-Charlotte-4944 Parkway
Charlotte, NC 28217, USA
Description
Rooted in our Christian faith, Bethany Christian Services works to ensure children are safe, loved, and connected through family. Across 29 states, we strengthen families, support foster care and adoption, and walk alongside refugees with compassion. Here, living out your faith means using your gifts to bring hope and make a lasting impact.
Working at Bethany means joining a team of dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our Christian mission and these shared values: We’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul. As a Quality Assurance Manager, you’ll help carry this mission forward and make a meaningful impact every day.
How Your Role Makes a Difference
Oversee child welfare contracts within the respective branch location(s)
Collaborate with DHHS partners to provide data and analysis as needed
Review case files, documentation, and service activities to ensure adherence to agency policies, state regulations, and contractual performance measures
Analyze trends, generate reports, and facilitate CQI meetings to recommend strategies for improving outcomes and addressing systemic challenges
Stay abreast of all agency, federal, and state regulatory requirements related to Foster Care, Licensing, and State Adoption
Perform regular quality reviews of case records to assess service delivery, identify risks, and verify data accuracy and completeness
Work closely with directors and supervisors to develop and implement corrective action plans, training needs, and workflow improvements based on QA findings
Oversee data entry and reporting processes, ensuring timely and accurate submission of reports to funders, accreditation bodies, and internal stakeholders
Provide training and technical assistance to staff on documentation practices, case compliance, and quality expectations to promote consistency and accountability
Oversee the distribution and analysis of satisfaction surveys from clients, caregivers, and stakeholders to inform service improvements and measure impact
Attend trainings and meetings as assigned by the supervisor
Essential job responsibilities may vary based on the specific needs of each program/department
May be required or asked to participate in a Bethany-sponsored event
Complete other duties as assigned
What Will Make You Successful
Master’s degree in Human Services or a related field from an accredited college
Broad knowledge of basic principles, concepts, and methodologies of Human Services
Excellent verbal and written communication skills
Ability to apply logic and critical thinking for problem-solving
We Invest in You
Experience a team environment with other professionals who are motivated by faith, support one another, pursue excellence, and are in it for the long haul
Access to training, professional development, and career growth opportunities
403(b) retirement plan with employer match eligibility
Generous time off (11 paid holidays, PTO Your Way, paid parental leave, separate sick and paid absence banks)
Access to education reimbursement for those that qualify
Comprehensive employee assistance and wellness program
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr