Desktop Engineer
Multitex Group, Denver, CO, United States
As an IT Desktop Engineer, you'll be the backbone of our workstation support operation. You'll:
Support real users with real problems
— responding to support tickets, diagnosing slow machines, fixing connectivity issues, and resolving application errors
Think diagnostics, not just replacement
— before recommending new hardware, you'll analyze performance data (CPU, RAM, disk, startup programs) to find root causes and propose fixes
Keep our endpoints secure and patched
— monitoring Windows updates, removing unauthorized software, responding to security alerts, managing credentials
Deploy monitoring agents
— rolling out monitoring agents across our fleet using GPO
Support 5 locations
— HQ-based, but with quarterly rotations to manufacturing branches for on‑site diagnostics and hardware support
Build institutional knowledge
— documenting troubleshooting steps, maintaining runbooks, reducing dependency on individuals
What You'll Do (Key Responsibilities)
User Support : Resolve 60+ tickets per week via our ticketing system with ≤ 4 hour average resolution time
Performance Diagnostics : Identify failing hard drives, memory leaks, and software bloat before they impact productivity
Patch Management : Monitor Windows Update compliance (95%+ target), test updates, handle failed installations
Credential Management : Reset passwords, unlock accounts, fix cached credential issues, manage Windows Credential Manager
Agent Deployment : Roll out monitoring agents via Group Policy.
Security Alerts : Respond to security alerts within 2 hours, investigate privilege escalation attempts, enforce security baselines
Hardware Inventory : Quarterly hardware scans, SMART health monitoring, identify EOL equipment candidates
Remote Support : Use remote desktop sessions, file transfers, and troubleshooting (no TeamViewer, no AnyDesk)
Branch Support : On‑site diagnostics at manufacturing locations, VPN setup, local admin credential management
Documentation : Maintain wiki for top 20 issues, update asset lists, record all changes
What We're Looking For
2–4 years IT support, helpdesk, or desktop administration experience
Windows 10/11 troubleshooting (Group Policy, Registry, Event Viewer)
Active Directory basics (password reset, user accounts, OU structure)
Network fundamentals (TCP/IP, DHCP, DNS, VLAN, Routing, VPN basics)
Hardware knowledge (HDD, RAM, power supplies, diagnostics tools)
Strong troubleshooting methodology — data‑driven problem‑solving
Clear communication and documentation skills
Required Skills
hardware troubleshooting
firewall basics
ticketing System
#J-18808-Ljbffr
Support real users with real problems
— responding to support tickets, diagnosing slow machines, fixing connectivity issues, and resolving application errors
Think diagnostics, not just replacement
— before recommending new hardware, you'll analyze performance data (CPU, RAM, disk, startup programs) to find root causes and propose fixes
Keep our endpoints secure and patched
— monitoring Windows updates, removing unauthorized software, responding to security alerts, managing credentials
Deploy monitoring agents
— rolling out monitoring agents across our fleet using GPO
Support 5 locations
— HQ-based, but with quarterly rotations to manufacturing branches for on‑site diagnostics and hardware support
Build institutional knowledge
— documenting troubleshooting steps, maintaining runbooks, reducing dependency on individuals
What You'll Do (Key Responsibilities)
User Support : Resolve 60+ tickets per week via our ticketing system with ≤ 4 hour average resolution time
Performance Diagnostics : Identify failing hard drives, memory leaks, and software bloat before they impact productivity
Patch Management : Monitor Windows Update compliance (95%+ target), test updates, handle failed installations
Credential Management : Reset passwords, unlock accounts, fix cached credential issues, manage Windows Credential Manager
Agent Deployment : Roll out monitoring agents via Group Policy.
Security Alerts : Respond to security alerts within 2 hours, investigate privilege escalation attempts, enforce security baselines
Hardware Inventory : Quarterly hardware scans, SMART health monitoring, identify EOL equipment candidates
Remote Support : Use remote desktop sessions, file transfers, and troubleshooting (no TeamViewer, no AnyDesk)
Branch Support : On‑site diagnostics at manufacturing locations, VPN setup, local admin credential management
Documentation : Maintain wiki for top 20 issues, update asset lists, record all changes
What We're Looking For
2–4 years IT support, helpdesk, or desktop administration experience
Windows 10/11 troubleshooting (Group Policy, Registry, Event Viewer)
Active Directory basics (password reset, user accounts, OU structure)
Network fundamentals (TCP/IP, DHCP, DNS, VLAN, Routing, VPN basics)
Hardware knowledge (HDD, RAM, power supplies, diagnostics tools)
Strong troubleshooting methodology — data‑driven problem‑solving
Clear communication and documentation skills
Required Skills
hardware troubleshooting
firewall basics
ticketing System
#J-18808-Ljbffr