Part-Time Customer Experience Lead — Revenue & Events

OxOnArts is seeking a Customer Experience Manager to lead a team in delivering excellent customer service and enhancing audience experiences. This role emphasizes revenue and customer satisfaction in a hospitality setting. Key responsibilities include managing team performance, upholding service standards, and ensuring compliance with health and safety regulations. Strong leadership skills, retail experience, and knowledge of financial management are essential, along with the ability to adapt to a changing environment. This is a job share position, requiring 2.5 days a week over a 15-month fixed term.
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